4/10 Lemah
Jevonnee
Pengembara perniagaan
27 Sep 2025
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Check-in was very easy. The two ladies at check-in were friendly and great customer service
As far as Goldspike, the security was not so friendly, it made my stay unpleasant on every level I was outside having a drink when it was brought to my attention no outside drinks when I asked to see the rules of the property there was none to be found I got sent to my room to look at my manual and it wasn't there. I got sent to the front desk. No one knew about any rules at this point. I felt like I was getting the runaround if I had a room station there and you're telling me I can't have any outside drinks or food in a hotel that I paid for a room for that does not have room service our food on the property to purchase. Finally, he found the rules and point them out with his handy flashlight, very rudely, the tone and gesture of his actions as he pointed out the rules finally after a hour after sending me on a run around to find where the rules are keep in mind he was security, but on the phone the whole time I checked out from this hotel, a half a day early because another staff member which was a woman this time told me I couldn't walk through a certain walkway and made me walk all the way around to the front desk to check out. I didn't even stay the whole dayof my checkout because I felt uncomfortable and it was a unpleasant day. I got charged twice on two different cards for the resort fee, which it said pending, but it's still charged my account into it falls off. Also
Jevonnee
Menginap 2 malam pada Sep 2025