Hotel Keluarga di Burbank

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...

"Bed mattress was very uncomfortable"

"This is our second time staying at the sable and it was wonderful! The staff is amazing and friendly! The elevators were out and we got lost a couple times getting to our room, and every single staff member that we would run into each time was so helpful and kind in finding where we were supposed to go! One of the housekeepers even stopped what she was doing to walk us to our correct floor when she realized we were lost! She was so incredibly nice! The views are incredible, the location is...

"Clean room"

"Our room was given to someone else upon arrival. The staff stated our card had declined when in fact, it was a security check from our bank that we did clear, and should have been charged following clearance. We basically arrived and didn’t have a room anymore. I would assume this is fairly common that banks would require customers to verify a transaction in a different city, but instead of reaching out to us, the hotel gave our room to someone else and we were left having to book a different...

"This review reflects both the hotel and Expedia’s handling of the booking. The good: The location is excellent and very accessible. The common areas, including the lobby and bar, are pleasant and well maintained. The bad: The hotel is showing its age. The AC struggled to keep the room comfortable (both temperature and sound wise), and the carpet and floors felt dirty. Housekeeping did not refill basic toiletries before our stay. The restaurant was disappointing, especially considering the many...

"Great staff and property!"

"It was good place to stay for the Go Fest Event"