Hotel Dekat Kensico Dam Plaza

"After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is...

"Breakfast was very limited"

"all great"

"room is clean but rugs on hallway old and smells. staff were nice."

"We had a great stay, the hotel was very clean and the room was spacious. Easy parking and check in. Hotel was in a good location close to dining options."

"Clean room excellent Starbucks good location inside and front desk could be less serious and welcome passengers in a more friendly way"

"Very good"

"had some criminal activity with many police at the hotel. staff was great."

"Friendly staff. Clean property and room. Just wish the room had a full length mirror and television that can adjust when watching from bed without getting a kink in the neck."

"I found the hotel was only okay this stay. The toilet in the room did not flush properly; tank would not refill every time without adjustments. Notified staff, hopefully it will be fixed before next guests. Fire alarm went off every morning between 7-7:15. Very annoying."

"Breakfast was good. Several options. "

"Nice clean room. Staff was very helplful"

"The staff is always nice and helpful!"

"The parking was easy and the air conditioning kept the room cool."

"The best thing about this place was the staff every single employee there was so incredibly nice and helpful and friendly. The facilities, however, are really dingy and dirty. The doors are all banged up and it almost feels like people were breaking into each room at some point. The walls have scuffs all over them. The floors are really dirty. There’s always a smell of pot in the air. The parking garage is dimly lit so it makes you nervous when you go out to your car. The refrigerator and...

"Parking good. HVAC good. Bath good. Room floor a little disheveled. Needed more lamps. Very convenient."

"Parking was easy and our room was very clean. "

"Parking is fine, they charge small a fee per car. The staff is decent. The room... I was below satisfied. The bed was comfortable and the floor and sheets clean. But the air conditioner isn't very good at its job, even on high. I met another guest who said they were having the same problem. Then there was the matter of the smoke alarm. Its battery was dead and ALL night it would trill loudly every 5-10 minutes. Just enough time to yank me from my sleep. When finally I got up and spoke to...

"there was smell of some kind and bathrooms were not updated"

"The breakfast menu was pretty much as it has been. I only missed the hard-boiled eggs."