Villas in Hawaii

"Overall ok. Staff is very friendly. Sugar and cream request was never fulfilled when i called the front desk 5 different times. The parking and resort fees will add another $90/night. Will try other hotels the next time to compare. "

"Room was filthy and incredibly tired. Pillows and mattresses were so old and used. The property was in terrible condition and absolutely overrun with people. Beach didn't have a single square inch of open space and forget space at or in the pool. The wait for an elevator was at least 5 minutes each time. Our room was also at an angle... rolling off the bed angle. I've never seen anything like it. Staff were rude when we said we would be leaving 2 nights early because we couldn't stay there any longer. "

"The location cannot be beat and the property was very well maintained. Although small, there was always plenty of room at one of the pools or chairs at the beach. We will definitely be visiting here again soon. "

"Staff members were very helpful and respectful. The rooms were very clean. "

"I had a great time."

"Great location and great staff"

"Amazing place! Just wish our balcony was able to be used but other than that what an absolute experience! "

"We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast "

"Big Mahalo to the staff at Royal Kona Resort. We were greeted by a friendly team member at the front desk and pleasantly surprised that they upgraded our room and provided a bottle of champagne as it was our wedding anniversary. Rooms do feel a bit dated and the resort buildings are undergoing a much needed facelift. None of that detracted from our stay. Excellent location with plenty of restaurants, bars and shopping in very close walking distance. Big shoutout to Autumn at the Don’s Mai Tai bar in the hotel. She provided excellent service and was engaging in our many visits…and she makes a fantastic 1945 Mai Tai. Absolutely a great experience and I would not hesitate to stay here again. "