"**Below Expectation for a 5-Star Hotel**
The price of RM1200 per night did not reflect the experience expected from a 5-star hotel.
**Pros:**
1. The room was spacious and surprisingly very cold, even without the air conditioning switched on (around 18°C). The tiled floor was also very cold.
2. We made a last-minute request for an anniversary room decoration. Although the hotel required a 3-day notice, they still managed to provide a simple setup—thank you for the effort.
3. Kids were given a “mystery activity” to complete, with an ice cream reward, which was a nice touch.
4. The check-in process was smooth and quick, with welcome drinks provided.
**Areas for Improvement:**
1. No room slippers were provided, which was uncomfortable given the very cold floor.
2. The table lamp was not functioning, and it took more than 30 minutes for the technical team to respond.
3. All TV channels were lagging badly. Even calls to the operator had delays. The technical team mentioned this was “normal,” which is quite unacceptable.
4. Parking was limited and located far away. The buggy/trem service was not readily available and had to be requested each time, which was inconvenient.
5. There was no lifeguard at the swimming pool. We witnessed a concerning incident where a young child nearly drowned after jumping into the adult pool area near the kids’ slide. This raises serious safety concerns.
6. Breakfast was expected at the coffee house, but it was instead held in the ballroom."
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