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Reviews of Willow House Hongdae

3.5 out of 5
Willow House Hongdae
156, Yanghwa-ro, Mapo-gu, Seoul

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 51 reviews" "
Rating 8 - Good. 25 out of 51 reviews" "
Rating 6 - Okay. 9 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Derek

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Checkin difficult
Even though we got to the address given - we spent two hours trying to checkin - as no clear checkin instructions received prior to day of checkin. Infact we were aggressively sent away by building information staff !!! In the end checkin was via a luggage storage company in the basement and a whatsup application. Tough luck if you do not have an internet connection whilst travelling or a smart phone for the whatsup instruction....
Stayed 2 nights in Jan 2020

8/10 Good

pooi teng

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large space & excellent location!
The room was very nice and spacious! It was a lot more centrally located than I expected. The room overlooked the Hongdae street which is amazing and it is so easy to get around because our train station was right there. The room comes with a washing machine too! The problem with the washing machine is that it only washes and not dries. They do provide a drying rack that you can use though which is good. Another thing I wish the room could improve on is the bathroom. Our bathroom toilet had a broken toilet paper holder. Our shower door did not slide very nicely. It might just be our room though. Other than that, I would consider staying here again and I would recommend the place since the room is spacious and centrally located.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment size is pretty big and well equipped. Extremely convenient as it is connected to Hongdae Station. Staff responds fast to queries and helped to order delivery plus make recommendations!
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Great location!
It was overwhelming at first, but after a day or two we embraced the busyness of the area and explore what it has to offer.
Stayed 4 nights in May 2019

8/10 Good

CT, Bangkok

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Spacious room. It was nice to have a good heater during the winter time. The noise from the street didn't bother us. One minor complain is we needed to shower before 10PM as the building would stop providing hot water. Other than that, everything was great. We would consider staying here again in our next visit.
Stayed 2 nights in Feb 2019
Response from Chester on 7 Mar 2019
Thank you for your review. We found a solution for the hot water issue, so no more hot water issue. Please visit us next time.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

KP

Travelled with family
Disliked: Property conditions & facilities
Good location, convenient store downstairs. Very noisy even at 10'/F, heater was not working properly, wifi egg not charged on arrival, overall property looks old and toilet area is small, washing machine looks dirty, light at kitchen area was broken, the room does not look the same as on booking site but a lot older
Stayed 3 nights in Dec 2018
Response from Chester on 3 Feb 2019
I'm sorry for your inconvenience. The temperature is not related to room temperature as we explain to you. We don't know exactly which room you stay but we keep upgrading our property. We would like to give better experience next time.

8/10 Good

Nanke, BKK,Thailand.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very close to Hongik station exit.9
Great location,close to hongdae area shopping street. Easy to find food,cosmetic,skin care - korea brand and easy for connected to other place cause it's near by exit 9 of Hongik station. About the property is very comfort,room size is suitable for big luggage.Just only thing is there is No bidet shower. Overall are GREAT!!
Stayed 3 nights in Sep 2018
Response from Chester on 3 Oct 2018
Thank you for your great comment! We hope to see you again :)

8/10 Good

Winson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and tidy
The accommodation is located in the heart of Hongdae and so close to the railway! The flat is very tidy and it provides a pocket WiFi FOC & a couple of socket converters which is very considerable!
Stayed 4 nights in Jun 2018
Response from Chester on 13 Jul 2018
I'm glad to hear that you are satisfied accommodation. Thank you for reservation and let's meet again if we have a chance.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
儲水式熱水爐
所有東西都不錯，唯獨儲水式熱水爐另最後洗澡的兩位家庭成員沒有熱水用，等待一小時都未能再提供熱水洗澡，需要下一天早上才梳洗 :(
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
優點： 1.空間算大，可以攤開四個29吋行李箱 2.床很好睡 3.有提供廚房用品，但是無法開火那種，基本上還不錯 4.地理位置方便，夜景也不錯 缺點: 1.說是洗衣機的房間，沒有洗衣機，沒有配套措施，也沒有提前告知，要到問起才會跟你講。 只能多花錢，大半夜他們建議的自助洗衣店洗衣服，給的資訊很少，即便好不容易找到，還要研究怎麼洗 （說是有洗衣機，所以不更換毛巾，結果沒有提供洗衣機，毛巾也是沒換） 2.入住前問了需求，但是也只是問問，要求要每天收垃圾和第三天打掃房間，都沒做到，簡單來講，很敷衍
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearly subway and airport bus stop, Convenient to travel.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
ホコリが目に付いた。 冷房が無いと書いてあった評価を見かけたので不安でしたが、ウォーターファン？があり、涼しく、真夏ですが大丈夫でしたよ。 部屋が高層階だったためか、ウォーターファン入れなくても割と涼しかった。 立地がとてもよく、買い物もすぐ行ける！ ご飯屋さんも沢山あるし、次からもココがいいなぁ。 洗濯機はとっても時間がかかって、1時間以上だったかな。 そして干すとこがクローゼットしかない。 工夫して干して、大きなサーキュレーターで風を送り乾かしました。 写真に写ってるようなコーヒーメーカー等はありませんでした。
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
エアコンではなく、縦型の冷房のため、部屋が暑い
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Juyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿
전반적으로 모두 훌륭함. 친구들과 좋은 시간을 보냄
Stayed 1 night in Jul 2019

10/10 Excellent

Rhea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我們簡左三人房，每人一張床都幾舒服。店主好好人，有問必答。有什麼事都會請教他。全個旅程都順順利利。環境衛生都乾淨GOOD。一般住宿提供的物品都齊全。十分滿意，感謝店主的打招。
Stayed 6 nights in Jul 2019

2/10 Terrible

Creamy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Jong won

Disliked: Cleanliness, property conditions & facilities
관리소홀한 숙소
숙소는 교통이 편리하고 시설 전반 잘 갖춰졌으나 관리상태가 그다지 좋지 않았음 앉자마자 부서지며 팔꿈치등 찰과상을 남긴 식탁의자 냉장고의 손잡이 부분의 찰랑찰랑한 물 싱크대의 청결상태등 부실한 관리로 상당히 기분 상했음 1시간 이상 지나서야 구급상자를 들고 나타난점도 그렇고
Stayed 2 nights in Jul 2019
Response from Willow House Manager. on 27 Jul 2019
안녕하세요 고객님, 우선 불편을 드려 대단히 죄송합니다. 의자는 저희가 안전한지 체크를 주기적으로 실시하는데, 한쪽으로 힘이 심하게 쏠리게 될 경우 부서지는 경우가 발생할 수 있습니다. 신속한 대응을 바로 못해드려 죄송스럽게 생각하고, 더욱 질 좋은 서비스를 제공하도록 노력하겠습니다. 감사합니다.

6/10 Okay

Verified traveller

立地はとてもよく便利でした！夜遅くまで遊んでも問題なかったです！ ただやはり水回りや、ほこりは目立ちました。
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

6/10 Okay

maria

Liked: Cleanliness
地點好，但有點嘈 浴室沒有地方放衣服 應加些掛鈎
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旅行前日にオーナーさんからLINEが届きホテルの部屋番・キー暗証番号を教えて頂けます。また、ホテルまでの案内経路を写真付きでLINE頂けたので迷わず到着しました^ ^！ 弘大入口駅９番出口からすぐのホテルで、駅からエレベーターでホテルの部屋まで上がれるのがとても便利！金浦空港から空港鉄道で14分で到着します！ フロントがないため、事前に教えて頂いた部屋へ直接行きます。１時間早くチェックインできました^ ^ トリプルルームでダブルベッドが３つありましたがスーツケースを３つ広げれるスペースがありました！ ホテルはトイレ風呂がセパレートでキッチンと洗濯機は無料で利用できるので便利でした！ 高層階からのシティービューで弘大を見渡せてお店や路上ライブの状況を確認するのに良かったです^ ^ １階にはコンビニが２店舗、薬局、飲食店２店舗が入っており大変便利です！ タオル(大・小)は６枚ほど置いてあります。 シャンプー等もお風呂に置いてあります。 ※歯ブラシは置いていません 困った事は、宿泊中(３泊４日)ルームクリーニングがなく、深夜にブレーカーが3回落ち大変困りました。。オーナーにLINEするとスタッフの方がすぐ来てくださり迅速な対応をして頂けました。 立地などが大変良かったので弘大に泊まる時は検討したいです^ ^
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ものが揃っていて、部屋もきれいです。 ホテルの布団のシーツを毎日変えるようにしてほしい！
Stayed 2 nights in Mar 2019

10/10 Excellent

EASONCHAN, Tszwanshan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
我們第一次到韓國旅行。很高興能找到這個地方住宿。我們由 19/3 - 22/3 首先地方非常方便 超近車站。 第二 ，地方超，超超級大 ，超大個window 第三， 一直在網上見到別人說11:00p.m 會無熱水，但這應該是已經改善了 ，因為我試過 11:00還是很舒服地洗白白 。 最後就是，他們的服務超級一流，他們會加我們入郡組，有什麼疑問都可以跟他們聯繫 ，還是用中文呢！ 而且他們還幫我們叫外賣，非常親切！ 真實報告 ^^
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Sara, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and Spacious room. Nice owner.
Stayed 2 nights in Feb 2019
Response from Chester on 5 Mar 2019
Thank you for your great review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
唯一缺點是晚上10點後無熱水沖涼
Stayed 3 nights in Feb 2019
Response from Chester on 5 Mar 2019
我们找到了热水问题的解决方案。 没有热水问题了。

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Ram

Travelled with group
Liked: Cleanliness, staff & service
My friends and I stayed in Willow House for 3nights in January, the apartment was clean, and it’s nice to provide heaters for the guest under the freezing cool weather. However, we had a nightmare in the bathing time. We had experienced the disatrous shower time- Bathing without hot/warm water. I contacted the host, and she suggested us to go back to apartment before 11pm since the boiling system was controlled by the building management. It was cruel to shower with cold water in -12’C.
Stayed 3 nights in Jan 2019
Response from Chester on 3 Feb 2019
I'm sorry for your experience. We keep upgrading our service and we perfectly solve the hot water issue. We would like to give you a better experience next time.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
結果満足。また、利用したい。
拉致が、抜群に良い。 部屋が広く、ベッド間隔も広め。 シャワーとトイレが別。 キッチン 洗濯機 物干がある。 良い点ばかり。 フロントがない点は、チェックイン、チェックアウトの手続きが不要なので、楽ではあるが、荷物を預けるところがないということ。 駅からの直通で行けるエレベーターの所に 荷物保管場所があるので、それを利用したり、弘大トラベルセンター、空港間の荷物配達を利用するのも良いかと思います。
Stayed 2 nights in Jan 2019
Response from Chester on 3 Feb 2019
Thank you for your great review! We would like to give you a better experience next time.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Chester on 26 Dec 2018
Thanks!

10/10 Excellent

YA MEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience.
Stayed 3 nights in Nov 2018
Response from Chester on 29 Nov 2018
Thank you for sharing your experience. We hope to see you again.

8/10 Good

Chi Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Chester on 10 Nov 2018
Thank you for your great comment! We hope to see you again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most convenient room in Hongdae!
Love this flat so much!! Very convenient to everywhere, just few walks from exit no.9. the view is good, everything is very good!
Stayed 3 nights in Nov 2018
Response from Chester on 14 Nov 2018
Thank you for your great comment! We hope to see you again :)

8/10 Good

c, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超方便~屋大,張床好舒服!!!
下次去一定再入住!!!地點好方便!!!食買玩都近!!!屋大,張床好舒服!!! day tour行2mins到starbucks,1 mins到mtr
Stayed 3 nights in Sep 2018
Response from Chester on 3 Oct 2018
Thank you for your great comment! We hope to see you again :)

10/10 Excellent

napo, 東京都港区

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅直結！！
ホンデ入口駅の地下に直結しているため、雨の日でも荷物が濡れずに電車に乗ることができました。基本的な物は十分揃っていますし、コンセントプラグの数も多いです！また、持ち歩きのWi-Fiも無料で貸してくれます。ただ、扇風機などの涼しくする機械は何台かあるのですがら、冷房はありません。あとはティッシュがないことくらいです。
Stayed 2 nights in Aug 2018
Response from Chester on 13 Sept 2018
Thank you for your visit, it was our pleasure. We would like to meet you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Chester on 2 Sept 2018
Thank you for your great comments!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便，一落樓下已經可以shopping！管理房間的人員也很好我們有什麼問題都會想盡辦法幫我解决。房間好開陽，陽光很充裕。總括都好滿意。
Stayed 5 nights in Aug 2018
Response from Chester on 24 Aug 2018
謝謝您的評論，能為您們提供滿意的住宿服務我們也感到很榮幸。希望下一次到韓國遊玩時我們也能為您提供滿意的服務。期待您再次入住Willow House. Thank you for your comment. We also felt proud of giving quality service. We hope to serve you again on your next trip to Korea. We look forward to you staying at Willow house again. Willow House

8/10 Good

rico☆, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅から直結！立地最高の広々マンション
8月のお盆に3泊しました。 渡韓は5回目ですが、初めてホテル以外の宿泊です。 マンションの一室をお借りする感じです。 ドラマみたいに電子キーになってます。 チェックイン当日に部屋番号と暗証番号を教えてくれます。 お部屋は広々としたワンルームでインテリアはIKEAで統一されててオシャレです。 家族３人でトリプルのお部屋でした。 ベッドもクィーンサイズなので快適でキッチン、冷蔵庫洗濯機もあるのでお洗濯も出来ます。 トイレも紙が流せます。一つだけ気になったのはエアコンが空気清浄機の様な床置きのタイプで部屋全体を冷やすのが難しく、常に27.8度くらいで少々暑かったです。 季節が違えば問題ないかも知れません。 日本にいる時から質問などは基本的にはLINEでやり取り出来ますので安心でしたが、英語でのやり取りになります。 しかしGoogleアプリで日⇄英に変換し、翻訳またはコピペすれば問題なしでした。 また、チェックアウト後のスーツケースの預かりもマンションのB2にあるセンターで宿泊者は無料で預かってもらえて助かりました。 トータル的に立地も最高ですしまた次回も利用したいと思います。
Stayed 3 nights in Aug 2018
Response from Chester on 2 Sept 2018
Thank you for your great comments! The air-conditioner working very well, our manager will assist you to set it up correctly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near railway, near everything
Near railway, near shopping center, near famous restaurants
Stayed 5 nights in Aug 2018
Response from Chester on 16 Aug 2018
Thank you for your great comments. We look forward to seeing you again.

8/10 Good

Janus, Honhkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
鐵路上蓋住宿
超方便，弘大站直達，有電梯直上樓層不用搬行李上樓梯。 房間空間足夠，有大大的窗光線充足開揚。 可能房間較大，冷氣略嫌不夠冷，要開較長時間房間才較涼快
Stayed 2 nights in Aug 2018
Response from Chester on 16 Aug 2018
Thank you for your great comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通非常非常方便，從機場坐機場快線到弘大出口，地鐵裡可以直接走到大樓的電梯，沒有需要爬很多樓梯。下樓就是弘大商圈，很方便。房間舒適、乾淨。相當滿意的住宿經驗。
Response from Chester on 28 Apr 2018
Thank you for reservation, and review.

10/10 Excellent

Chung Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The place is very convenient, as it was located next to the underground. The room is big enough for 3 - 4 person. Love the little kitchen.
Response from Chester on 1 Mar 2018
Thank you for using Willow house. We are delighted that the comforts of our rooms have helped you on your comfortable journey. We look forward to seeing you again next time. Thank you!