Hotel di Towngate

"Decent for a quick stay, close to the airport. Front desk needs to be more forth coming about details like breakfast etc. they did answer when asked. You would expect basic info to be shared. Also room availability, was expecting a call that never happened, Small things, but goes a long way towards customer service. "

"Loved the room since it was two spaces. We were happy they offered breakfast and would have liked time to use the pool. Our flight was late so we did not get in until 1am. Called for complimentary shuttle and was told it comes every 30 minutes. We saw other hotel shuttles more than once. Our shuttle finally came after over an hour and the hotel receptionist was not very helpful when we would ask where the shuttle was. Once we got to the hotel no one was at the receptionist desk and we just...

"Yes"

"Great location "

"Very old hotel but makes the work for stay only"

"Only flaw was that pool was under construction.. neighbouring hotel gave us access but the majority of the chairs were in deplorable condition… loungers ripped etc Only 2 cabanas were available and in decent shape… all the other chairs and tables were broken "

"Room was not clean when we arrived and they had no empty rooms."

"We had a great stay. Safe, clean and very accommodating. Wish there were softer pillows but other than that no complaints "

"the restaurant was excellent "

"Right on beach , that's big plus. Room is good, so far is very good and staffs are nice "

"Clean rooms, comfortable beds, nice updated washrooms. The only thing that could use some upkeep is the pool area. "

"Endroit extrêmement propre et tranquille. Personnel très courtois."

"The front gentleman that helped us was nice. But the day shift girl that working at the gift shop, she's totally different story. Never dealt with that rude and carrying a don't care attitudes. My first day there and my second day there. I understand people have bad day. But I guessed that just HER. I bought the bracelet the price tag have $12.99 on it. But she charged me $18.99. When I asked about it. She just said the price sticker on it was wrong, by the way with her rudely attitudes. I asked...

"We arrived early and they accommodated us with and early check in. Omar could not have been nicer. Held our luggage until room was ready, recommended places to eat. Excellent 5* Hotel was very clean. All walkable places to eat and shop. "

"Overall it was good "

"Jennie at the bar for breakfast, Jiovanna at the pool & Donte at the pool, as well as the gentleman at the beach who was taking orders and giving drinks - all exceptional. Made up for lack of customer service from other employees. Would wish they have microwaves in the rooms especially for families with younger kids who need to warm up milk? Made no sense to pay that much for a room and not have a microwave. The Ocean restaurant is insanely expensive for the food rating it has. Pool and...

"Very run down broken items "

"Everything was fine and very enjoyable. Grab bars in bath or walk in shower would be good improvements."

"Very noisy and tv didn't work. Do not stay there!"