8/10 Baik
Kermit
Mengembara bersama kumpulan
28 Nov 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Overall a decent property for a short stay uf you're catching a cruise or flight. My only issue involved check-in. We arrived an hour and a half early and when I first asked about checking in early if the room was ready, the guy at the reception said the policy is no one can check in before 3:00. At that point there were rooms ready, and there were 24 people out in the crowded lobby with lugage piled everywhere just sitting around waiting until the magic hour of 3:00 arrived. When I said it makes no sense to not go ahead and check folks in if the rooms are ready, he said it was not possible. Eventually, he called his manager and they allowed us to check in early, but it unnecessarily left a bad taste in many people's mouths. The policy should be to allow folks to check in if their room is ready, no hesitation. That's the most hospitable and customer-friendly option. Of course, if the room isn't ready, people understand that. But if the rooms are ready as they were in this case, do the right thing and get us in and settled.
Kermit
Menginap 1 malam pada Nov 2025