Hard Rock Hotels Bukit Mertajam hotels

"Hotel Jen is very well maintained and a top notch hotel despite the age of the building. Beds are comfortable and water pressure was great. Superb location. Friendly staff. "

"Only had breakfast on one day. It was adequate"

"Clean room, excellent respectful staff, wonderful service, great selection of foods"

"The hotel was amazing. Very new and clean. Staff was very welcoming and helpful in all areas. Highly recommend ! "

"We loved our stay at Areca, we had a room on the ground floor and it was sheer luxury, spacious, beautiful tiles on the floor, high ceiling, lovely period furniture, fans and air conditioner and a shower that was truly magnificent. We loved the afternoon teas and all the delights that were served. Your staff are extremely polite and courteous. We stayed for a week and would be happy to return. Thank you Areca. "

"I had a great stay at the hotel — clean rooms and excellent service. I especially want to compliment the Spice Restaurant team. Their customer service was outstanding: warm, attentive, and always ready to help. They truly made my stay more enjoyable, special mentioned - Ms. Atika, a trainee who always ready to help. "

"Very good"

"Good"

"As a former resort manager now retired who travels internationally 9+ months out of the year and lives out of hotels, I know what makes a stay memorable. This was my first stay at this hotel and without a doubt I give it a 10 out of 10, two thumbs up- impressed by the facilities but wowed by your staff. Many individual employees were exceptional but as I enjoyed the breakfast buffet every morning for 6 days in a row I would personally like to thank head chef Chung who was professional to the max and personable with the guests in such a warm and welcoming manner he is a100% asset to the hotel, coffee maestro Sheldon who remembered guests names and orders daily and welcomed everyone with a genuine, enthusiastic smile and was the perfect face of the Marriot brand, and wait staff Wayhu and Asma who I myself would have employed- making guests feel welcome and very quickly like family- important and meaningful for someone like me who is always on the road. To say I was sad to leave is to say the least, to say I will return in the future?- no doubt in my mind."