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Reviews of HS Hotel

3.5 out of 5
HS Hotel
Andador Sur de Plaza Rodrigo Gomez 2, Colonia Centro, Tepeapulco, HGO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 102 reviews" "
Rating 8 - Good. 34 out of 102 reviews" "
Rating 6 - Okay. 5 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hagai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for that area.
This is by far the best hotel in the area. The area, well, not as great but what can you do if you have to be there? Restaurant is fine.
Stayed 3 nights in Nov 2023
Response from HS HOTEL on 2 Dec 2023
Le agradecemos sus comentarios y esperamos verle nuevamente, Saludos Cordiales

10/10 Excellent

Martin, Highlands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, good breakfast
Stayed 1 night in Mar 2023
Response from HS HOTEL on 2 Apr 2023
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Anselmo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Oct 2022
Response from HS HOTEL on 16 Oct 2022
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos sus comentarios y lo invitamos a continuar visitándonos.Saludos Cordiales

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with comfortable bed and full breakfast
Stayed 2 nights in Jul 2022
Response from HS Hotel on 4 Jul 2022
WE APPRECIATE YOUR COMMENTS. WE HOPE TO HAVE YOUR VISIT AGAIN

10/10 Excellent

WEIGUO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite place
Stayed 1 night in May 2022
Response from L.A.T. Edgar Garrido on 12 Jun 2022
Mr. Weiguo, we send you our regards and hope to see you again at HS Hotel. Best regards

4/10 Poor

brian, Kansas City

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Based upon the pictures we were expecting a room with a full size hot tub, but the tub was only a single person. Jets in the tub did not work. Front desk staff just shrugged their shoulders and we’re not helpful. Restraunt food and service was disappointing. Loud nightclub music next door. Felt like we were bait and switched on the room based on the pictures and description. Jet tub did not work and made loud noises all night. Overall a nice hotel, clean, comfortable bed. But misleading room description and pics. Staff was unhelpful.
Stayed 1 night in Feb 2022
Response from HS Hotel on 6 Mar 2022
Lamentamos que no haya tenido una agradable estancia, su opinión es muy importante para nosotros y le ofrecemos una disculpa por los inconvenientes, tomaremos en cuenta sus comentarios para mejorar nuestros procesos.

2/10 Terrible

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Edgar Garrido on 8 Dec 2020
Lamentamos que haya tenido una mala experiencia. Por favor no dude en hacernos saber como podríamos mejorar, será de gran ayuda para darle un mejor servicio.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from HS Hotel on 26 Nov 2020
Gracias por sus calificación, lo invitamos a seguir visitándonos

10/10 Excellent

Humberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and service.
Amazing hotel, very good room temp control and the best is the restaurant , try the rib eye , it’s awesome!
Stayed 7 nights in Jan 2020
Response from Marco Balcázar on 11 Jan 2020
Thank you very much for your comment, and that the hotel and the restaurant were better to your liking. We hope to see you again soon at the hotel. Best regards

10/10 Excellent

Raul, San Diego, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. I would recommend to anyone. The rooms are extremely beautiful, modern and clean. Absolutely no complaints.
Stayed 1 night in Jul 2019
Response from Edgar Garrido on 2 Aug 2019
Gracias por sus comentarios, es un gusto recibirlos en HS Hotel. Saludos Cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean, the balony off the room was nice.
Stayed 2 nights in Jun 2019

6/10 Okay

Oni, San Diego usa

Business traveller
To access parking, there is no security. It is easy to enter outsiders into hotel That was concerning
Stayed 1 night in Apr 2019
Response from Edgar Garrido on 1 May 2019
Su opinión es muy importante y nos ayuda a mejorar día a día, esperamos verlo pronto en su próxima visita a la ciudad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably best Euro type hotel in town.
Euro type hotel with decent amenities and good wifi. Included breakfast is ok. Water was hot and room warm. Good reasonably priced restaurant. Desk crew were muy amable and tried their best!
Stayed 3 nights in Nov 2018
Response from Equipo de Recepcion on 28 Nov 2018
Gracias por sus comentarios, es un gusto atenderles Saludos Cordiales

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy feo alrededor pero no es culpa del hotel
Stayed 3 nights in Mar 2024
Response from HS HOTEL on 29 Mar 2024
Buenas tardes, Agradecemos su calificaciòn, esperamos verlo nuevamente en HS Hotel

8/10 Good

Pedro Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar tiene pocas cosas alrededor, el lugar está muy limpio y en general bien
Stayed 1 night in Mar 2024
Response from HS HOTEL on 24 Mar 2024
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HS HOTEL on 24 Mar 2024
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

8/10 Good

Oscar, Corregidora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HS HOTEL on 13 Mar 2024
Gracias por su visista y lo invitamos a continuar visitándonos

8/10 Good

Zulema Yudit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024
Response from HS HOTEL on 13 Mar 2024
Gracias por su comentario y calificaciòn, la invitamos a continuar visitándonosSaludos Cordiales

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HS HOTEL on 13 Mar 2024
Gracias por su visita, la invitamos a continuar visitándonosSaludos Cordiales

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para la ciudad está bien, tal vez cambiar cortinas de la habitación 200, muy sucias y manchadas
Stayed 1 night in Dec 2023
Response from HS HOTEL on 24 Mar 2024
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from HS HOTEL on 13 Mar 2024
Agradecemos su visita y lo invitamos a continuar visitándonos.Saludos Cordiales

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable cómodo y muy rico el. Desayuno
Stayed 1 night in Dec 2023
Response from HS HOTEL on 1 Jan 2024
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para Cd Sahagun
Stayed 1 night in Dec 2023
Response from HS HOTEL on 27 Dec 2023
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

CESAR HUMBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FALTA VARIEDAD EN EL DESAYUNO, PARA LOS QUE NOS HOSPEDAMOS CON EL DESAYUNO INCLUIDO, CHILAQUILES, ENCHILADAS, EMPANADAS, PICADAS, DEMASIADO GUISO CON HUEVO GRACIAS
Stayed 3 nights in Dec 2023
Response from HS HOTEL on 23 Dec 2023
Agradecemos sus comentarios, ellos son importantes para nosotros, enviaremos los mismos a las areas correspondientes.Esperamos verlo nuevamente de nuevo en HS HotelSaludos Cordiales

8/10 Good

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantenimiento
Todo bien excepto que la regadera estaba mal solo salían unos chorros al centro y era dificil regular el agua (caliente.fria). No es muy comodo tnener el lavabo fuera del baño.
Stayed 1 night in Sep 2023
Response from HS HOTEL on 5 Oct 2023
Estimado Jose Luis, le ofrecemos una disculpa por el inconveniente, sus comentarios son importantes para nosotros, por ello lo invitamos a continuar visitándonos y disfrutar de nuestras instalaciones.

8/10 Good

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 12 Sept 2023
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos Saludos Cordiales

10/10 Excellent

Rosa Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 14 Aug 2023
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

ANA

Travelled with family
Agradable hotel tranquilo y muy accesible
Stayed 1 night in Aug 2023
Response from HS HOTEL on 8 Aug 2023
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Carlos Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 7 Aug 2023
Estimado Carlos , agradecemos su calificaciòn, esperamos su Proxima visita. Saludos Cordiales

10/10 Excellent

CESAR HUMBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Jul 2023
Response from HS HOTEL on 18 Jul 2023
Estimado Cesar , agradecemos su calificaciòn y comentario, esperamos su Proxima visita.Saludos Cordiales

10/10 Excellent

ZEIDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Está muy limpio....lo único que se escucha de una habitación a otra... Bueno es que me tocaron niños en la habitación continua 😅
Stayed 1 night in Jul 2023
Response from HS HOTEL on 18 Jul 2023
Srita Zeidy, gracias por su visita y comentarios, esperamos verle de nuevo en HS Hotel.Saludos Cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio!!!!
Stayed 1 night in Jun 2023
Response from HS HOTEL on 20 Jun 2023
Gracias por su calificaciòn, lo invitamos a continuar visitándonos y seguir disfrutando de nuestro restaurante Fray Bernardino

10/10 Excellent

Leonor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único que no me gusto fue lis canales de televisión ni siquiera lo básico En el restaurant tenía cierto canal que en la habitación no
Stayed 2 nights in May 2023
Response from HS HOTEL on 24 May 2023
Gracias por compartirnos su opiniòn, pasaremos su comentario al area correspondiente para que lo tomen en cuenta.Saludos Cordiales

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba tan completa que parecía mas departamento que habitación. Incluso tenía bañera de hidromasaje, sala, comedor y cocina pequeña.
Stayed 1 night in Apr 2023
Response from HS HOTEL on 5 May 2023
Nos alegra que le agradaran las instalaciones, esperamos verlo de nuevo.

10/10 Excellent

Yossi

Stayed 1 night in Apr 2023
Response from HS HOTEL on 20 May 2023
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitandonos.Saludos Cordiales

10/10 Excellent

Alejandro

Stayed 1 night in Apr 2023
Response from HS HOTEL on 25 Apr 2023
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitandonos.Saludos Cordiales

10/10 Excellent

Monica

Stayed 1 night in Mar 2023
Response from HS HOTEL on 29 Mar 2023
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Charly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y bonito
Stayed 2 nights in Mar 2023
Response from HS HOTEL on 15 Mar 2023
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpia y bien mantenido.
Response from HS HOTEL on 17 Jan 2023
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos sus comentarios y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from HS HOTEL on 29 Mar 2023
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen hotel, el mejor de Cd Sahagun pienso yo, las camas son comodas, los baños estan limpios
Stayed 2 nights in Oct 2022
Response from HS HOTEL on 12 Oct 2022
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Uwe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for the region.
Stayed 1 night in Sep 2022
Response from L.A.T. Edgar Garrido on 27 Sept 2022
Agradecemos su comentario y lo invitamos a continuar visitándonos.Saludos Cordiales,HS Hotel

10/10 Excellent

miguel Angel

Stayed 1 night in Jul 2022
Response from HS Hotel on 28 Jul 2022
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel sirve para dormir y trabajar durante el día, aunque el internet no es bueno. Habitación bonita y cómoda.
Stayed 3 nights in Jul 2022
Response from L.A.T. Edgar Garrido on 28 Jul 2022
Estimado Miguel, agradecemos sus comentarios y tomaremos en cuenta su opinión Saludos Cordiales

6/10 Okay

Montserrat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hay internet en las habitaciones
Stayed 2 nights in Jul 2022
Response from L.A.T. Edgar Garrido on 28 Jul 2022
Estimada Srita Montserrat, Su opinión es muy importante para nosotros, verificaremos lo que nos comenta con la finalidad de ofrecerle un mejor servicio en su próxima visita. Saludos Cordiales

8/10 Good

Cristhian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo que no tienen flexibilidad con la hora del check in para entrar antes de las 3pm, pero todo muy bien!
Stayed 1 night in Jul 2022
Response from L.A.T. Edgar Garrido on 4 Jul 2022
Estimado Christian Un Gusto haberle recibido en HS Hotel, nos es grato saber que tuvo una agradable estancia, esperamos verlo pronto nuevamente, en cuanto al check in tomaremos en cuenta su opinión Saludos Cordiales

10/10 Excellent

Teresa

Stayed 1 night in Jun 2022
Response from L.A.T. Edgar Garrido on 9 Jun 2022
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Edgar Garrido on 2 Jun 2022
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos Saludos Cordiales

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio excelente y buena cocina.
Stayed 1 night in May 2022
Response from L.A.T. Edgar Garrido on 12 Jun 2022
En HS Hotel nos complace que haya tenido una agradable estancia en nuestras instalaciones, lo invitamos a continuar disfrutando de ellas. Saludos Cordiales

10/10 Excellent

fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Edgar Garrido on 23 May 2022
Nos complace que haya tenido una agradable estancia en HS Hotel. Un gusto haberla recibido. Saludos Cordiales