Hidalgo hotels from RM113

"This is a very beautiful property. It does have many positive features. We loved the food options. The room accommodations were very nice. Our concierge, Hector was very helpful. We were on the 26th level and the views were awesome. The breakfast buffet had a wide range of fresh options. Ruby at the 12th floor pool did an awesome job. We were a party of four and met another couple, so at times we were all together for a party of six.. The things that need improvement or that were lacking are. The staff at the lobby bar had a hard time dealing with us ordering six drinks at one time.. They weren’t very accommodating. In general, the majority of the drinks seemed watered down. It seemed as though they were trying to limit accessibility to drinks. Some of the best drinks we got were at the halftime bar and the 21st floor preferred club bar. One of the waiters at dragons was less than accommodating. Apparently everyone didn’t order drinks fast enough for him, so he brought three drinks of the six people at the table. He then came back and tried to take our food order with three people still not having drinks. We had to ask him to bring the drinks. It felt like we weren’t accommodating him well enough to suit him. I don’t know his name, but our parties were in rooms 2620, 2618 and 2204. Wednesday, May 6, 2026 at around 6 PM. Cleanliness around the 12th for pool and the glass at the Infiniti pool needs attention. We have enjoyed many resorts in the Cancun area. Good Luck"

"We had fun but the entertainment was better years ago. "

"Overall rating is a 3 an ALL HONEST REVIEW. Some key points for future goers are ROOMS •“Ocean front view” room we stayed is advertised as a king size bed when really a it’s two twins put together •No shower door. So the whole floor was wet after showers and made the floor EXTREMELY SLIPPERY and DANGEROUS •the lighting for the shower as well was in the corner side of the wall lined up which made it look ghetto and instead of a normal shower light •paint job isn’t complete in bathroom •bedroom has a bunch of scratches on the frame which made it looks even more distasteful •stickers all over the windows … not necessary it actually ruins the view of the ocean which was the point of that room •walls are not sounds proof ROOM SERVICE •Room service was horrible. Only time they did great was whenever we called for food… Other then that they took forever to provide us New towels, a clean room when we were gone, Didn’t pick up dirty plates that were left for DAYS, •they don’t make your bed when you’re gone as well POOLS & Activities •nice pool side bar had non alcoholic options •not overly crowded •good music volume •ONLY DOWNSIDE IS BEACH IS CLOSED AT 6pm and POOLS ARE CLOSED AT 8pm. •gym is very stuffy and not spacious enough which can also be dangerous • again with service staff will only bring you drinks or food to you if you ask not go up to you and ask you if you need anything Only restaurant I’d recommend is HAKKA and the Italian restaurant for salmon"

"Everything was amazing!"

"Heated pool! Wheelchair accessible. "

"Grounds Beautiful but rooms could use some rennovating but overall good stay."

"Staff very friendly. Good quality food"

"Great staff"

"Absolutely loved my stay here! The staff was phenomenal 😁"