Palace Resorts Yucatan Peninsula hotels

"The location of the hotel by the beach is good. It is however across from a water treatment plant so the smells at the front of the hotel especially at nights was terrible at times. The food is mediocre at best, but the grounds and rooms are clean and maintained well. It is a decent place to stay but lacks activities after hours and does not offer room service. The pools are small but were never overcrowded."

"It was my least favorite of the Excellence Resorts. A Lobster House with no lobster. Staff threw away personal belongings. Some staff was rude and left our door wide open after room service."

"Excelente personal. Muy amables y el hotel en buenas condiciones."

"Family friendly Good buffet Good pools"

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I was given a reservation for a restaurant the hibachi place I showed up for my reservation and they did not have me on the list so I could not eat there I did not eat from any restaurant except for breakfast at the resort my whole visit I would not recommend going to this resort to anyone of my friend. I will never be back again, and I was was not compensated in any way for the fact that the first day I got there was supposed to be at 1 PM. I didn’t get there till 5 PM because of 2 1/2 hour ride from the airport to the resort when it was supposed to be 21 minutes and then I finally got the resort. Nobody informed me of anything about the hotel got to my room by myself without instructions on how to use the electrical panel that supposedly operated everything in the room so I didn’t know how to put up the shades or open the windows or anything. The outside awning was broken. The inside awning was broken so my secondary resort there was maintenance people in and out of my room all day "

"Came here for my birthday trip and already planning on coming back. The staff were attentive of the hotel was clean. The food options were great my personal fav was hakka"

"This was my first and last time in Royalton, food was terrible, need to book each restaurant even though they were half empty, broken cabinet doors in room, shower head leaking, and so on, and then they were trying to sell me there membership."

"Excellent place to stay with family "

"Amazing staff super helpful and if you needed anything they were there to help you at all times. All the amenities at the hotel were nice and clean. I enjoyed my stay at the hotel and would definitely come back."