First, the people running it also run a little coffee shop downstairs. So when you walk in you get this ingredible great coffee smell in a warm, welcoming, comfortable environment; Next, the staff were so genuinely friendly and helpful, i immediately felt welcomed. Then the room was so much better then expected. It was large, included a kithcen and was adorably decorated. I would highly recommend this hotel to everyone going to Southampton. Oh, and i showed up a couple hours before the check-in time and they said "your room is ready!" The most comforting words after a long , stressful flight