Best Western South Wales hotels

"Lovely hotel would definitely stay again, Clean room Breakfast lovely As you would expect for star ratings "

"Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water"

"Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening…… I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits. I can’t understand why quality hotels only offer instant coffee in the rooms though! After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it."

"I have stayed at a few of these hotels for work as I travel around quite regularly. There seems to be a reoccurring theme that the bathrooms have a really horrible drain smell. I would have mentioned this to staff but I dropped my bags off to the room went for dinner come back and it was already around 8:30- 9:00. The second theme is the service in the bar is inconsistent - my drink came quickly and my main came around 20 mins after this .. I had ordered pizza. Also bare in mind I’m a solo diner - my dessert took an additional 50 mins. This isn’t the first time I have experienced this in a village hotel - I did eventually ask the staff when my dessert was coming and it came quite swiftly. The menu also seems quite pricey for the quality of food. Bedroom window was broken and wouldn’t shut properly same again didn’t realise until later in the evening - again didn’t mention this to staff due to the time of evening. Lastly on another slight negative note the rooms are not sound proof in the slightest -especially the noise to the corridor. Positives - the hotels feels safe for a solo travelers - the rooms are visually clean - bed and pillows are comfy - easy check in and check out - modern interior - large size room I have never paid over £100 to stay at one of the village hotels - generally comfortable stay and maybe the negatives are to be expected for the price "

"Clean room and very convenient location for a super pleasant walk! Parking isn't free!"

"Excellent, clean, friendly staff, great breakfast "

"Extremely helpful staff, friendly, customer service very good. Room could have benefitted from more coffee,/teas and sundries. Overall very good value for money"

"Absolutely amazing! price on point, amazing staff really helpful and nice, central, it has it all"

"The staff was excellent, especially Shaun and Zach! They quickly took care of our every need and assisted us with a room upgrade! We were very pleased and would stay here again."