Hotel Keluarga di Staines

"The location was really lovely and had beautiful views from the restaurant patio, but it seemed like it was understaffed. There weren’t many staff around and the ones that were there were running around very busy and were hard to catch when we needed something such as ordering food at the restaurant or getting some towels in our room. They were extremely pleasant but just not very available. Also, the place was not very clean. It was passable in the actual rooms, but the patio was full of dust...

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"The digital lock never worked and the swimming pool was out of order during our stay, which was disappointing as the children were keen to use it. There was also only one staff member with a rather arrogant attitude when we were asked to show ID and provide a card for access after the digital key failed, even though we were happy to provide all room confirmation and other details. This issue happened the second day of our stay. The property was very clean, the breakfast was nice, and everything...

"All good"

"The staff were very helpful"

"Great location, well sized rooms."

"Clean rooms, "

"I would stay here again in a heartbeat. Truly a gorgeous hotel with outstanding staff in a very central and convenient location. Afternoon tea in the Palm Court was devine!"