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Reviews of The Kunlun Jing An

4.5 out of 5
The Kunlun Jing An
No 250 Hua Shan Road, Jing An District, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 134 out of 243 reviews" "
Rating 8 - Good. 77 out of 243 reviews" "
Rating 6 - Okay. 18 out of 243 reviews" "
Rating 4 - Poor. 11 out of 243 reviews" "
Rating 2 - Terrible. 3 out of 243 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jenny

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from luna on 17 Apr 2024
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

4/10 Poor

Jian

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No AC in a hot day at 82F and I was told to open the window to cool down.
Stayed 1 night in Mar 2024
Response from 酒店运营团队 on 2 Apr 2024
Thank you for your feedback in regards to the AC not working well in your room. But we would like to clarify with you your floor and room situation because our hotel didn't have 82F indeed. And our room window is not suppose to open for the safety reseason. We're looking forward to hearing from your feedback so that we can look into it and ask our maintenance to fix the issue specificly, however I apologize if you encouter this issue. Thank you again for your review and I invite you to stay with us the next time you return to Shanghai.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel management on 5 Jan 2024
Just wanted to thank you for your recent stay here at The Kunlun Jing An! So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

4/10 Poor

Eva

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have to say this is a very old hotel that need a major upgrade. We were there in Dec, the hotel room was very hot, the AC was not every hotel. We felt like stay in a sauna room every single day. The room was very clean, bathe room ground was dirty. It was not very pleasant to see. Some sneaky customers probably still smoking in the room that cases our room smell like cigarettes due to then central AC. The staff were nice and trying their best. I guess it’s just an old hotel. The moment you go into the hotel lobby you would smell a mixed greasy and fragrant smell. I will not go back again for sure.
Stayed 6 nights in Dec 2023
Response from Hotel management on 12 Dec 2023
I appreciate your candor on your feedback of your recent stay with us. I understand the freshness of the room was of concern during your stay and guest satisfaction is my highest priority so I have brought your comments to our Housekeeping team to resolve this issue. Thank you for bringing this to my attention and I hope you will consider staying with us the next time you travel here

10/10 Excellent

Joo H.

Stayed 2 nights in Nov 2023
Response from Hotel management on 12 Dec 2023
Just wanted to thank you for your recent stay here at The Kunlun Jing An! So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

8/10 Good

Zexin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 1 night in Nov 2023
Response from Hotel management on 30 Nov 2023
尊敬的宾客您好，感谢您对上海静安昆仑大酒店的喜爱，并做出了满意的评价，期待您的再次光临！

10/10 Excellent

xin

Stayed 10 nights in Nov 2023
Response from Hotel management on 20 Dec 2023
尊敬的宾客您好，非常感谢您给予我们酒店的好评评价，我们会再接再厉，不辜负您的好评，再次感谢您对酒店的肯定，期待再次光临，祝您旅途愉快！

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Old shanghai Hilton now is the kunlun. It’s old but well kept up. Some furniture and infrastructure is old but the location is fantastic and the price is right
Stayed 3 nights in Nov 2023
Response from Hotel management on 20 Nov 2023
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

10/10 Excellent

Linghe Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eason on 13 Oct 2023
Just wanted to thank you for your recent stay here ! So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

8/10 Good

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed with international standard
After staying at another hotel around the corner multiple times, I switched to staying at Kunlun this time. It's better in every way including bigger and quieter rooms. Will be back next time.
Stayed 2 nights in Aug 2023
Response from Eason on 22 Aug 2023
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

6/10 Okay

Robert

Travelled with family and small children, Business traveller
Disliked: Staff & service
Checkin was ultra slow, almost 45 mins. I was told my passport was being copied 3 times! Room was near an elevator and there was a wooshing noise all night.
Stayed 1 night in Jul 2023
Response from Eason on 2 Aug 2023
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise and check-in. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in Shanghai

2/10 Terrible

CHRISTINE

Disliked: Staff & service, property conditions & facilities
Customer service at front desk is terrible
Stayed 1 night in Jul 2023
Response from Eason on 27 Jul 2023
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with front desk. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023
Response from Eason on 27 Jul 2023
Just wanted to thank you for your recent stay here ! So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

8/10 Good

Ning

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed is very comfortable, had a good night sleep…
Stayed 1 night in Jul 2023
Response from Eason on 25 Jul 2023
Just wanted to thank you for your recent stay here ! So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

10/10 Excellent

ChakYuen

Liked: Cleanliness, staff & service, property conditions & facilities
I lost my wallet in the hotel. The staff was professional dealing with the problem perfectly.
Stayed 2 nights in Jun 2023
Response from Eason on 19 Jul 2023
Thank you for your review. I am pleased to hear you enjoyed your stay here.All of us at The Kunlun Jing An are passionate about hospitality and we hope to see you again soon.

8/10 Good

Johan

Stayed 2 nights in May 2023
Response from Eason on 19 Jul 2023
Just wanted to thank you for your recent stay here .So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

10/10 Excellent

CHEK MENG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Eason on 19 Jul 2023
Just wanted to thank you for your recent stay here .So glad you were able to experience our authentic The Kunlun Jing An hospitality. We look forward to seeing you soon.

4/10 Poor

tait

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

4/10 Poor

lars

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Sally on 26 Oct 2021
Dear guest, thank you your comment, and please let us know where we could improve. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience in Shanghai so far...
What an amazing stay. Everything was smooth even the communication before arriving. All was set up for us in advance, allowing for free early check in and late check out what was extremely convenient for our babies. Due to Covid they were limitations but everything was sorted giving us a 25% off when using the restaurants of the hotel. Staff very friendly and efficient. And the location of the hotel is perfect. If we visit Jing’ An again we will go again for sure.
Stayed 3 nights in Feb 2021
Response from Gerd K on 18 Feb 2021
Dear Alfred, thank you for choosing The Kunlun Jing An! We are glad to hear you have enjoyed every aspects during your stay. Hope it won't be too long to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff. but keep in mind, hot tub is only for adults not suitable for children
Stayed 3 nights in Dec 2019
Response from Gerd K on 7 Jan 2020
Dear guest, thank you for choosing The Kunlun Jing An. We are glad that you have enjoyed our great location and service. Also, we are really appreicate your feedback for the facilities. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Thank you once more, hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location , although facilities are getting a bit dated. But service is still very good!
Stayed 4 nights in Dec 2019
Response from Gerd K on 7 Jan 2020
Dear guest, thank you for your ratings! Hope to see you again soon!

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the KunLun
Fantastic bed and concierge floor was amazing thank you for a perfect night
Stayed 1 night in Dec 2019
Response from Gerd K on 6 Jan 2020
Dear Gregory, thank you for sharing your amazing experience with us, hope to see you again soon!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish bathroom has ventilation fan.
Stayed 3 nights in Dec 2019
Response from Gerd K on 6 Jan 2020
Dear Eva, thank you for your rating! Hope to see you again soon!

4/10 Poor

Bhavinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room given had no walk in shower so had to change rooms. Also no spa at the hotel. About two years since change from Hilton & still not found partner for spa?
Stayed 5 nights in Nov 2019
Response from Gerd K on 26 Nov 2019
Dear Bhavinder, thank you for sharing your concerns with us. Guests' satisfication is always important for us, and I will share your concerns with our team. Hope it won't be too long to see you again soon!

10/10 Excellent

Sherry, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels in Shanghai and have stayed in this hotel many times. The hotel was originally a Hilton hotel but its services are even better now! The location is great, a short walking distance to Jingan temple and convenient to other popular sites and shopping centres. The staff at the executive lounge are amazing and provide their very best services, particularly Leo, Joyce and Stella! They are all very well trained, extremely efficient, helpful and friendly! Executive Lounge also provides great food and a spectacular view of Shanghai.
Stayed 2 nights in Nov 2019
Response from Gerd K on 25 Nov 2019
Dear Sherry, thank you for your loyalty for always choosing The Kunlun Jing An! We are glad to hear you have enjoyed our amazing location and service. We will definitely share your comments with our team, especially Leo, Joyce and Stella! Hope it won't be too long to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Shanghai
Everything was wonderful except breakfast buffet was so-so
Stayed 5 nights in Nov 2019
Response from Gerd K on 11 Nov 2019
Dear guest, thank you for sharing your experience with us, hope to see you again soon!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Gerd K on 11 Nov 2019
Dear Bernard, thank you for your rating! Hope to see you again soon!

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 5 nights in Oct 2019
Response from Gerd K on 5 Nov 2019
Dear Wong, thank you for sharing your amazing experience with us! Hope to see you again soon!

2/10 Terrible

Robert

Business traveller
Disliked: Staff & service
Kunlun gives Shanghai a bad Name
The Kunlun Hotel was, up until 2 year ago, a Hilton-managed property. The Kunlun Group is owned by the Central Government of China and the service reflects that of an authoritarian state. The illusion of the hotel is that it looks and feels like the old Hilton, but the service culture is now that of what China was like 25 years ago-heartless, uncompromising and caring little about their customer. I would recommend anyone coming to Shanghai to select an internationally-managed brand, because the Kunlun means "cannot" in Chinese
Stayed 1 night in Oct 2019
Response from Gerd K on 21 Nov 2019
Dear Robert, I am sorry that we didn't provide you a perfect experience. I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

10/10 Excellent

Hape12

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless! The breakfast buffet provided many options and all delicious. The staff were very helpful and professional. The hotel provided a travel breakfast for an early flight which was truly appreciated and just one sign of their service level.
Stayed 3 nights in Oct 2019
Response from Gerd K on 1 Nov 2019
Dear guest, thank you for sharing your amazing experience with us! We are glad to hear you have enjoyed our breakfast buffet and our service. Thank you once more, hope to see you again soon!

10/10 Excellent

Tsz Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with great staff
The hotel is newly renovated with pools and a well-equipped gym. The staff are so helpful and caring.
Stayed 5 nights in Oct 2019
Response from Gerd K on 21 Oct 2019
Dear Tsz Hong, thank you for sharing your amazing experience with us! Hope to see you again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Gerd K on 21 Oct 2019
Dear guest, thank you for your rating! We are sorry we did not provide you the best experience and I hope you could share more detail information for us to improve. Thank you once more, hope to see you again soon!

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from Gerd K on 21 Oct 2019
Dear guest, thank you for your rating! We are sorry we did not provide you the best experience and I hope you could share more detail information for us to improve. Thank you once more, hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gerd K on 15 Oct 2019
Dear guest, thank you for your rating! Hope to see you again soon!

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of the best places we have ever stayed. The service was awesome. For good food outside of the hotel turn right when coming out the front door and walk several blocks. Watch for Charlie’s for best burger in Asia, and surrounded by other casual dining.
Stayed 10 nights in Sep 2019
Response from Gerd K on 17 Oct 2019
Dear Ellis, thank you for sharing your amazing experience with us! We are glad to hear you have enjoyed our service and location. Hope to see you again soon!

8/10 Good

Xian

Stayed 2 nights in Oct 2019

10/10 Excellent

Oi Lan Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Gerd K on 7 Oct 2019
Dear QI Lan Ellen, thank you for your rating! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and good service!
The staff was very nice and helpful. Rooms are clean and comfortable. No toothbrush like most Asian hotels, but it wasn't an inconvenience. I would definitely stay again.
Stayed 3 nights in Sep 2019
Response from Gerd K on 7 Oct 2019
Dear guest, thank you for sharing you experience with us! The Kunlun Jing An strictly follows government’s request on not to provide six disposable items voluntarily. However, our staff at the front desk will also remind guests of the six disposable items cancellation policy when they check in. We will also provide any of the items if guest request. We sincerely hope to have the opportunity to meet you again and show you the unique and humble hospitality of the Kunlun brand.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Jingan subway station. Some staffs were really helpful.
Stayed 4 nights in Sep 2019
Response from Gerd K on 26 Sept 2019
Dear guest, thank you for sharing your amazing experience with us. Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, all staff are very courtesy, our maid Liu who clean our room is very friendly and she did a good job to clean our room. we will return to stay in this property on our future visit to Shanghai.
Stayed 4 nights in Sep 2019
Response from Gerd K on 25 Sept 2019
Dear guest, thank you for sharing your amazing experience with us! I will share your comments with our team, especially Liu, to ensure we offer the best service all the time! Hope to see you again soon!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Gerd K on 17 Sept 2019
Dear Sarah, thank you for your rating, hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Gerd K on 10 Sept 2019
Dear James, thank you for your rating! Hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 2 nights in Aug 2019
Response from Gerd K on 5 Sept 2019
Dear guest, thank you for sharing your amazing experience with us! Hope to see you again soon!

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Gerd K on 2 Sept 2019
Dear guest, thank you for your rating. Hope to see you again soon!

8/10 Good

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Gerd K on 20 Aug 2019
Dear guest, thank you for your rating! Hope to see you again soon!

10/10 Excellent

Hwee San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's in a great location. The hotel has friendly and helpful staff.
Stayed 2 nights in Aug 2019
Response from Gerd K on 19 Aug 2019
Dear Hwee San, thank you for sharing your amazing experience with us! We are glad to know you have enjoyed our location and service! Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Gerd K on 15 Aug 2019
Dear guest, thank you for your rating. Hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Gerd K on 29 Jul 2019
Dear guest, thank you for your rating! Hope you could share more detail experience for us to improve. Thank you once more, hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Great location. The property had very good service and helpful staff. Some rooms remolded. Better to stay in an Executive room
Stayed 4 nights in Jul 2019
Response from Gerd K on 18 Jul 2019
Dear guest, thank you for sharing your amazing experience with us! Hope to see you again soon!