Alberta Luxury Hotels

"Stayed here 1 night before and 1 night after our trip down south. Paid extra to park our car on site and use the shuttle service to get to/from the airport. First night was fine but when booking the shuttle we were told it only runs once per hour on the hour. It doesn't allow much flexibility, either arrive at airport much earlier than needed or cut it super close. Return night was awful. We were told to wait until we had collected all our bags before calling for the shuttle, so we did. Called for a ride just a few minutes after midnight, front desk told us to wait by post 37 and the shuttle would be 10-12 minutes. We hauled our stuff out to the pickup point, I waited while my family went back inside (it was -15). 25 minutes later, shuttle still hadn't arrived. Called again and was told that he picked up someone else because we weren't there (which was a lie) and they'd send him again. Driver finally showed up close to 12:45 (40 minutes after 1st call), seemed annoyed and grumpy with us for using the service. I told him we were waiting for over 40 minutes which he denied and said he'd only got the phone call 10 minutes earlier. Check in was fine but staff was rude with no apology or understanding that making people wait in -15 weather is not good service. To top it off, room keys didn't work, we back to reprogram them, still didn't work, asked for a different room so we could get some sleep. Finally got in room at 1:40am. 1hr40m after the original call. "

"Clean room "

"Rooms were clean , breakfast was good"

"The resort is aging so there are minor things like wallpaper peeling and blinds not opening properly. One bigger complaint is we had multiple thermostats (and a tile floor heater) in the suite that were all different controls and no instructions how to use them. Having 2 wood fireplaces in the suite but still having to order and pay extra for wood seemed like a 'make money' extra cost. There should be some included or convert them to electric. There should also be better lighting in the parking lots and walkways, after dark it is addressed incredibly hard to see the uneven sidewalks and ice. As a side, there should be some upgrades to the pillows. "

"Not as fast as I thought it would be. Staff friendly and accommodated my request for a main floor room"

"Loved the daily fresh coffee and friendly staff. "

"I really love this hotel.I ve been there in summer for my biking trp in the mountains and for winter for my ski trip. Lake louise slope is about 5mins away very convenience and also it is at a walking distance to the little mall in the Lake louise village. Coming back to the hotel itself, the swimming pool and hot tub very good and they also have a full gym."

"Room should have a microwave and fridge considering pricing"

"My kids loved staying here! "