"The staff was friendly and went above and beyond to help my family have the best possible stay! Our room was not ready so they put us in a waiting room so we would be comfortable while we waited for the super nice room they upgraded us to! They checked in on us, brought us more blankets and everyone was very pleasant and nice to work with! The hotel was super clean, comfortable beds and the pool looked nice but we didn't end up having time to use it! Would definitely stay again if I visit San Francisico!"