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Reviews of Quality Inn & Suites Terrell

2.5 out of 5
Quality Inn & Suites Terrell
103 Mira Place, Terrell, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 263 out of 691 reviews" "
Rating 8 - Good. 257 out of 691 reviews" "
Rating 6 - Okay. 105 out of 691 reviews" "
Rating 4 - Poor. 43 out of 691 reviews" "
Rating 2 - Terrible. 23 out of 691 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arlene, Snow Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great amazing hotel all around. Breakfast was great too! Room was outstanding!
Stayed 3 nights in May 2024
Response from Mack on 15 May 2024
Dear Ariene;Thank you for ratings and compliments about Quality inn Terrell. We appreciate it and look forward to seeing you soon.

10/10 Excellent

Stevy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mack on 5 May 2024
Dear Steve;Thank you for ratings and hope to see you soon.

6/10 Okay

tracy Baird spetz, Elissa, lake villa

Travelled with family
Disliked: Amenities, property conditions & facilities
For a quick overnight not bad. A little pricey for the place. Breakfast was good.
Stayed 4 nights in Feb 2024
Response from Mack on 3 May 2024
Dear Tracy Baird Spetz Elissa;Thank you for your feedback. Hope to see you again with less price .

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Mack on 27 Apr 2024
Dear David;Thank you for rating and hope to see again for better experience on next stay.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Mack on 21 Apr 2024
Dear Jose;Thank for ratings and compliment. We appreciate it and look forward to see you again.

8/10 Good

Randall

Liked: Staff & service
The room was spacious with a huge bed. Things felt a bit outdated and run down, but overall a great experience
Stayed 1 night in Apr 2024
Response from Mack on 18 Apr 2024
Dear Randall;Thank you for compliments on bed and concerns. We look forward to provide superior accommodations on next stay with us.

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quite and clean with friendly staff
Stayed 2 nights in Apr 2024
Response from Mack on 15 Apr 2024
Dear Chris;Thank you for your compliments about cleanness and staff friendliness . We look forward to provide another great stay with us.

8/10 Good

Kalpesh, Irving

Stayed 1 night in Apr 2024
Response from Mack on 5 May 2024
Dear Kalpesh;Thank you for your stay and ratings. We look forward to seeing you again.

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Mack on 3 May 2024
Dear Jose;Thank you for ratings and we look forward to seeing you again.

8/10 Good

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good, breakfast ok. Good hotel for one night
Stayed 1 night in Apr 2024
Response from Mack on 9 Apr 2024
Dear Jennifer;Thank you for your compliments and look forward to see you when ever travel brings to you.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and would likely stay again. It was very quiet, didn't hear anything outside. Hot tub was relaxing and the bed was comfortable. The clerk was great and welcoming.
Stayed 1 night in Apr 2024
Response from Mack on 8 Apr 2024
Dear Lucy;Thank you for your wonderful feedback and ratings. It’s pleasure to receive such a compliments and we look forward to provide another great stay on your next stay.

6/10 Okay

Marisa

Travelled with partner
Disliked: Amenities
I wouldn’t stay here again. Breakfast was minimal. Maintenance was needed with a leaky restroom
Stayed 1 night in Feb 2024
Response from Mack on 18 Mar 2024
Dear Marisa;Please accept our apologies for fail to meet your expectations regarding Breakfast and Maintenance issues in restroom. I hope you give us another opportunity for better accommodation on your next visit.

10/10 Excellent

Jeanan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 77yr old parental unit bypassed scheduled stay & I had to make last minute arrangements online. I called to see if I could get an accessible ground floor room last minute for parental unit. Jovon ( front desk) not only assured me not a problem , he took the time to understand their needs & again reassured me all would be well. He was so polite & genuine in his concern & assurance that I felt very confident my wayward parent would be Aok. Jovon even assured me that the next person on duty would see clear & concisely detailed notes. Definitely Texas charm at its best!!! Gotta know how to be professional & still get that genuine hospitality across!! Thank you Jovon & Quality Inn!
Stayed 1 night in Mar 2024
Response from Mack on 10 Mar 2024
Dear Jeanan;Thank you for your compliments about staff. I am glad to hear that and we look forward to see you in future.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Mack on 24 Mar 2024
Dear Kimberly;Thanks for great ratings and we look forward to see next time.

6/10 Okay

Bobby

Business traveller
Disliked: Property conditions & facilities
Quiet but sink issues and not as clean as it could have been. The rate is way too high for what you actually get.
Stayed 1 night in Feb 2024
Response from Mack on 22 Feb 2024
Dear Bobby;Thank you for taking time to write review about your stay with us. Please accept our apologies regarding maintenance and cleanness issues during your stay. Just want to assure we try to put our best rate based on area demand. I hope you appreciate that value we offer and look forward to see you again for better experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mack on 22 Feb 2024
Dear Jim;Thank you for ratings and look forward to provide another great stay with us.

8/10 Good

Kristina

Liked: Staff & service
The waffles tasted funny here.
Stayed 1 night in Jan 2024
Response from Mack on 10 Feb 2024
Dear Kristina;Thank you for your feedback and please accept our apologies regarding funny taste on waffles. We will be using your feedback for improvement and hope to see you again.

4/10 Poor

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty nothing looked like photos, the mini fridge was broken an the room door was hard to get into!
Stayed 1 night in Feb 2024
Response from Mack on 10 Feb 2024
Dear Jordan;Please accept our apologies regarding appliance outage and door issues. I have notified our maintenance men to look at and I hope you give us another opportunities to provide better accommodations on your next stay with us.

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
Had some issues
Check in was fine. We got to the room and there were a couple of outlets that didn’t have covers, paint was pealing from the ceiling, and chips on the tiles. We had a jacuzzi room and 3 of the 6 jets didn’t work. I had to have maintenance come in and fix the toilet bc it took 20 mins to fill up the tank. Other than that, the bed was ok ( wasn’t the comfiest).
Stayed 2 nights in Jan 2024
Response from Mack on 2 Feb 2024
Dear steven;Please accept our apologies regarding maintenance issues and I am glad that maintenance fix the toilet issues. I hope you give us another opportunities to provide better accommodations on your next stay with us.

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mack on 2 Feb 2024
Dear Ashley;Thank you for ratings and looking forward to see you again.

8/10 Good

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Mack on 2 Feb 2024
Dear Prince;Thank you for ratings and looking forward to see you again.

8/10 Good

Elias

Stayed 1 night in Jan 2024
Response from Mack on 24 Mar 2024
Dear Elias;Thanks for ratings and see you soon.

6/10 Okay

Lalo

Stayed 2 nights in Dec 2023
Response from Mack on 2 Feb 2024
Dear Lalo;Thank you for ratings and looking forward to provide better accommodations on your next stay with us.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend trip to visit family
We have stayed all over Terrell and will definitely be back here its clearly not the newest property but it is exceptionally well maintained. I had no compliaint loved the space of the king suite. The beds were comfortable i do wish that the Pillows were a little firmer but that just my personal preference. The complimentary breakfast was well stocked with just enough options for everyone.
Stayed 2 nights in Jan 2024
Response from Mack on 2 Feb 2024
Dear Rebekah;Thank you for your feedback and compliments about our property. We will keep it up and looking forward to see you again.

10/10 Excellent

Cinthya

Stayed 1 night in Jan 2024
Response from Mack on 22 Jan 2024
Dear Cinthya;Thank you for taking time to your review. We're thrilled to hear you had a great stay. Once again thank you and see you soon.

8/10 Good

Amy

Business traveller
Liked: Cleanliness, property conditions & facilities
Great budget stay
Friendly staff and no issues whatsoever
Stayed 1 night in Jan 2024
Response from Mack on 22 Jan 2024
Dear Amy;Thank you for taking time to write review about your stay with us. We appreciate your compliments and look forward to see you again.

8/10 Good

Bazil, Wills Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mack on 22 Jan 2024
Dear Bazil;Thank you for ratings and look forward to see you again.

4/10 Poor

wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Mold, dirt, cobwebs
Stayed 1 night in Jan 2024
Response from Mack on 22 Jan 2024
Dear Wendy;We’re sorry to hear about your experience recently at our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback and hoping you give us another opportunities to provide superior accommodations on your next stay with us.

10/10 Excellent

Britney

Stayed 1 night in Jan 2024
Response from Mack on 10 Feb 2024
Dear Britney;Thank you for ratings and look forward to provide another great stay with us.

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe!
Window was unlocked. Saw a cockroach. Was smelly.
Stayed 1 night in Jan 2024
Response from Mack on 22 Jan 2024
Dear Jason;we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again.

10/10 Excellent

Ronnie G.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mack on 22 Jan 2024
Dear Ronnie G;Thank you for ratings and look forward to provide same pleasant stay on your next visit.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrell
Very clean and staff was friendly. Only problem was the noise from I-20 at night. If we stay there again we will ask for a room on the other side.
Stayed 4 nights in Jan 2024
Response from Mack on 22 Jan 2024
Dear Edith;We really do love getting compliments about staff and cleanness. We’re glad your experience was a good one and hope to see you again.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mack on 22 Jan 2024
Dear Stephanie;Thank you for ratings and look forward to provide another great stay on your next stay with us.

10/10 Excellent

Lakeasha

Stayed 1 night in Dec 2023
Response from Mack on 22 Jan 2024
Dear Lakeasha;Thank you for ratings and look forward to see you again.

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap price matches cheap hotel
I wouldn’t recommend staying here unless you are looking for a super cheap stay and a hotel that matches the price it felt like one step up from a motel.
Stayed 1 night in Dec 2023
Response from Mack on 22 Jan 2024
Dear Courtney;Please accept our apology for not meeting your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty and hoping you give us another opportunities' for better accommodations on your next stay.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Dec 2023
Response from Mack on 22 Jan 2024
Dear David;Thank you for ratings and look forward to see you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mack on 22 Jan 2024
Dear Ryan;Thank you for ratings and look forward to see you again.

10/10 Excellent

Jessy

Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
Dear Jessy;Thank you for ratings and looking forward to see you again.

10/10 Excellent

Pamela

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights and it was very pleasant. There was a bit of noise but it did calm down.
Stayed 2 nights in Dec 2023
Response from Mack on 2 Feb 2024
Thank you for ratings and looking forward to see you again.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
Thank you for ratings and looking forward to see you again.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
Dear Tamara;Thank you for ratings and look forward to see you soon.

10/10 Excellent

brandon

Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
Dear Brandon;Thank you for ratings and we look forward to see you again.

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Staff was very friendly Rooms were clean and beds super comfortable! Quiet too! We had a pleasant stay for such an outdated hotel
Stayed 2 nights in Dec 2023
Response from Mack on 2 Feb 2024
Dear Dennis;Thank you for your compliments and feedback. We look forward to see you again.

8/10 Good

Eduardo

Stayed 6 nights in Nov 2023
Response from Mack on 2 Feb 2024
Dear Eduardo;Thank you for ratings and looking forward to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves
Made a reservation through Hotels.com in October for a 1 night stay for the beginning of December with friends. Plans were canceled so I called to cancel my reservation over a week before our stay. Was told I was free to cancel, but would not be receiving a refund. This is stealing in my book. They received money for a service they did not perform. Will never use Quality Inn and Suites again. Will never use Hotels.Com either. Literal theft of funds.
Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
I am sorry regarding your reservation issues. Please look at your reservation cancellation policy when you book through 3rd party, hotel don't have any direct control. I hope you give us another opportunities to provide better experience on your next stay with us.

10/10 Excellent

Miranda, North Pole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mack on 2 Feb 2024
Dear Miranda;Thank you for ratings and look forward to see you again.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronda

Stayed 2 nights in Nov 2023
Response from Mack on 2 Feb 2024
Dear Ronda;Thank you for ratings and look forward to see you again.

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Property conditions & facilities
I was very disappointed with this hotel and am wondering why it has an 8.0 rating on the Expedia website? It is run down and badly I. Need of a total renovation. The Holiday Inn in Terrell has the same 8.0 rating so I was thinking that the Quality Inn would be comparable, it was not.
Stayed 1 night in Nov 2023
Response from Mack on 1 Dec 2023
Dear Elizabeth;Please accept our apology for fail to meet your expectations. We are in midscale property and offer different value than Holiday Inn. we will be using your feedback for improvement and hope that you give us another opportunities to serve you better.