Hotel Mewah di Batu Arang

"Iman (Malay Lady at reception) highly compliment for her exceed expectation check in experience. Room is clean. Water pressure extremely slow. Thanks to Engineering team to solve the issue on hanfld basin but shower head still Low 2609 not a good room for those luje high pressure shower"

"Fantastic Business & Family Hotel. Great location for Tesla owners "

"Stayed in Room 2722 (Business Suite) on 21 June 2025 — extremely spacious, spotless, and impeccably maintained. A true 5-star experience. Check-in by Shermin was smooth and professional; she was warm, attentive, and made me feel genuinely welcomed. High tea was outstanding — far better than Hilton KL — with exceptional service from friendly, attentive staff. Huge compliments to Vicky, who once again went above and beyond. He remembered my pillow preferences and even sent four extra bottles of water without me requesting — an incredible touch showing true dedication to guest comfort. Special mention to Alice at Shang Palace — exceptional service without pushing upsells, attentive and knowledgeable, making the dining experience very enjoyable. Regret not having the bird’s nest available as it requires 24-hour advance booking. Check-out was fast and seamless. Breakfast was delicious, with a special mention for the sausages at Lemon Garden — presumably homemade — which, to date, I’ve only seen at Shangri-La. A rare standout in hotel dining! Swimming pool is small but clean and functional — ideal for a quick dip. Overall, this stay exceeded all expectations. From front office to housekeeping, every staff member delivered excellence. Special compliments to Sheila from the call center and Mia from reservations — both were extremely helpful, knowledgeable, and proactive. Highly commendable team. Shangri-La truly remains a benchmark for world-class hospitality. "

"Thrilling experience for this stay from FO check in to check out very professionally executed. Special thanks to Farah Front office by ensuring my rooms are feather item free and 2 hard pillow was placed in prior to my check in. On 25/5 Housekeeping the male Nepalnese (team leader i presumed) was very attentive and attention to detail by showing me the room feature especially lighting switch to which i have trouble to locate for the first night, he keeps checking about my well being because he saw my feet got burnt marks by hot water. The room is very clean and neat as per my liking. Pool was outstanding but 1 family of 6 (local) brought in mcd, coffee, donuts at the raised deck opposite the toilet was very annoying, leaving rubbish behind, pool staff trying to talk to him but he kept argued. Signboard stated clearly no outside food! Breakfast was so basic but good. Again hightea set in lobby lounge never disappointed me, making me coming back for more. Pastries and savory bites are superb this time. I got 2 jungle bird glass , very unique. Im coming back again in June 25 and reservation been confirmed. My family very happy for this stay. Thank you so much for Ms Farah, Housekeeping and lobby lounge both ladies (one lady with spec chinese and malay ladies) making your hotel guests experienced a memorable and thrilling encountered. Thank you n im coming to have hightea again today 25/5/25 and in June as well.!!!! "

"The stay was perfect. Really located in the heart of city centre. Easy to get food as lots of cafe and restaurants nearby. The hotel staff were very friendly."

"Room is very spacious, staff are very welcoming and attentive, loving the birthday deco and the helium balloons provided, the hand written wishes on the glass table was so sweet & thoughtful. Water pressure on hand bidet and sink faucet was really strong but shower head water pressure is not strong, please fix it. Room is clean, but smells a little musty could be from damp carpet or something. Aircond was working fine but the temperature control was locked and we couldnt adjust the temperature to our preferred setting. Might have to call room service to adjust aircond temp. Hairdryer, room slippers are provided. They provide 4 huge water bottles. Nothing much on their minibar, it was just alright but klcc and eatery places are walkable from hotel around 10-15min walks so you could save yourself from heavy traffic. Pools are big and fun. Not much variety on breakfast spread but it was okay. Food quality are just okay, I hope they can improve. Room dining are quite pricey to be honest, it is actually really pricey. But you can always walk to klcc for food. Not really far but might sweat a bit cause of the heat. Their welcoming staff & services are really great! Will always come again. Since facing the other way, you may not get klcc view but it is still nice. Gonna be my fav hotel. I dont know about the housekeeper stealing things as I only stay for a night but be careful with your belongings if staying more than one night. But apart from that, I love everything they provide."