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Reviews of Shangri-La Tianjin

5 out of 5
Shangri-La Tianjin
328 Haihe East Road, Hedong District, Tianjin, Tianjin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 112 reviews" "
Rating 8 - Good. 24 out of 112 reviews" "
Rating 6 - Okay. 1 out of 112 reviews" "
Rating 4 - Poor. 0 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rashed, Kuwait City

Stayed 1 night in Dec 2023

10/10 Excellent

charles

Stayed 6 nights in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great hotel, nice service, and amazing view. Plus, breakfast is super, so so many options, and delicious!
The view from my room (27th floor. ).
Stayed 1 night in Oct 2023

2/10 Terrible

Shangyun

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

xiao

Stayed 4 nights in Jul 2023

10/10 Excellent

Ariuntsetseg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view, very great location and great hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarabjit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic new hotel, lives up to Shangr-la brand.
Fantastic is the only word for it.
Stayed 1 night in Nov 2019

10/10 Excellent

Xiao Lin

Stayed 1 night in Nov 2019

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities such as 10 mins walking distance to the high speed rail, 50 meters away from a brand new mall, behind the mall is a street lined with local restaurants.
Stayed 6 nights in Sep 2019

10/10 Excellent

Allison, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with beautiful view of Hehai when the staff knew we came to China to celebrate my husband's birthday. Staff had been very helpful with info on restaurants and places of interest, directions, etc. Housekeeper was responsive to our request to change bedsheet and pillow cases and she worked extremely well and fast. Tim sum and other dishes in Shang Palace were yummy and commendable👍 Overall experience was excellent and will recommend to friends/families when they visit Tianjin!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, nice view..very happy my stay
Stayed 1 night in Aug 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious rooms.
Very comfortable, clean and extremely well appointed rooms.
Stayed 1 night in Apr 2019

8/10 Good

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, hotel highly recommended
Stayed 3 nights in Apr 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel was one of the best hotel we have stayed in. The people working there were courteous. I asked for a taxi and pointed out my destination address and the front lobbyist got on the phone and gave me the paper of the taxi's license plate and assured me the driver would take to the right destination. It was a breeze for non Mandarin speakers! Hotel room was nice and clean. There are two restaurants downstairs; but I did not get a chance to try them.
Stayed 5 nights in Nov 2018

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convient to downtown , very good swimming pool
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with good room view. Located next to a very beautiful river. Everything is perfect except the service quality of the cafe which requires improvement. Overall a good stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the hotel we like the best during the two week vacation in different cities of China. Excellent location with beautiful river view. The room was comfortable and the breakfast was delicious with many options. It would be nice if they could provide guests with the map of Tianjin.
Stayed 1 night in Oct 2018

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly the Shangrila!
Love it, truly lived up to its name
Stayed 1 night in Oct 2018

10/10 Excellent

John, Orange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right next to the mall and you may get forgotten items easily and also there were a few restaurants which wasn't that bad.
Stayed 1 night in Oct 2018

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE PLACE TO STAY IN HONG KONG. SEARCHING FOR LOCATIONS FOR BOOK SEQUEL
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
The hotel is really modern. It has the best view ever! My room is really clean. The morning breakfirst is supper. It combines the local Tianjin delight and western style food. The hotel provide everything from tooth brush to shaver and cream. Love it.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice of hotel.
Very friendly and helpful staff. The Horizon package was very good value at 466RMB - high tea, free flow happy hour (including cocktails and wine) and breakfast,all for 2 people! Nice walks along the river.
Stayed 2 nights in Jul 2017

8/10 Good

HAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location

10/10 Excellent

JJ, Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It gave us another confident level of satisfaction as brand of Shangri-La.

10/10 Excellent

Travis, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome comfort a long way from home
Excellent comfort and staff. Breakfast buffet had a great selection and most importantly the coffee was super.

10/10 Excellent

Steven, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the hotel in China
OMG! You must stay this hotel. The Breakfast buffet is the best of the best. There are almost more than 100 kinds of food for you to select. If you book it, please book with the breakfast included. Also, the service is the best of the best. They checked the terminal, air plane... taxi price for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Very new comfortable rooms. Love the horiZon club lounge. Just didnt like the rule on swim caps for swimming... They should also enforce on the no smoking rule in the changing rooms for the pool...

10/10 Excellent

Fergus, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in pleasant neighbourhood
Weekend stay in middle of business trip, beautiful hotel with great facilities re healthclub, lounge, access to river front for relaxing sightseeing.

10/10 Excellent

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Tianjim
Excellent stay. Cannot rate this hotel highly enough. My only regret was not getting to spend more time in my room due to business commitments

10/10 Excellent

Jeffrey, Stuart, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice for Westerners
Impressive marble floored and beautifully decorated lobby. Staff is helpful and courteous to Westerners. Hotel is impeccably clean and well-maintained. Very comfortable bed, elegant bathroom, and quiet too.

10/10 Excellent

SeonYoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, but long walk from the subway station

10/10 Excellent

Encarnacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Oliver, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with unbelievable service
Fantastic hotel with really spacious and comfortable rooms. Not much in the surrounding neighbourhood but very close to center of the city. Great room service with table service in the room. Nice views across the river too. A very strong "like"

10/10 Excellent

Blair, Marietta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel.
Incredible hotel. One of the nicest I've ever stayed in. Just don't look out the window to see the pollution of the city.

10/10 Excellent

Eugene, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La @ Tianjin
Fantastic hotel, it's Shangri-La, and living up to its reputation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean new hotel near downtown
Newly built facilities, clean comfortable rooms Breakfast buffet may need some upgrades in variety of international foods (currently mainly Chinese cuisine) Location slightly out of downtown area (but not far) Overall will be a safe choice for business and family trip

10/10 Excellent

Claus, Wuxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
This Shangri-La Hotel, is as good as Shangri-La Hotels always are, super all the way. Great F&B

10/10 Excellent

Kayttee

Liked: Cleanliness, staff & service, room comfort
Relaxing Weekend
Though we did not take advantage of all the hotel amenities, we had the most relaxing, comfortable overnight at the Shangri-La. The room was spotlessly clean, well decorated, and so comfortable that we didn't want to leave it to explore the city. Though thanks to the helpful staff, we had a wonderful time exploring the city on foot and by taxi. We would most certainly stay again

10/10 Excellent

Min, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great new hotel in Tianjin.
It was mu first time travelling to Tianjin. The hotel is very new with great location amd wonderful river view. Only 10 mins away from the high speed train. Everything in the hotel is great. I will definetely come again next time.

10/10 Excellent

Kevin C, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
I stayed at Horizon club suite. Despite the fabulous brand new hotel, club attendants provided exceptionally good, superb services and personalised care. My stay was simply amazing.

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KKN, Dongguan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimmingpool not open yet - noisy restaurant - 5 min to Subway - will come back

10/10 Excellent

KKN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

KYUNGWOO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old, nice and comfortable hotel in Tianjin city center.
Stayed 1 night in Apr 2024

6/10 Okay

Ka Ming

Stayed 3 nights in Dec 2023