Fridge, microwave, stovetop, coffee/tea maker

Reviews of Aspen Suites Hotel Sitka

2.5 out of 5
Aspen Suites Hotel Sitka
210 Lake St, Sitka, AK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 192 reviews" "
Rating 8 - Good. 61 out of 192 reviews" "
Rating 6 - Okay. 8 out of 192 reviews" "
Rating 4 - Poor. 3 out of 192 reviews" "
Rating 2 - Terrible. 4 out of 192 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s do it yourself, next to no staff, facility very basic
Stayed 3 nights in Mar 2024

6/10 Okay

Joshua

Liked: Amenities
There was bed bug traps in my room. I was told it was just a precaution but it still made me slightly creeped out.
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy, Fairbanks

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean.
Stayed 4 nights in Nov 2023
Response from Holly on 7 Nov 2023
Cindy, we are glad to hear you found our hotel to have met your expectations during your recent trip to Sitka.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, walkable to cafes & restaurants
Stayed 1 night in Sep 2023
Response from Holly on 7 Nov 2023
Thank you for leaving such a nice review, Harry. We are glad to hear that you were able to find what you wanted or needed within a short distance of the hotel.

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet but the cost per night was high.
Stayed 2 nights in Sep 2023
Response from Holly on 7 Nov 2023
Lance, we are happy to hear that the hotel was clean and quiet for you during your stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer and nicer
Stayed 1 night in Sep 2023

10/10 Excellent

Donald, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023
Response from Nicole L.G. on 19 Aug 2023
Thank you for taking the time to review Aspen Suites Sitka. We are glad you enjoyed your stay. We look forward to having you stay with us in the future. Have great rest of your summer!

10/10 Excellent

Dave

Stayed 2 nights in Aug 2023
Response from Holly R. on 31 Aug 2023
Thank you for the wonderful rating. We are glad you enjoyed your stay with us in Sitka, and look forward to welcoming you again, should your travels bring you this way.

6/10 Okay

Jimmy and Kim

Stayed 1 night in Jul 2023

10/10 Excellent

Hideko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The hotel is centrally located, an easy walk to many restaurants and sites. The tour pick-up area is a five minute walk away.
Stayed 2 nights in Jul 2023
Response from Holly R. on 3 Aug 2023
Thank you for the kind words. We are very glad you enjoyed your stay with us in Sitka. We hope to see you again if your travels bring you back this way.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Nicole L.G. on 19 Aug 2023
We appreciate you taking the time to review Aspen Suites Hotel in Sitka. We are delighted you enjoyed your stay here in Sitka. We hope to see you again soon.

8/10 Good

ronald

Stayed 2 nights in Jul 2023
Response from Nicole L.G. on 19 Aug 2023
We thank you for taking the time to review Aspen Suites in Sitka. We hope we can make your next visit with us a 5. We hope you enjoyed you stay in Sitka. We look forward to having you stay with us again. Have a great rest of your summer.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel. Rooms are very nice.
Stayed 1 night in Jul 2023
Response from Holly R. on 17 Jul 2023
Robert, we are so glad you enjoyed your stay with us. We hope that you think of us again if your travels bring you back to Sitka.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nicole L.G. on 24 Jun 2023
Thank you for such a wonderful review. We happy you enjoyed your stay. We hope to see you again soon.

8/10 Good

Fred

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nicole L.G. on 24 Jun 2023
Thank you for taking the time to review us on your stay. We hope you enjoyed your stay and look forward to having you stay with us in the future. Have a wonderful summer!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Jun 2023
Response from Nicole L.G. on 4 Jun 2023
Thank you for taking the time to review the hotel and are so glad you enjoyed your stay. We look forward to having you stay with us again.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gavin checked us in late last night. He was awesome and kindly, without me asking him to, added my Alaska card info so I get points.
Stayed 1 night in Apr 2023
Response from Holly - General Manager on 16 Apr 2023
Grace, thank you for the wonderful review. I am glad you found your stay with us pleasant and Gavin was able to give you such good service.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay in Sitka was delightful. Restaurant were marvelous. People incredibly friendly.
Stayed 4 nights in Mar 2023
Response from Nicole L.G. on 1 Apr 2023
Thank you for such a wonderful review! We happy to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very limited parking but the rest was really good.
Stayed 1 night in Mar 2023
Response from Nicole L.G. on 21 Mar 2023
Thank you for such a wonderful review we appreciate the feedback and are glad you enjoyed your stay. We look forward to having you stay with us in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nicole L.G. on 4 Apr 2023
We appreciate you taking the time to review our Hotel. We are happy you enjoyed your stay. We look forwrd to any future stays here in Sitka

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newest accommodations in Sitka. Very nice. Convenient kitchen and refrigerator. Only thing lacking is hotel shuttle.
Stayed 1 night in Sep 2022
Response from Nicole L.G. on 7 Sept 2022
Thank you for such a great review. We appreciate you taking the time and giving feedback. We are happy you enjoyed your stay!

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff helped with a piece of delivered luggage
Stayed 1 night in Sep 2022
Response from Nicole L.G. on 5 Sept 2022
We are happy to help thank you for taking the time to review your stay. Glad you enjoyed your stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location.
Stayed 2 nights in Aug 2022
Response from Holly - General Manager on 4 Sept 2022
Thank you for the wonderful rating. We are glad you enjoyed the hotel and found our location in Downtown Sitka to be of convenience. We hope to see you again if your travels bring to back to Sitka.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Holly - General Manager on 31 Aug 2022
Thanks for the great rating Michael. We are glad you enjoyed your stay with us in Sitka!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Just what was needed.
Stayed 1 night in Aug 2022
Response from Nicole L.G. on 30 Aug 2022
Thank you for taking the time to review your stay. We are happy you liked your stay in Sitka at the Aspen Suites Hotel. Have a great rest of your summer!

10/10 Excellent

Henry, Margaretville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after getting a taxi from the airport , not knowing what to expect . Noticing right away the beautiful flowers , we were greeted by a worker on her way to work that stopped to hold the door for us . If I had to pick a dislike it would be no danish or doughnut offered with coffee in the morning but most of us can live without . Very friendly place .
Stayed 1 night in Jul 2022
Response from Nicole L.G. on 8 Aug 2022
Thank you for such a great review! we are so happy you enjoyed your stay. Have a most wonderful rest of the year, and we look forward to any future stays here in Sitka.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Holly - Aspen Suites Sitka on 2 Aug 2022
Thanks for the wonderful review! We are glad you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

David, Mill Valley

Stayed 4 nights in Jul 2022
Response from Nicole L.G. on 14 Nov 2022
Thank you for such great review! We are happy you enjoyed your stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, cleaned motel, nice location
Stayed 3 nights in Jul 2022
Response from Holly - Aspen Suites Sitka on 25 Jul 2022
Thomas, thank you for the kind words. We are glad you enjoyed your stay with us. We look forward to seeing you again if future travels bring you back to Sitka.

10/10 Excellent

Pamela L

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!!! Staff was so kind and helpful!! Accommodations were excellent.
Stayed 2 nights in Jun 2022
Response from Nicole L.G. on 6 Jul 2022
Thank you for such a great review, we are so glad you enjoyed your stay. We hope you for any future stay here in Sitka.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was clean, quiet, modern
Stayed 2 nights in Jun 2022
Response from Nicole L.G. on 6 Jul 2022
Thank you for taking the time review the Hotel and hope to you again in the fututre. Have a wonderful summer!

10/10 Excellent

Mary, Juneau

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Apr 2022
Response from Nicole L.G. on 18 Apr 2022
Thank you for such a great review and we are so glad you enjoyed your stay! We look forward to you staying with us in the future. Have a great summer!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Staff are helpful and courteous, site is clean and well maintained. Room was clean. Overall, an excellent stay.
Stayed 1 night in Feb 2022
Response from Nicole L.G. on 26 Feb 2022
Thank you so much for your positive review we are delighted you enjoyed your stay and look forward to your stay with us in the future.

10/10 Excellent

Uldis

Stayed 1 night in Sep 2021

8/10 Good

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice clean facility. But lack of breakfast and especially no shuttle are big negatives.
Stayed 1 night in Sep 2021
Response from Marisol L on 14 Sept 2021
Thank you for your amazing review, we try our best. Since we are considered an extended stay hotel, all of our rooms come fully equipped with kitchen appliances, cookware, cooking utensils, and dinnerware sets. This allows all are guests to feel at home away from home.

10/10 Excellent

William V

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very well received. Shuttle 5 stars !!! WVH
Stayed 2 nights in Aug 2021
Response from Nicole L.G. on 5 Sept 2021
Thank you for taking the time to review our hotel we are glad you enjoyed your stay and look forward to your next stay here in Sitka. Have a great rest of the year.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Nicole L.G. on 5 Sept 2021
Thank you for such a great review and happy you enjoyed your stay in Sitka. We look forward to having you stay with in the future. Have great rest of the year.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Checked me into a room that wasn’t cleaned from the last guest.
Stayed 2 nights in Aug 2021
Response from Nicole L on 17 Aug 2021
Thank you for taking the time to write a review. I am so sorry we didn't meet your expectations. Hope to see you soon.

8/10 Good

Benjamin

Stayed 1 night in Aug 2021

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and great location.
Stayed 2 nights in Jul 2021
Response from Nicole L.G. on 3 Aug 2021
Thank you for such a great review! We are glad you enjoyed your trip. We look forward to having you stay with us in the future. Stay happy and safe!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very new and centrally located
Stayed 3 nights in Jul 2021
Response from Nicole L.G. on 31 Jul 2021
Thank you for taking the time to review our property and glad you enjoyed your trip. Have a safe and wonderful summer!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to town and most attractions
Stayed 3 nights in Jul 2021
Response from Nicole L.G. on 28 Jul 2021
Thank you for your most generous review! Have a safe and wonderful summer!

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Good laundry facility, great location. Front desk seemed a bit overwhelmed.
Stayed 1 night in Jul 2021
Response from Nicole L.G. on 27 Jul 2021
Thank you for review we are glad you enjoyed your stay! We look forward to having you stay with us in the future. Have a safe and wonderful summer!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Nicole L.G. on 28 Jul 2021
Thank you for taking the time to review our property. We hope you enjoyed your stay here in Sitka. We look forward to you staying with us in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked having a kitchen so we didn’t have to eat out every meal.
Stayed 4 nights in Jul 2021
Response from Nicole L.G. on 19 Jul 2021
We are glad you enjoyed your stay and our amenities. We look forward to having you stay with us for any futures stays in Sitka!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and proximity to the marina and downtown Sitka.
Stayed 4 nights in Jul 2021
Response from Nicole L.G. on 13 Jul 2021
Thank you so much for such a wonderful review and are glad you enjoyed your stay! We look forward to any future stays with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jun 2021
Response from Nicole L on 6 Jul 2021
Thank you for a such a great review. Have a great rest of your summer!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While we were unreachable at a forest cabin they cancelled our reservations made 4 months before. Then proceeded to tell us that Expedia did this . Offered to help us find new place to stay because they were overbooked. But didn’t.
Stayed 2 nights in Jun 2021
Response from Nicole L. on 26 Jun 2021
We apologize that this happened. We strive to accommodate all guests or assist them to find other housing for their stay. We hope you still enjoyed your rest of your stay in Sitka. Have a great summer!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Upon my arrival I learned that my reservation had been cancelled. The notice from Expedia was less than timely and I was forced to scrounge for a room in a town that was literally over booked. I'd had my reservation for over a month. I've since learned from locals in Sitka that this is not uncommon for this property. Very Bad Form!!
Stayed 1 night in Jun 2021
Response from Nicole L on 24 Jun 2021
We are very sorry this happened to you. We try to keep our property as updated as possible. We hope this doesn't keep you from staying with us in the future.