2/10 Teruk
Andres
5 Jul 2025
We got to our room and the air conditioning (which was an amenity definitely factored in when deciding our hotel since italian heat in the summer is no joke) was not working. We told the front desk immediately and they sent someone to try and fix it. Long story short, they couldn’t fix it in time of our stay and we were assured we would get a refund for our inconvenience (which I would justify as we barely could sleep due to the heat). They messaged me for my bank information to make a wire transfer and they literally ghosted us, even though I sent them all the bank info they requested as well as more messages days later to follow up (attaching screenshots of the whatsapp conversation). It’s been over a week now since we got ghosted and definitely haven’t received the refund, otherwise this would be a completely different review. Since we were no longer in Florence I couldn’t physically go and make a complaint about this. We definitely got scammed, ghosted and lied to. Oh and the girl at the front desk had a terrible attitude towards us since the moment we stepped in for the check-in. Honestly, would not recommend this place. Totally unprofessional and not cool at all.
Andres
Menginap 1 malam pada Jun 2025