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"This was a lovely hotel. The shuttles they run are very helpful. The restaurant was delicious. The foot bath happy hour outside looking at the river was fantastic. We had a "private onsen" room but it was really a bathtub on the deck (more sento), not groundwater, but still very nice. The hotel onsen is also a very nice spa, but not an onsen in the traditional sense. The pricing was higher when we checked out than represented on Expedia so FYI. "

"The room was spotless and large, overlooking the mountains. The staff were amazing and extremely attentive always looking to be helpful. If the lobby is busy they still greet you at the door and lead you to a place to sit while waiting to check-in. The onsens were extremely clean and tidy. One staff member was usually present in the change room to tidy up and restock and also to walk through the onsens to ensure people were following the rules. The views from both public onsens were 10/10 (they swap male and female public onsens overnight so both onsens can be experienced). They also have unlimited free vending machine ice cream. Their dinner buffet may be the best thing I’ve ever eaten in Japan - I could’ve cried the first time I had their fatty tuna nigiri. I still think about the food at Tenyu weeks later. When you leave the staff wave goodbye and bow to your complimentary shuttle bus. Amazing service worth every penny. I’ll be back for sure! "

"Nice "

"Anytime great!!!!"

"Staff are very helpful. "

"Room Spotless staff very polite and helpful "

"I love this hotel . Everyone was kind , respectful and attentive "

"Hotel and room were very clean, spacious and modern. The shuttle to Kawasaki station and airport are a plus. Quality restaurant food. Pizza was true Italian quality. Got Mt. Fuji view from the river side of the hotel. Bicycle and fishing gear rental are a plus. Good hotel amenities. Would definitely stay there again."

"It was the best hotel during this 4-week visit. "