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Reviews of Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City

5 out of 5
Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Seven Lucky Casino, clean hotel, very nice shower and staff.
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to a Mall.
Stayed 2 nights in Apr 2024
Response from Eva, Guest Experience Manager on 12 Apr 2024
Dear Samantha,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Fook Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is connected to Ibis which has a 24hrs convenience store (Nice to C U). Via this store, you can purchase / top-up Wow Pass #(for foreigners) or Namane Card. It is also connected to Yongsan Station and a Mall. So, topping up Transport pass (T-pass) is also easy. Note #: Wow Pass holds 2 functions. 1. It allows you to store money to be used almost everywhere within Korea without carrying cash around. 2) It can be used as T-pass. However, you will need to top up T-pass before using.
Stayed 7 nights in Mar 2024
Response from Eva, Guest Experience Manager on 4 Apr 2024
Dear. Fook Lee,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest!

10/10 Excellent

Hyunil, Victoria

Stayed 1 night in Feb 2024
Response from Eva, Guest Experience Manager on 4 Apr 2024
Hyunil고객님께,우리 호텔에 대한 좋은 리뷰에 감사드립니다! 즐거운 시간을 보내셨다니 기쁘게 생각하며, 곧 다시 만나기를 바라겠습니다. 감사합니다.

2/10 Terrible

Denny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from -Cecile, Guest Experience Manager on 27 Feb 2024
Dear Denny,Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Il Kyung

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Cecile, Guest Experience Manager on 12 Jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 Good

Jongmin

Stayed 5 nights in Dec 2023
Response from Cecile, Guest Experience Manager on 12 Jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 Okay

Alyssa

Travelled with partner
Liked: Staff & service
Location is great and convenient. The hotel could be more clean though and wasn’t really cleaned thoroughly daily.
Stayed 6 nights in Dec 2023
Response from -Cecile, Guest Experience Manager on 31 Dec 2023
Dear Alyssa, Thank you for your feedback. We appreciate your positive comments about the location and convenience. We apologize for any cleanliness issues and will address them to ensure a more thorough daily cleaning. Your input is valuable to us.

10/10 Excellent

Haruhiko

Stayed 3 nights in Dec 2023
Response from -Cecile, Guest Experience Manager on 29 Dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, room comfort
Overpriced for what you get
I was expecting a bigger room nicer furniture very average for price paid far from everything wouldn’t stay here again
Stayed 3 nights in Dec 2023
Response from -Cecile, Guest Experience Manager on 12 Dec 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team.

6/10 Okay

Shinard

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
The property was ok but I was a little disturbed that they want to charge me for extra sheets. It made no since.
Stayed 1 night in Nov 2023
Response from Cecile, Guest Experience Manager on 25 Nov 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.

10/10 Excellent

Engel glendy

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from -Cecile, Guest Experience Manager on 23 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Il Kyung

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Very convenient and clean
Stayed 18 nights in Oct 2023
Response from -Cecile, Guest Experience Manager on 18 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seoul hotel
Great location for metro. Not much in terms of local dining.
Stayed 5 nights in Nov 2023
Response from -Cecile, Guest Experience Manager on 18 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Youngju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
지난 3월 태교여행으로 나트랑을 결정했고, 여행을 준비하게 되었습니다. 풀빌라가 꼭 있는 리조트가 이번 여행 호텔 선정에 제일 중요한 조건이었기 때문에, 아남을 선택하게 되었습니다. 일다 제가 묶었던 방은 풀빌라였는데 너무 프라이빗하고 테라스를 통해 나가면 바로 바다와 공용풀 접근성이 좋아서 제대로 힐링을 할 수 있었습니다. 태교여행 가시는 분들 진짜 강추! 그리고, 예약에 조금 문제가 있었는데 호텔 직원 Ann님이 친절하게 응대해주셔서 너무 편안한 여행이 되었어요! Thanks for the warm welcome and providing the best service Ann! 꼭 아이와 또 가고싶은 숙소에요!
Response from Cecile 드림, Guest Experience Manager on 22 Oct 2023
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고견에 다시 한 번 감사드리며 고객님의 가정에 건강과 행복이 가득하기를 기원합니다.감사합니다

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a memorable experience staying at Novotel Suites. Our room was clean and spacious with a beautiful view of the Han river. Special thanks to Sophie from GRO and Yejin from concierge for helping me a little surprise for my wife’s birthday.
Stayed 3 nights in Sep 2023
Response from –Cecile, Guest Experience Manager on 13 Oct 2023
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Soh Hoon, Singapore

Travelled with family
Upon check out. Staff insisted we used mouthwash and ate chips without even checking room. Must pay. We rejected and insisted they get housekeeping to check. After 10 minutes says no need to pay. Mistake on their part.
Stayed 2 nights in Sep 2023
Response from -Cecile, Guest Experience Manager on 17 Sept 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.

10/10 Excellent

Brad Woongsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from -Cecile, Guest Experience Manager on 13 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

TUFANO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from -Cecile, Guest Experience Manager on 6 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Jiyoen

Stayed 1 night in Aug 2023
Response from -Cecile, Guest Experience Manager on 6 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Il Kyung

Travelled with family, Business traveller
Liked: Amenities
Good location and comfortable.
Stayed 4 nights in Aug 2023
Response from -Cecile, Guest Experience Manager on 6 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, staff was very nice. Only glitch was once w/housekeeping, everything was rectified. Got to room and there was garbage left under sink from previous guests. Room service was good. Had excellent service from Sccot Lee (yes, correct spelling) concierge. Always very helpful! Thank you! Walking to mall/transport was nice/easy. Washer/dryer was GREAT to have in room. Hardly packed any clothes. 😊 left more room for shopping!
Response from –Sophie, Guest Experience Manager on 15 Aug 2023
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

JUMANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jul 2023
Response from -Cecile, Guest Experience Manager on 26 Jul 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 Good

Jong Kun, Cliffside Park

Liked: Staff & service
Stayed 5 nights in Jun 2023
Response from -Cecile, Guest Experience Manager on 12 Jul 2023
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고견에 다시 한 번 감사드리며 고객님의 가정에 건강과 행복이 가득하기를 기원합니다.감사합니다

10/10 Excellent

Il Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Jun 2023
Response from -Cecile, Guest Experience Manager on 5 Jul 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 Okay

Joseph, Pearl City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff customer service needs work. For the amount of money we paid for this hotel compare to other you would think service would be spotless. It started when the front desk lady in a looking down manner informed us check in is at 1500. But when I asked another staff, for those with reservations they can check you in a few minutes earlier. Room service, it took almost 4 hours for our food to finally arrived as they initially delivered it to another room… and they even had the gall to ask if they need to remake our order in which we said yes. Bar service also needs work, a few times we ordered things and not received them… and we were in the bar every night. House keeping also ignored request for items. For our entire stay no room service was requested, we only asked for replacement coffee or towels… yet a few time they ignored our request/did not drop them off. Not really sure if it’s language barrier or what, but my previous stay in other hotels in S. Korea never had this much issue. My recommendation is for them to work on their customers service process as it needs work badly.
Stayed 4 nights in May 2023
Response from -Cecile, Guest Experience Manager on 5 Jul 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.

10/10 Excellent

Mary Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly excellent hotel and staff are above and beyond in every way.. Guest services and calls for help with any issues are addressed immediately. Furniture in living room should be better quality, but views from LR and BR are quite spectacular.
Stayed 6 nights in Apr 2023

10/10 Excellent

Il Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient.
Stayed 1 night in Apr 2023

10/10 Excellent

Il Kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean
Stayed 1 night in Apr 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! We loved the view from our room on the 29th floor. Our room was fantastic - washer & dryer and kitchenette. My daughter and I felt safe and well taken care of. The staff was very helpful and friendly. We also loved that there was a convenience store on site.
Stayed 5 nights in Apr 2023

10/10 Excellent

BOON KAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Junior Suite was affordable, and provided a spacious and luxury living area. The bed size was bigger than King, the guest services were prompt and friendly. Overall, this hotel was a treat!
Stayed 4 nights in Apr 2023

8/10 Good

Christine

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, loved by the locals, friendly staff
Next to I-Shop shopping mall with great shopping options and dining choices. Next to the yongsan train station. Although we didn't take any train rides in Seoul, but the location is accessible for all types of travellers. Major tourist attractions are within 2-3km radius. Friendly staff! Just make sure when you book your taxi choose the right Novotel! Cuz we ended up at Novotel Gangnam on the first day. The only bad experience was that we checked in on 1st jan which is local long public holiday period, the hotel was overwhelmed by check ins and outs. Waited for about 1hr but our check out was very fast as it was already over the local public holiday period.
Stayed 3 nights in Dec 2022

10/10 Excellent

Sarang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Awesome location, nice service and great amenities! The first room i got was not clean so I asked the front desk to change the room and it took some time to get it changed. That was the only thing to point out and other than that everything was great. Staffs are nice and the night view was amazing!
Stayed 11 nights in Nov 2022

8/10 Good

Sung

Travelled with family
Liked: Amenities, property conditions & facilities
God location.

8/10 Good

Tin Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good

10/10 Excellent

JAEYOUNG

Stayed 1 night in Nov 2022
Response from -Cecile, Guest Experience Manager on 18 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 Good

woo k

Stayed 1 night in Nov 2022

8/10 Good

Cho

Stayed 2 nights in Nov 2022

10/10 Excellent

JIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD

8/10 Good

Kumju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Yeji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Great location, great amenities. Definitely will be coming back.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sarah

Stayed 3 nights in Sep 2022

10/10 Excellent

seoho

Stayed 3 nights in Aug 2022

10/10 Excellent

Seoho

Stayed 5 nights in Aug 2022

8/10 Good

Samuel

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 4 nights in Jul 2022

10/10 Excellent

Judy Wing Sze

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient close to shopping mall and public transportation
Stayed 4 nights in Jul 2022

2/10 Terrible

Chi Nae

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk never pick up the phone.
Stayed 4 nights in Jul 2022

10/10 Excellent

Wonhee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022