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Reviews of Marriott Vacation Club®, San Francisco

3 out of 5
Marriott Vacation Club®, San Francisco
2620 Jones St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 593 reviews" "
Rating 8 - Good. 104 out of 593 reviews" "
Rating 6 - Okay. 21 out of 593 reviews" "
Rating 4 - Poor. 11 out of 593 reviews" "
Rating 2 - Terrible. 12 out of 593 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you so much for providing us with your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again if your travels bring you back to San Francisco.

10/10 Excellent

kathy, North Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
What’s the only thing I didn’t like was $75 parking fee I didn’t realize that before I booked but it was a nice hotel and very clean
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for your feedback and our apologies for any inconvenience experienced during your stay with us. We hope to see you again if your travels bring you back to San Francisco.

10/10 Excellent

Tawni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and saftey is the best
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for your feedback. We are glad to hear you enjoyed your stay with us. We look forward to seeing you again if your travels bring you back to the area.

10/10 Excellent

Hatice

Stayed 1 night in Apr 2024
Response from Hotel Management on 3 May 2024
Thank you for providing us with your valuable feedback. We are happy to hear your stay with us was pleasant. We look forward to welcoming you back if your travels bring you back to the area.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in fisherman wharf district so lots of eateries and shops nearby
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thank you for staying with us and providing us with your feedback. We look forward to seeing you again if your travels bring you back to the area.

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again if your travels bring you back to the area.

8/10 Good

SAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is convenient and parking is good, while we sleep we can hear the sound from outside
Stayed 1 night in Apr 2024
Response from Marriott San Francisco Pulse on 8 Apr 2024
Thank you for providing us with your feedback. We apologize for any inconvenience you might have experienced during your stay with us. We thank you for staying with us and hope we get to serve you again if your travels bring you back to the area.

8/10 Good

Janil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location to get to and from Fisherman’s Warf and other attractions. Staff were great, clean and tidy property. I felt very safe going and coming, walking around in a the area with my young son. The hotel really lacks a restaurant/breakfast option on site, though. Major downside.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
Thank you for providing us with your feedback. We apologize for any inconvenience you might have experienced during your stay with us. We thank you for staying with us and hope we get to serve you again if your travels bring you back to the area.

10/10 Excellent

lucila, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and safe
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback. We appreciate you staying with us!

6/10 Okay

Christina, alta loma

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I’m not sure if it was the carpet but, the room smelled like dirty socks.
Stayed 1 night in Mar 2024
Response from Marriott San Francisco Pulse on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent property with very good staff.
Stayed 1 night in Mar 2024
Response from Hotel Managment on 21 Mar 2024
Thank you for your feedback. We appreciate you staying with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Managment on 21 Mar 2024
Thank you for your feedback. We appreciate you staying with us!

8/10 Good

Desiree, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing that sucked was no restaurant in facility and patio closed at 9 pm
Stayed 1 night in Mar 2024
Response from Hotel Managment on 21 Mar 2024
Thank you for your feedback. We appreciate you staying with us!

2/10 Terrible

Traci

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Management on 25 Mar 2024
Thank you for staying with us. We are sorry to hear that your stay did not meet your expectations. We are grateful for your feedback as it is an opportunity to improve and grow. We appreciate you staying with us!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe
Stayed 3 nights in Mar 2024
Response from Marriott San Francisco Pulse on 12 Mar 2024
Thank you for your feedback , we appreciate you staying with us!

10/10 Excellent

Kandice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and a lovely hotel. Everyone we interacted with at the hotel was super friendly and helpful. The area around the hotel was clean and quiet compared to the hustle-bustle you expect from other areas in the city. Would stay again!
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for your feedback. We appreciate you staying with us!

10/10 Excellent

kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to walk to wharf, seemed safe
Stayed 1 night in Feb 2024
Response from Marriott San Francisco Pulse on 2 Mar 2024
Thank you for your feedback , we appreciate you staying with us!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, friendly staff.
Stayed 5 nights in Feb 2024
Response from Marriott San Francisco Pulse on 2 Mar 2024
Thank you for your feedback , we appreciate you staying with us!

10/10 Excellent

Kyle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly staff. Would stay again!
Stayed 1 night in Feb 2024
Response from Marriott San Francisco Pulse on 2 Mar 2024
Thank you for your feedback , we appreciate you staying with us!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Marriott San Francisco Pulse on 19 Feb 2024
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good coffe, excelent & attentive people
Stayed 4 nights in Feb 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 3 nights in Jan 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was very big and the hotel was veey cleab. Loved it.
Stayed 3 nights in Dec 2023
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Elise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Incredible staff
Stayed 3 nights in Jan 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

MENGMENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Really enjoyed staying at this hotel. Location was great with easy access to public transport. Loved the interior decoration of the room which was related to the wharf theme. Staff was friendly and responsive. Starbucks coffee was free during the stay. Clean and tidy.
Stayed 3 nights in Jan 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

2/10 Terrible

Justyna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT USE THE VALET PARKING provided by Propark Valet services. The valet damaged several areas of my vehicle and they denied my claim for repairs using a falsified damage report as their justification. The falsified damage report Propark used to deny my claim was never shown to me, was never prepared in my presence, and was never authorized nor signed off by me while using their valet services. Additionally, the falsified damages report they created to deny my claim had additional damages included that did not exist on my car. I provided all of these details along with pictures to Propark and they still denied my claim and did not car whatsoever when I told them I would be filing a lawsuit. This Hotel forces it’s guest to use the valet services because you cannot park the vehicle yourself and there is very limited off-site parking available in the area and due to the increase in vehicle break-ins in San Francisco this all creates a very difficult and problematic situation for parking. The Hotel itself was also an issue because our rooms had very strong cigarette odors, the heating/cooling system was outdated and would blow out dirty air, and the Hotel had no solutions to resolve these issues when brought to their attention. Do your research before staying at this Hotel and do not under any circumstances park your car using the valet services.
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place completely worthy
Stayed 1 night in Jan 2024
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Marta, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! The beds were very comfortable, the staff are some of the friendliest we have encountered, it is very clean and modern, and close to public transportation. We will definitely be back!
Stayed 2 nights in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

10/10 Excellent

Angieli

Stayed 1 night in Jan 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Lana

Stayed 1 night in Jan 2024
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy stay as it was a busy Hotel but the beds were comfy and the room was a good size.
Stayed 3 nights in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to welcome you back.

10/10 Excellent

ANDRE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Safe. Walkable to everywhere to visit.
Stayed 3 nights in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

4/10 Poor

Guohua

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We stayed here for three nights, the hotel was clean and the staff was very nice. But there is a garbage dump outside the window, and we are woken up by loud noises around four in the morning every day. So we couldn't rest at all from four to seven o'clock every morning. In addition, there is no microwave in the room. If you need to use it, you need to go to the front desk, which is very inconvenient.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marriott San Francisco Pulse on 12 Feb 2024
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it matches the area, but that isn't saying much.
I was actually rather disappointed with this hotel and the courtyard around the street. in fact it think it is every hotel in the area from what i looked after i pondered it for a while. The big draw to staying in this area is distance from the pier, that is it. The parking cost is a total scam, but so is parking everywhere there, so it is appropriately scamming. I wish they just took care of their guests vs scamming along with them. beds were the same good quality beds we know from marriott, but found myself longing for a standard run of the mill marriott hotel vs a resort hotel that had nothing resorty about it.
Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us! we appreciate your feedback & hope to see you again.

2/10 Terrible

brenda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They refuse to work with you if you need to make changes to your reservations if you book through a third party. Yet they only book online. My family and I had COVID and they still refused to work with me on changing my reservation or refunding my money.
Stayed 2 nights in Dec 2023
Response from Marriott San Francisco Pulse on 19 Feb 2024
Thank you for your feedback, unfortunately we are unable to make any changes at the property level for bookings made on third parties. We apologize, as it is based on the third party's policies.

10/10 Excellent

Meekness

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Marriott San Francisco Pulse on 20 Jan 2024
Thank you for staying with us , we appreciate your feedback!

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully re-done property with excellent customer service - everyone was so friendly!
Stayed 1 night in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and excellent service
Great location, friendly staff, housekeeping was exceptional. Access to free laundry facilities was greatly appreciated on our 3 week road trip. Would definitely stay again.
Stayed 4 nights in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Frederick, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in perfect location.
Beautiful hotel. Immaculately clean. Lots of little extras like flavoured water in the lobby, complimentary coffee etc. Fabulous location opposite two really good breakfast venues. Room was very big and comfortable with every need catered for. Loved our stay and we will be back.
Stayed 4 nights in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

J.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.

10/10 Excellent

R J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly excellent hotel
Really excellent stay thank you, your staff where helpful and friendly. I will recommend you hotel whenever I have the chance too.
Stayed 3 nights in Dec 2023
Response from Marriott San Francisco Pulse on 24 Dec 2023
Thank you for staying with us! We appreciate your feedback & hope to see you again.