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Reviews of Kamana Lakehouse

4.5 out of 5
Kamana Lakehouse
139 Fernhill Road, Queenstown

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 302 reviews" "
Rating 8 - Good. 62 out of 302 reviews" "
Rating 6 - Okay. 13 out of 302 reviews" "
Rating 4 - Poor. 3 out of 302 reviews" "
Rating 2 - Terrible. 4 out of 302 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Raj, san ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property, but not sure for the price.. rooms had a bit of a motel feel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a perfect way to relax if you’re traveling. It is a 3 minute drive to the city centre, which was great for us because we prefer staying somewhere quiet. The views are fantastic - I would highly recommend booking at least a partial lake view. We spent a good deal of time out on our balcony. They also have a good restaurant and hot tub so you don’t really need to leave often unless you want to. Staff are very accommodating and helpful. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Tracey on 23 Apr 2024
Hi Ariana,Thank you for taking the time to leave a review. We're so pleased to read that everything was top-notch for you and that you enjoyed our location and views. We look forward to seeing you again soon.

8/10 Good

thmas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tracey on 23 Apr 2024
Hi Thmas,Thank you for taking the time to rate your stay with us - we hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Tracey on 19 Apr 2024
Hi Jennifer,Thank you for taking the time to leave a review! Very pleased to see full marks. Please come and visit us again soon.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we have stayed in. Very modern yet cozy. Great view of the lake. Restaurant was outstanding with delicious food for breakfast and dinner, wonderful service and beautiful view of the lake. We plan on visiting Queenstown in the future and would definitely stay at this hotel
Stayed 3 nights in Mar 2024
Response from Tracey on 19 Apr 2024
Hi Juan,Wow, what a wonderful review - thank you so much. We are happy to hear that we will be seeing you again soon. Thank you again

10/10 Excellent

Sumer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Tracey on 19 Apr 2024
Thank you Sumer for a full marks review of your stay! Please come and visit us again soon

10/10 Excellent

Chujit

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend and come back
Stayed 1 night in Apr 2024
Response from Tracey on 19 Apr 2024
Thank you Chujit! So pleased to hear you will be visiting us again soon

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the restaurant is stunning. The food in the restaurant is a little pretentious but very nicely presented.
Stayed 1 night in Mar 2024
Response from Tracey on 22 Mar 2024
Hi Helen,Thank you so much for your recent review! We are so pleased to see full marks for your experience with us.We very much appreciate the time you have taken to give us this feedback.We look forward to seeing you next time!

10/10 Excellent

Ying

Stayed 2 nights in Feb 2024
Response from Tracey on 22 Mar 2024
Hi Ying,Thank you so much for a 5 out of 5 review! We are so thrilled to see we hit full marks for your Kamana experience.Thank you again, and we hope to welcome you again in the future!

8/10 Good

Seonag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an amazing view, the restaurant was excellent. Our room was likely the worst in the hotel. It was on the end next to the staff supply area, so it was very noisy early in the morning. The bed was extremely soft which was not great. Offers casting onto the TV. Other than the bed, the room was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lynda

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful view from restaurant. Can walk down hill to town and catch bus back up. Fish and chips right next door. Staff friendly. Alexa there to help you in your room. Nice amenities. Paid more than I usually would, almost worth that much.
Stayed 1 night in Feb 2024

10/10 Excellent

Tanara

Stayed 1 night in Feb 2024
Response from Tracey on 22 Mar 2024
Hi Tanara,Thank you for choosing our hotel for your recent stay in Queenstown - we are very appreciative of your support and are equally grateful of the time you have taken to review your stay with us.We hope to see you again soon.Thank you again!

10/10 Excellent

Po Mei

Stayed 2 nights in Jan 2024

8/10 Good

FRANSISCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and only a short drive to town centre. Staffs were friendly and helpful. Room was slightly smaller than the photo. We booked the Twin Room (looking at the car park). We were given the ground floor & corner room which was a shame because there was a lot of vacancy on the top floor. We couldn’t sit on the balcony at all.
Stayed 3 nights in Jan 2024
Response from Duty Manager on 31 Jan 2024
Kia Ora Fransisca, Thank you for taking the time to leave us a great review! We are so happy to hear that you enjoyed your time with us. Our second level which you mentioned would be a different room type category which is our Remarkables/ mountain view rooms. We hope to be able to welcome you back in the future. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a standard king room. Comfortable bedding, nice shower, new carpet. The front desk and staff were so kind! The restaurant on-site closes quite early and after 9pm nearby options are limited to delivery or a ride into the small city center that's 2-miles away. Would recommend but beware their mountain views are mostly limited to a few unobstructeds while others have lots of the parking lot!
Stayed 2 nights in Jan 2024
Response from Duty Manager on 31 Jan 2024
Kia Ora, Thank you for taking the time to write an overview of your stay with us we are so proud that you have given us a full 10 out of 10 star rating. We really appreciate all the feedback given to us which will help us to do even better.We look forward to welcoming you back again soon.Warmest regards,

10/10 Excellent

Mary, Pottstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and location. I especially liked the hot tub experience.
Stayed 1 night in Jan 2024
Response from Duty Manager on 31 Jan 2024
Kia Ora Mary,Thank you for your 5 star review of us! We are glad that you enjoyed our exclusive Kamana Soak experience. It is our favourite spot in the hotel too :) We hope to be able to welcome you back in the future.Warm Regards,

8/10 Good

Louis J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel if it’s in your budget !
Quality hotel with quality views We just had 3 nites there Great location away from downtown Queenstown
Stayed 3 nights in Dec 2023
Response from Kamana Team on 21 Jan 2024
Kia Ora,Thank you for choosing Kamana Lakehouse for your visit to Queenstown and for taking the time to review your stay with us.We are so proud as a team that you really enjoyed your stay with us and the view that we had.We look forward to welcoming you back soon.Warmest regards,

6/10 Okay

Scarlett, Wailuku

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The views are incredible. Queenstown struggles with staffing since the pandemic. This property has a great potential for being a luxury boutique hotel, but the service is not up to five star standard. Front desk was okay, housekeeping does a good job, but the F&B is not only robotically mediocre, but from a Hotel management perspective, not adequate. The dining room manager runs around, looking stressed. His pants have not been washed for days and his dirty white tennis shoes don't belong into a fine dining establishment. The waitstaff has no personality, very robotic, and the lack of uniforms (shirts only) — most not ironed are paired with individual worn out black pants/jeans. Give them crisp aprons or something to look more professional and clean. The food was good, but not exceptional. You can't understand a word the food runner says (fast mumbling, heavy accent), so we asked for the menu to read the ingredients. If you're spending over $200 minimum for dinner, you deserve excellence. This wasn't it.

10/10 Excellent

Redentor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kamana isn’t just a luxury accommodation, it has the views of the Mount Remarkable and Tahuna Lakes to die for. Their restaurant, Nest is a top-tier place, high quality food for dinner and breakfast. BUT thentrue treasure of Kamana lies in the brilliance of their staff. Jamie, Lida, Rolly, Kevin, Carlos and Sweet are absolute rockstars! Thank you Kamana for our lovely stay. We are definitely coming back!
Stayed 3 nights in Dec 2023
Response from Jamie on 15 Dec 2023
Kia Ora Redentor, Thank you for choosing Kamana Lakehouse for your visit to Queenstown and for taking the time to review your stay with us.We are glad that our team has managed to welcome you well. We really enjoyed having you here for your special anniversary stay! We will pass on your compliments to the mentioned staff to ensure they are aware of your kind words for their service. We love to you see you back here in the future, Redentor! Warm Regards,Jamie

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Valerie, Newburyport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and it’s breakfasts were excellent. Our only complaint is the limited, tight parking.
Stayed 4 nights in Nov 2023
Response from Kamana Team on 8 Dec 2023
Kia Ora Valerie, Thank you for taking the time to write an overview of your stay with us. We really appreciate all the feedback given to us which will help us to do even better. We do regret to hear your less than ideal parking experience. We do get busier days where parking can be quite tight, however our friendly reception team is always available to advise on an alternative parking spot should you not be able to find one :) I look forward to welcoming you back again soon.Warmest regards,

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views of the lakes and mountain to go with first class food and drinks
Stayed 2 nights in Nov 2023
Response from Kamana Team on 8 Dec 2023
Kia Ora S, Thank you for your 5 star review of your stay here with us! We are so happy to hear that you've enjoyed our Nest restaurant food and drinks. I look forward to welcoming you back again soon.Warmest regards,

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that the property is not on the lake. It is on the hill with beautiful views of the lake. It is 30 minutes walk from downtown. The restaurant was a bit pricey but the food was superb.

10/10 Excellent

Caley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning place to stay!!! Absolutely incredible views of Queenstown and the Remarkables. Lovely staff who helped us secure a last minute dinner spot at the absolutely gorgeous on-site restaurant, Nest. Those have to be the best views in Queenstown. Highly recommend doing the private soaking tub at sunset. Absolutely incredible place!
Response from Tracey on 21 Nov 2023
Hi Caley,We are so thrilled to read your review - looking after our guests is what we love to do, so we are happy to hear that you felt the love! We hope to see you again very soon.Thank you for taking the time to review us.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tracey on 6 Nov 2023
Thanks John for 10/10 rating - we are so pleased to hear we hit the mark in full!

6/10 Okay

Marina

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Really good location and great view however, since we had a parking view room we did not have access to the beautiful lake view. There are no common areas where you can enjoy the view. In the lobby you can get a hint of the view but the restaurant is occupying the area of the widows and the view and it is very expensive. You can also enjoy the view in some hot tub for about 170$ per hour of soak. So if you want to enjoy the view of the hotel, be prepared to pay extras because just staying there is not enough. No outside area to lounge or relax. It was clean and everything else was fine but if you book this hotel for the nice view, make sure to upgrade to a room with lake view or else it’s just pointless
Stayed 2 nights in Oct 2023
Response from Tracey on 1 Nov 2023
Hi Marina,Thank you so much for taking the time to review our hotel. We are sorry to hear that the particular room type you booked was not what you were hoping for! Many of our guests are happy with this category as they are keen to make the most of the full lake views from our bar, restaurant and decking area. We do however understand the desire to make the most of the views from the comfort of your room. I will correct you with the soak session note - our price on an hour session is 119. Thank you again for taking the time to review the hotel, and we do hope to see you again soon.

10/10 Excellent

Jerome

Stayed 1 night in Oct 2023
Response from Tracey on 21 Nov 2023
Hi Jerome,Thank you so much for the 5/5 review score. We are so pleased to see your experience was top notch! We look forward to seeing you again soon.Thanks again.

10/10 Excellent

Jeynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect end to our South Island stay!
The Kamana Lakehouse was an oasis after a a 9 day road trip around the South Island for our wedding anniversary. This was by far the best accommodation! Our check in was easy and very friendly. The room was ready, warm and spacious. The bed and pillows were luxurious. Loved the Alexa functionality for controlling things in the room such as TV and wake up alarm. Extra requests were accomodated efficiently. We booked a hot soak package and enjoyed the amazing view over the lake with a glass of wine. If anything, more hanging space in the bathroom would be useful - particularly as we booked the afternoon hot soak package. Swimmers and towels did not dry quickly.
Stayed 2 nights in Oct 2023
Response from Tracey on 1 Nov 2023
Hi Jeynelle,We are overjoyed to read your review - thank you so much for taking the time to write this for us, and our future guests. Please come and visit us again soon.Thank you again

8/10 Good

yujing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall, this hotel is nice. Just, the cleaner throughout some of my item that I need.....
Stayed 2 nights in Oct 2023
Response from Tracey on 1 Nov 2023
Hi Yujing,Thank you for taking the time to write a review on your stay with us. We would love to further understand your review so if you would like to share with us, please feel free to reach out to the team at jagan@kamana.co.nzThank you again Yujing!

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious food Convenient location Good price Friendly staff
Stayed 2 nights in Oct 2023
Response from Tracey on 1 Nov 2023
Hi Chu,What a fabulous review and some great feedback points for us to share with our team. Thank you for choosing us for your Queenstown travel and for taking the time to post a review. See you again soon.

8/10 Good

Komeela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel. Good breakfast, but no lunch options available
Stayed 2 nights in Oct 2023
Response from Tracey on 1 Nov 2023
Hi Komeela,Thank you so much for taking the time to review your stay with us. Glad to hear you enjoyed the breakfast, your feedback on a lunch service is noted - maybe one day!We hope to see you again soon.Thank you again,

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Tracey on 1 Nov 2023
Hi Richard,Thank you for taking the time to review your stay with us, we very much appreciate this!Hope to see you again very soon.Thanks again,

10/10 Excellent

Ian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful relaxing hotel with stunning views, friendly staff. I would thoroughly recommend to all
Stayed 7 nights in Sep 2023
Response from Tracey on 1 Nov 2023
Hi Ian,Thank you so much for reviewing your stay with us, we really appreciate you taking the time to share this fantastic feedback!We hope to see you again soon at Kamana Lakehouse

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely adore Kamana Lakehouse can’t beat the views and breakfast every morning was delicious
Stayed 8 nights in Aug 2023

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy amazing staff 10/10
Stayed 3 nights in Aug 2023

8/10 Good

Georgia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and excellent service - we thoroughly enjoyed our stay!
Stayed 4 nights in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*Fabulous Stay*
We had a fabulous one-night stay - wishing we could have stayed longer! Warm and welcoming receptionists who were super helpful. The room was super clean and had everything needed for a comfortable stay. We appreciated the staff upgrading us to a second-floor room as were are "Gold Members". We had drinks and food in the bar area and the service was top-notch - as was the food and drinks. The only wee issue we had was could get the chrome cast to work on the TV but made do with watching our favourite TV show on our phone. We will be sure to book Kamana Lakehouse when in Queenstown again.
Stayed 1 night in Jul 2023

8/10 Good

Bassam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great experience at the lakehouse, staff were friendly. AC wasnt working properly in my room and staff lack experience. Overall happy with my stay.
Stayed 5 nights in Jul 2023

10/10 Excellent

Prasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and quality.
Stayed 5 nights in Jul 2023

8/10 Good

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful in the dining area, great for enjoying a cocktail. Rooms are separate from the main building so felt private with easy parking. You cant take a wine bottle into the hot tub area despite the photo including wine glasses which was a bit disappointing. After the fact it looked like the roof retracts from the hot tub area, however we werent advised of this fact which would have been amazing to look at the stars! Room wasnt serviced when we got back around 2.30pm which wasn't ideal, although theyvtried coming around later.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamana Lakehouse was exactly the experience I expected to have. The coffee and breakfast were amazing! It was really nice to snuggle up next to the fire in the lounge and enjoy their great cocktail selection. The view was beautiful. I will say we had three rooms all varying in price and the cheapest was still just as good as the premium lake-view rooms.
Stayed 2 nights in May 2023

10/10 Excellent

Emma

Stayed 1 night in Apr 2023

10/10 Excellent

T

Stayed 1 night in Apr 2023

6/10 Okay

Jessica

Travelled with group
Stayed 1 night in Mar 2023
Response from Arpa on 7 Apr 2023
Kia Ora, Thank you for choosing Kamana Lakehouse for your recent stay. At Kamana Lakehouse, we strive to provide the best possible experience for our guests. Your feedback is important to us. We would greatly appreciate it if you left a review on our Facebook, Instagram and other social media platforms. Thank you again for choosing us. We look forward to having you as our guest again in the future. Best regards, Arpa @ Kamana

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Arpa on 7 Apr 2023
Kia Ora, Thank you for choosing Kamana Lakehouse for your recent stay. At Kamana Lakehouse, we strive to provide the best possible experience for our guests. Your feedback is important to us. We would greatly appreciate it if you left a review on our Facebook, Instagram and other social media platforms. Thank you again for choosing us. We look forward to having you as our guest again in the future. Best regards, Arpa @ Kamana

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Arpa on 7 Apr 2023
Kia Ora, Thank you for choosing Kamana Lakehouse for your recent stay. At Kamana Lakehouse, we strive to provide the best possible experience for our guests. Your feedback is important to us. We would greatly appreciate it if you left a review on our Facebook, Instagram and other social media platforms. Thank you again for choosing us. We look forward to having you as our guest again in the future. Best regards, Arpa @ Kamana

10/10 Excellent

Kathleen Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the restaurant is the highlight, brings calmness each morning in whatever season it is.
Stayed 5 nights in Mar 2023
Response from Arpa on 7 Apr 2023
Kia Ora, Thank you for choosing Kamana Lakehouse for your recent stay. At Kamana Lakehouse, we strive to provide the best possible experience for our guests. Your feedback is important to us. We would greatly appreciate it if you left a review on our Facebook, Instagram and other social media platforms. Thank you again for choosing us. We look forward to having you as our guest again in the future. Best regards, Arpa @ Kamana

10/10 Excellent

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I absolutely loved Kamana Lakehouse. It was very clean, well maintained and the staff were all very friendly. Easily the best stay we had in NZ despite us traveling from Christchurch all the way to Queenstown. The ambience of the hotel made us feel very comfortable.
Stayed 3 nights in Feb 2023
Response from Arpa on 7 Apr 2023
Kia Ora, Thank you for choosing Kamana Lakehouse for your recent stay. At Kamana Lakehouse, we strive to provide the best possible experience for our guests. Your feedback is important to us, we appreciate that you rated us 5 out of 5 on Expedia. We look forward to having you as our guest again in the future!Best regards, Arpa @ Kamana