Front of property

Reviews of room2 Southampton Hometel

4 out of 5
room2 Southampton Hometel
1 Queen's Terrace, Southampton, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 600 out of 763 reviews" "
Rating 8 - Good. 127 out of 763 reviews" "
Rating 6 - Okay. 27 out of 763 reviews" "
Rating 4 - Poor. 4 out of 763 reviews" "
Rating 2 - Terrible. 5 out of 763 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
The decor was original and imaginative. Marine theme. Loved it. Staff were friendly and helpful. Nothing to not like.
Stayed 1 night in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 26 Apr 2024
Hi Edward, thanks for this great review - we really appreciate it and would love to have you back.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, efficiency apartment with kitchen/utensils. Street was noisy at night. There were no convenient electric outlets near the vanity mirror. Only pizza was served in restaurant. The sack breakfast was adequate and delivered to the door by 6:30 am. The last day of our stay, there was no breakfast delivered.
Stayed 2 nights in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 26 Apr 2024
Hi Ronald, Thank you so much for this review, we really appreciate it. Glad to hear you enjoyed your stay and thank you for letting us know the bits that didn't go quite to plan as it helps us to be better next time. I do hope we get to welcome you back in the future! All the best

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Very friendly and accommodating team at Room2. Nice atmosphere and the pastries are sone of the best I’ve ever had. I’d come back for those alone. 😋😋
Stayed 2 nights in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Paul, thank you so much for such a great review - we really appreciate it. Do come back for us (and our pastries) again soon!

10/10 Excellent

Denise

Responded quickly to my pre Checkin questions Joanna was helpful, welcoming and efficient Rooms r good size and cheerful I did miss not having a facecloth
Stayed 1 night in Mar 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Denise, so glad you had a great stay from start to finish. I'll pass the note on to Joanna that she helped make your stay so great - we know we're lucky to have her. All the best for your future travels!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property wonderful amenities and comfort!
Stayed 1 night in Mar 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Brenda, thank you so much for taking the time to review us - we really appreciate it! So glad you enjoyed your stay.

10/10 Excellent

HELEN

Liked: Cleanliness, property conditions & facilities
Easy online checkin room was ready and spacious very clean and everything you need for a night away wonderful thanks
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 29 Feb 2024
Hi Helen, thanks so much for this - great to hear how much you enjoyed your stay and I hope we get to welcome you back in the future!

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Melvin,Thank you for this great rating, we really appreciate it! So pleased to know that you enjoyed your time with us.

8/10 Good

Sanah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great sized room, clean and nicely decorated with kitchen area including utensils, crockery etc. Lovely sized tv. Walking distance to the high street, town centre, parks etc The only negative: The “King” size bed was 2 single beds pushed together, therefore making it very uncomfortable when the two mattresses would push apart from one another leaving you to sink in the middle! Would definitely come again if the king size bed was actually a king mattress and base
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Sanah, thank you for taking the time to review us, and to give us your feedback. We really appreciate it! Glad to hear you enjoyed your stay and hope to have you back.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, room comfort
Comfortable stay
On arrival I checked in quite easily but remember you need your bank card to verify the booking as contactless is not accepted. Luckily this got sorted. The room was very comfortable and spacious.
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 7 Feb 2024
Hi Lee,Thank you so much for this fantastic review - great pictures! Really pleased that you enjoyed your stay and hope we get to welcome you back in the future.

10/10 Excellent

Pui Wan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 31 Jan 2024
Hi Pui Wan, thank you for this great rating - we'd love to have you back!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 29 Jan 2024
Hi Matthew,Thank you so much for this great rating - we really appreciate it! Hope to have you back the next time you're in Southampton.

10/10 Excellent

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 25 Jan 2024
Hi Lindsey, thank you so much for this great rating - so pleased to hear you enjoyed your time with us and hope that this means we can welcome you back in the future.

10/10 Excellent

Denisa, London

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We liked our stay, our daughter enjoyed the little loft area. I am a little disappointed that we had no shower gel and no tablets for the dishwasher to run after using plates etc But also the breakfast brought upstairs, it was definitely a let down and definitely not worth the money
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Denisa, thank you for leaving us this review - glad you and your family enjoyed your stay with us.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was really quiet overlooking the park and I loved the room and the facilities
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Rachel, thank you so much for this great description of us - we really appreciate it. Hope to have you back soon.

10/10 Excellent

MATTHEW

Business traveller
Liked: Cleanliness, room comfort
Fantastic hotel
Superb hotel and room !!
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Matthew, thank you for this review - we're glad to hear it!

10/10 Excellent

Valerie, Kent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a quiet area, convenient to bus routes, sightseeing, and most amenities. Mini kitchen was very nice to have.
Stayed 6 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 15 Jan 2024
Hi Valerie,Thank you so much for this review - we really appreciate it! Glad our hotel suited your needs.All the best

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Jonathan, thanks for this fantastic rating - so glad you had a good time with us and hope to welcome you back soon.

8/10 Good

Athena

Liked: Cleanliness, room comfort
Home away from home
Second time at this great little hotel. Rooms are well sized.Great shower head water pressure. Welcoming reception area. Excellent location, whilst just on border of inner city, it’s near to the shopping area and West Quay.
Stayed 3 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Athena, thanks so much for leaving us this review - we really appreciate it! Glad there was so much you liked about us, and hope to welcome you back for a third time. All the best

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Paul, thanks for the rating! We really appreciate every bit of feedback and are glad to hear you had a good stay.

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Darren, thanks for this fantastic rating! Glad to hear your enjoyed your stay.

10/10 Excellent

Alma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Alma, thank you so much for leaving us this rating - we really appreciate it! Hope to see you again soon.

8/10 Good

Helen

Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Helen, thank you for this rating! Hope to see you again soon.All the best

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Tony, So pleased to hear that you enjoyed your time with us, and hope that we get to welcome you back for many more trips in the future. Thanks for this rating!

10/10 Excellent

Gideon

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Gideon,What an excellent rating. Thank you so much for letting us know just how much you enjoyed your time at room2.

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Oscar, thank you so much for this excellent rating! We're very grateful. Hope you had the best time with us.

10/10 Excellent

Clare

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time we have stayed here and it did not disappoint. Usual high standard and helpful staff. We liked this place so we booked it again as its right opposite the cruise terminal.
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Clare,Thank you for your kind words, I'll be sure to share them with the team! Looking forward to having you back the next time you're off on a cruise.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Linda, thanks for the rating - we appreciate it. All the very best for your future travels, and hoping they bring you back to visit us!

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Response from Freya Von-Claire, Assistant General Manager on 7 Feb 2024
Hi Carol, thank you so much for leaving us this rating - so pleased that you enjoyed your stay and hope to welcome you back soon.All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Thank you so much for this rating, we really appreciate it! Happy to hear you enjoyed your stay and hope this means we can welcome you back for many more.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi there, thank you so much for this fantastic review! We're so pleased to hear that you enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Anneka

Liked: Cleanliness, room comfort
Excellent stay
Hidden gem and ideal for what we needed. Place was clean, tidy and very welcoming. My daughter loved it
Stayed 1 night in Nov 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Nov 2023
Hi Anneka,Thank you so much for this review - we really appreciate it! I do hope we get to welcome you back again. All the best

10/10 Excellent

Munawar

Business traveller
Liked: Cleanliness, room comfort
Standards are always high here, great staff, vibes and lovely rooms.
Stayed 3 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Nov 2023
Hi Munawar,Thank you so much for this excellent rating - please come back soon!

10/10 Excellent

Jordan

Stayed 1 night in Nov 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Nov 2023
Hi Jordan, Thanks for this review - we appreciate your feedback so much, and are glad to hear you had such a good time! Thanks for choosing room2.

8/10 Good

Heather, Perth

Liked: Cleanliness, property conditions & facilities
Clean, friendly
Stayed 2 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Nov 2023
Hi Heather, thank you for this - I'll pass your kind words on to the team!

10/10 Excellent

Norman

Liked: Property conditions & facilities
It was really cute with a very friendly staff.
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 31 Oct 2023
Hi Norman, thank you so much for leaving us this review - we really appreciate it! Hope to welcome you back soon.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and rooms, great parking also.
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi Julian, I'll pass your comment on to the team - I know they'll be happy to know you thought them wonderful! So glad to hear you enjoyed your stay and hope you come back to stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great stay. Great staff. Would stay here again.
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi there, thank you so much for this rating - hope you come stay with us again soon!

10/10 Excellent

Brad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi Brad,Thank you so much for this rating - we really appreciate it! Glad to hear you had such a great stay with us.

10/10 Excellent

Cheryl

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 25 Oct 2023
Hi Cheryl, thank you so much for this amazing rating - we really appreciate it! Glad to hear you enjoyed your stay.

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. Room was clean, AC in the room, efficiency kitchen with sufficient cookware and dishes for up to four people. Bed was comfortable. It was writhin approximately a mile from the port. We had a car rental so didn’t walk much as we explored but saw there were nearby restaurants. Mall was nearby and was walkable. We went there for diner and there was a grocery near the mall. On our drive back to hotel saw closer grocery stores within walking distance from the hotel. We reserved a parking spot and I’m glad we did as street parking filled up quickly. The parking spots were small and the reserved parking filled up quickly too. The hotel drew a young, working crowd but it was still quiet.
Stayed 2 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 23 Oct 2023
Hi Olga, thank you so much for such a detailed review! Amazing to hear that you enjoyed your stay so much and that you made the most of our beautiful city. We'd love to have you back!

10/10 Excellent

Jesus

Nice place to stay before the cruise. People are friendly and rooms are very good.
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi Jesus, thank you for this great rating and for your lovely comments about our team - really appreciated!

10/10 Excellent

Karen, Colorado Springs

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi Karen, thank you so much for taking the time to rate us - we really appreciate it! Hope you had a great trip.

10/10 Excellent

Catherine, Listowel

Liked: Cleanliness, amenities, property conditions & facilities
Nice large room, close to restaurants and the coast. Coffee and bar area in lobby for convenience.
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 23 Oct 2023
Hi Catherine, what an amazing rating! Good to hear that we were a convenient choice for your time in Southampton and hope we get to welcome you back soon.

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 30 Oct 2023
Hi Debbie,Thank you so much for this great rating, really glad to hear you enjoyed your stay!

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 23 Oct 2023
Hi Suzanne,Thanks for this great rating - please get in touch if you've got any ideas how we can turn that 4 into a 5!

10/10 Excellent

JANA, Redmond

Liked: Cleanliness, amenities, property conditions & facilities
First, the people running it also run a little coffee shop downstairs. So when you walk in you get this ingredible great coffee smell in a warm, welcoming, comfortable environment; Next, the staff were so genuinely friendly and helpful, i immediately felt welcomed. Then the room was so much better then expected. It was large, included a kithcen and was adorably decorated. I would highly recommend this hotel to everyone going to Southampton. Oh, and i showed up a couple hours before the check-in time and they said "your room is ready!" The most comforting words after a long , stressful flight
Response from Freya Von-Claire, Assistant General Manager on 23 Oct 2023
Hi Jana, amazing to hear that you felt so comfortable with us as that's always what we aim for! Thanks for the great rating and I'm really glad you enjoyed your stay.

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Good decor, comfortable bright room, nice cafe and seating area downstairs, small but well equipped kitchen in room, friendly staff, Would recommend over a corporate or chain hotel every time!
Stayed 5 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 23 Oct 2023
Hi Adrian, thanks for this review - we really appreciate it! So good to hear we made you comfortable and hope this means we'll get to welcome you back soon.

10/10 Excellent

Rudy

Stayed 3 nights in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 17 Oct 2023
Hi Rudy, Thank you so much for taking the time to leave us this rating - amazing to hear you enjoyed your stay! All the best

10/10 Excellent

Frank, Fairfax

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Freya Von-Claire, Assistant General Manager on 13 Oct 2023
Hi Frank,Thank you so much for this great rating - hope you choose to stay with us again!

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2023
Response from Freya Von-Claire, Assistant General Manager on 17 Oct 2023
Hi Amanda, Wow - thank you for this excellent rating, it's great to hear how much you enjoyed your stay!