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Reviews of Hotel Senne

3 out of 5
Hotel Senne
533 Nonhyeon-ro, Gangnam-gu, Seoul

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 4 out of 34 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jaeheon

Disliked: Cleanliness, amenities
Not clean
Stayed 1 night in Apr 2023

2/10 Terrible

Stephen, Old Tappan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent traveler and I have stayed in all kinds of hotels in many parts of the world. This is one of the worst hotels I've ever experienced. Generally hotels in Seoul are nice, clean and cost effective, but NOT this one. Avoid it at all cost, though their competitive price and heavily photoshopped pictures may look tempting. * Water pressure is not bad, but sometimes hot water would run out in the middle of a shower. * The building must have been OK (not great for sure) when it was first built, but it was NOT well maintained. * Towels are so worn out, I had to procure my own hand towel during my stay. I even left hefty tips to have nice bath towels, but I didn't get any. Some towels are not even worthy of wiping floors with. I gave up on getting decent bath towel, and used hand towels after shower. * Sewer smell kept creeping up into the room. So did cigarette smell from other rooms. Completely disgusting. * I could hear lots of noise from other rooms. Street noise level was high, as windows were not well insulated. * Bed sheets were horrible on some days. Many times, it was so rough and worn out, I asked the staff to change the bed sheet in the middle of the night. When the staff brought a new one, it had many holes on it. He brought another one, and when he opened it up, there was a big hair ball in it. Unbelievable. * Outside line is turned off on the telephone. * They turned off room temperature control. Either too cold or too hot.
Stayed 18 nights in Feb 2023
Response from Jun on 22 Feb 2023
We are terribly sorry for your unpleasant experience with our hotel. We will reflect your valued opinion on our operation.

6/10 Okay

GWANG YEONG

Liked: Cleanliness, staff & service
Neighbor rooms noise
Stayed 3 nights in Apr 2022

8/10 Good

Christina, Yelm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall amazing stay!
Stayed 1 night in May 2021
Response from Front on 5 Jul 2021
Thank you. I look forward to your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Couple stay
The bathtub needs more cleaning. The temperature was confusing to use. Front desk was fast and efficient. The room was clean overall and the bed was comfortable. Decent view and window is small but not bad
Stayed 1 night in Nov 2019
Response from Jun Kang on 3 Dec 2019
Thanks for your input. We will try to improve our services based on your feedbacks.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I recommend this hotel for city getaway or business trip in Gangnam area. Great location with walk-in distance bus station, lots of restaurants and cafes, stores, etc. If you bring a vehicle, you will need to do machine parking because there is no parking space. The room I got was non-smoking, but I could smell smoking, so I request room change. All in all, it was a good stay considering the reasonable price and staff and maid service, and location.
Stayed 5 nights in Oct 2019
Response from Jun Kang on 21 Nov 2019
Thank you for choosing our Hotel Senne. We are glad to hear that you enjoyed your pleasant stay during the visit. We will do our best for providing a pleasant experience for our guests. THanks

10/10 Excellent

Avelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staffs.
Friendly and helpful staffs. Because we have meeting to attend, the hotel staffs was very kind to allow us to check in early and late check out without extra charges. They even help us to call for taxi. The rooms are clean, beds are comfortable, separate toilet with high technology bidet and shower area with bath tub.
Stayed 3 nights in Mar 2019
Response from Hyung Jun Kang on 20 Mar 2019
Thank You for choosing hotel senne. We are very glad to hear that you enjoyed your stay at our hotel. We, Hotel Senne, try our best to suit your needs, Please revisit us upon your next visit in Seoul. Thanks.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 호텔세느 김은경 on 9 Nov 2018
고객님 저희 호텔세느를 이용해 주셔서 감사드립니다^^ 항상 쾌적한 환경을 만들도록 노력하겠습니다. 또 이용 부탁드리겠습니다^^

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel next to Gangnam area
An absolutely fantastic hotel even at the last minute price. Clean room, everything worked fine and check-in was pretty hassle free. If I ever came back to Seoul I would absolutely stay here again.
Stayed 1 night in May 2018
Response from Hotel Senne on 30 Oct 2018
We are very happy to hear that you enjoyed your stay in our hotel. We hope to see you soon at our hotel again. Thanks.

10/10 Excellent

영배

Liked: Cleanliness, staff & service, property conditions & facilities
숙박비도 저렴하고 조용하며 도보로 이동이 가능해서 너무 만족합니다.
Stayed 1 night in Aug 2023

2/10 Terrible

KANAE

Travelled with partner
Disliked: Cleanliness, staff & service
部屋にお財布を忘れてしまったのですが、その際のメイキングでお金を盗まれました... もちろん忘れていってしまったわたしが悪いですが、その後のフロントでの対応も悪く、非常に悲しい旅になりました。 貴重品BOXも無かったです。 もう二度と行きません...
Stayed 4 nights in Jun 2023
Response from Jun on 22 Jun 2023
KANAEさんまず、当ホテルで不愉快な経験を経験したことについて、遅くとも心からお詫び申し上げます。もっと私たちのスタッフが応対を上手にしなければならなかったが、そうではなかったようです。もし失われた財布に特徴でもありますよね？ まず、当方でもう一度探してみましょう。もう一度心からお詫び申し上げます

8/10 Good

Yoonbi

Stayed 1 night in Jan 2023

10/10 Excellent

SUNYOUNG

Stayed 1 night in Apr 2022

6/10 Okay

SUNYOUNG

Stayed 1 night in Mar 2022
Response from Front on 23 Apr 2022
이용해주셔서 감사합니다.

10/10 Excellent

SUNYOUNG

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

NAMHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았습니다
Stayed 1 night in Jul 2021
Response from 호텔 세느 프론트 on 5 Jul 2021
소중한 후기 감사합니다. ^^

10/10 Excellent

HEUNGGU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Ji young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Kyumun

Disliked: Staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

SANGSOO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿굿굿
깔끔하고 좋앗습니다. 삶은계란 컵라면 공짜 다음에도 갈예정입니다.
Stayed 1 night in Nov 2020
Response from 호텔 세느 프론트 on 5 Nov 2020
이용해주셔서 감사합니다. ^^

10/10 Excellent

heo, NY

Liked: Staff & service, amenities, property conditions & facilities
쇼파 밑에 언제있었는지 모르는 담배가 나왔습니다.이외에 나머지 서비스나 위치가 너무 좋았습니다.
Stayed 1 night in Dec 2019
Response from 강 형준 on 3 Feb 2020
안녕하세요 고객님 불편을 끼쳐 드린점 송구 스럽게 생각 합니다. 앞으로 더욱더 객실 환경에 신경 쓰도록 하겠습니다,

4/10 Poor

jisu

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 호텔세느 on 3 Dec 2019
고객님 만족을 드리지 못한 점 죄송합니다. 좀 더 노력해서 고객님이 만족하실 수 있는 호텔세느가 되겠습니다.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
干净，简单，清爽，房间人小适中
Stayed 4 nights in Oct 2019
Response from 이영 on 7 Nov 2019
感谢您的好评！ 欢迎下次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from front on 29 Nov 2019
소중한 후기 감사합니다.

8/10 Good

Jae Win

Liked: Cleanliness, property conditions & facilities
아래 층은 바로 옆에 도로가 지나고 있어 차량 소음이 조금 거슬립니다.
Stayed 1 night in Oct 2019
Response from 호텔세느 on 24 Oct 2019
고객님 저희 호텔세느를 이용해 주셔서 감사드립니다. 도로변에 면해서있어 이용편이성은 있으나 차량소음으로 불편을 끼쳐드려서 죄송합니다. 친절과 청결 등 더 나은 서비스로 보답하겠습니다!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
자주 이용하는곳이고 직원들도 정말 친절한데, 이번에 묵었을때는 욕조청소가 제대로 안되어 있어서 긴머리카락등이 있더군요. 그점이 아쉬웠습니다. 그외에는 대만족입니다.
Stayed 1 night in Sep 2019
Response from 강형준 on 2 Oct 2019
고객님 불편을 끼쳐 드려서 죄송 합니다. 앞으로 좀더 쾌적한 환경에서 모실 수 있도록 최선을 다하겠습니다

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from 호텔세느 프론트 on 3 Oct 2019
고객님 먼저 이용해 주셔서 감사드립니다. 그리고 욕조청소 미흡한 부분에 대해서는 대단히 죄송합니다. 다시 한 번 저희 청소팀에 내용 공유하고 다시는 그런 일이 없도록 노력하겠습니다. 항상 청결과 친절로 만족하실 수 있는 호텔세느가 되겠습니다. 또 이용 부탁드리겠습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間非常舒適
酒店最近驛三站6號出口，如有行李，建議行有升降機的4號出口。酒店房間寬敞，燈光充足，花洒水壓夠，暖氣温度適中，床舖亦舒適。惟美中不足之處是附近餐廳不多，要行到接近江南站才有更多選擇。
Stayed 2 nights in Apr 2019
Response from 김은경 on 10 Jun 2019
谢谢您使用我们酒店。 虽然周边有很多餐厅,但是江南站周边更加繁华,所以选择餐厅一定很有意思。 与江南站5分钟车程,使用方便。 如果有机会的话,请再利用一下。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from hotelsenne on 5 Jan 2019
Thank you for using our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았습니다
역에서 조금 걸어야하는 것 빼고는 좋았어요!
Stayed 1 night in Nov 2018
Response from 호텔 세느 운영팀 on 15 Nov 2018
고객님 이용해주셔서 감사드립니다^^ 역삼역과 언주역에서 도보 5분 정도 걸리십니다. 최상의 룸 컨디션을 만들기 위해 항상 노력하는 호텔세느가 되겠습니다. 또 이용 부탁드리겠습니다^^

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションは少し駅から歩くので大変でした。部屋はとても綺麗で、窓の近くのライトがおしゃれで可愛かったです。
Stayed 3 nights in Oct 2018
Response from 金銀京 on 1 Nov 2018
お客様、ご利用いただき真にありがとうございます。常に快適な環境で寛ぐことができるよう頑張りますので、またのご利用お願いします＾＾

6/10 Okay

Youngjun

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique motel.
Clean but it is boutique motel. Not the hotel that I expect.
Stayed 1 night in Oct 2018
Response from 호텔 세느 운영팀 on 17 Oct 2018
Thanks for visiting our hotel senne. We regret that we could not meet your expectation . We will try our best to suit our customers needs. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
방음이 안되는것빼고는 좋았습니다
Stayed 1 night in Oct 2018
Response from 호텔 세느 운영팀 on 8 Oct 2018
안녕하세요 고객님. 소음문제로 불편을 끼쳐 드린 점 죄송스럽게 생각합니다. 저희 호텔 세느는 앞으로도 고객님들께서 쾌적한 환경에서 투숙하실 수 있도록 최선을 다하도록 하겠습니다. 지적해 주신 부분은 저희도 보완하도록 노력 하겠습니다. 감사 합니다.