THE FACE Style in central Kuala Lumpur offers a luxurious escape with outdoor pools for adults and kids. Guests can work out in the gym, dine at the on-site restaurant, and enjoy free in-room WiFi. Previous visitors value the helpful multilingual staff.
Located in Kuala Lumpur, THE FACE Style Hotel is in the city centre. Suria KLCC Shopping Centre and Pavilion Kuala Lumpur are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Berjaya Times Square. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium. Visit our Kuala Lumpur travel guide
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250
What's nearby
Kuala Lumpur Forest Eco Park
3 min walk - 0.3 km
Petronas Twin Towers
10 min walk - 0.9 km
Kuala Lumpur Tower
10 min walk - 0.9 km
Suria KLCC Shopping Centre
12 min walk - 1.0 km
KLCC Park
14 min walk - 1.2 km
Getting around
Bukit Nanas Station
4 min walk
Kuala Lumpur Sultan Ismail Station
17 min walk
Subang (SZB-Sultan Abdul Aziz Shah)
30 min drive
Restaurants
Cafe: In House
3 min walk
Wariseni
4 min walk
Evolution
3 min walk
R Club Lounge
3 min walk
Cafe Ilviso
1 min walk
About this property
THE FACE Style Hotel
Upscale hotel near Petronas Twin Towers
Located close to Suria KLCC Shopping Centre and KLCC Park, THE FACE Style Hotel provides dry cleaning/laundry services, a gym and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
An outdoor pool and a children's pool
Free self-parking, plus valet parking (surcharge)
Buffet breakfast (surcharge), smoke-free property and a TV in reception
A porter/bellboy, concierge services and a 24-hour front desk
Room features
All 385 rooms feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
Down duvets and rollaway/extra beds (surcharge)
Bidets, free toiletries and hairdryers
55-inch Smart TVs with satellite channels
Wardrobes/cupboards, electric kettles and daily housekeeping
Secured, uncovered valet parking on site (MYR 50 per day; includes in/out privileges)
Limited on-site self and valet parking
Food and drink
Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MYR 55 for adults and MYR 30 for children
A restaurant
Things to do
Children's pool
Gym
Outdoor pool
TV in common areas
Family friendly
Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Turndown service
Accessibility
Lift
More
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Down comforter
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided
Entertainment
55-inch smart TV with satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
More
Air conditioning
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before noon
A late check-out fee will be charged
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night.
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately MYR 55 for adults and from MYR 30 for children
Valet parking fee: MYR 50 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
A late check-out fee will be charged
Rollaway bed fee: MYR 110.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 1351705-U
We should mention
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
Face Style
THE FACE Style
THE FACE Style Hotel Hotel
THE FACE Style Hotel Kuala Lumpur
THE FACE Style Hotel Hotel Kuala Lumpur
Frequently asked questions
Does THE FACE Style Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.
How much does it cost to stay at THE FACE Style Hotel?
As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at THE FACE Style Hotel on 9 Mar 2026 start from RM408, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is THE FACE Style Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at THE FACE Style Hotel?
Self-parking is free at this property.
What time is check-in at THE FACE Style Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at THE FACE Style Hotel?
Checkout is at noon. Late check-out is available for a fee.
Where is THE FACE Style Hotel located?
Located in Golden Triangle, this hotel is within 1 mi (2 km) of Petronas Twin Towers, Suria KLCC Shopping Centre and KLCC Park. Pavilion Kuala Lumpur and Berjaya Times Square are also within 2 mi (3 km). Bukit Nanas Station is only a 4-minute walk and Dang Wangi Station is 6 minutes.
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Reviews
THE FACE Style Hotel Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Large two bedroom two bath room. Staff was friendly and helpful. Our room, on the A side didn’t have a great view, but up on the top floor you can see the KL skyline. Room came with a combo washer/dryer which was beneficial to have.
Nice location and walkable to nearby attractions in KLCC. Room is so comfortable at size and especially rooftop pool for great view. I like this hotel at all.
The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite.
Wayfinding from carpark can be improved.
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
We stayed at the face july 2024.
The appartment was very good and clean. Beds were made every day. Location is very convenient for main atrractions in KL. Always a taxi just outside the hotel.
THE POOL - is superb. Really infinity with the most insane view. Really dont think you get it better KL.
In daytime not too many people, in the evening quite crowded for phototaking. But its understandable cause its so beautifull.
Breakfast good. Station where they make eggs the way you want.
All in all - very recommendable especially for location and an insane beautifull rooftop pool.
Peter
Stayed 3 nights in Jul 2024
2/10 Terrible
Yaimar
1 Apr 2025
Disliked: Cleanliness, staff & service, amenities
CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂
Yaimar
Stayed 3 nights in Mar 2025
6/10 Okay
Deepak
8 Jan 2025
Liked: Cleanliness, staff & service
Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers.
While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting.
And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...
Deepak
Stayed 3 nights in Dec 2024
10/10 Excellent
Rachel
30 Oct 2025
Liked: Cleanliness, staff & service, amenities
The 2 bedroom apartment was fantastic. I only wish we stayed longer.
(23-30Dec2024)
Pro:
- Location (10-30min walking distance to most malls and restaurants)
- Easy for GRAB("Uber in Asia")
- Pool is soo nice (However, crowded)
- 6min walk to Anytime fitness (Quill City Mall)
- 6min walk to the train station
- Huge apartment (Suite with one bedroom)
- Wash and dryer for cloth!!
- Awesome views
- Gym only for those who run or do very simple workout
- Smart TV
- Staff really trying their best to assist with anything!
- Fast checkout
Cons:
- Dirty carpet on the living room
- 1 mirror in the whole apartment
- Shelves was very dusty
- Need to buy washing machine powder (The one they provide they use it to wash the dishes and cloth... )
- Elevator (could take up to 10min during busy times)
- Room cleaning: Missed one day during our stay
- Late room cleaning 6pm..
- bedroom door was patched up they probably didn't paint it over after the patching
- Longest check-in I have ever experience in my traveling life
- I paid for breakfast, however ended just going there 2-3 times as the food was not for my taste.
- Not allowed to move sunbeds, 50% of the few sun beds will be in the shadows
Note: there is multiple hotels/Airbnb in same building. Hence, the facility is not optimal for the amount of people staying there during busy times.
Conclusion:
I would stay there again, but probably not if I have to pay the same rate again.
Property was good but service was lacking. Lobby was always packed and staff were a little inexperienced. Rooms were big and clean. Lifts were an issue as we had to wait at least 4nto 5 mins for a lift to go down and tge pool area on level 51 was beautiful but packed at all times and the water was a litle cloudy. Overall a good stay but just need a little management improvements
Great value for money, spacious and clean, the staff are all very nice and nothing is too much trouble. Would highly recommend staying here than a normal hotel In KL
Beautiful room but service was horrible. Meant to be luxury hotel but no one offered to take our bags, room service was cash only (?!), they demand a room inspection before you leave even though you put down a deposit. Hotel lobby was chaos and doesn't give the atmosphere of 5 stars, the lifts are really slow.