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Reviews of Princesa Garden Island Resort and Spa

3.5 out of 5
Princesa Garden Island Resort and Spa
Brgy. Bancao-Bancao Canuigaran St., Puerto Princesa, Palawan

Reviews

8.4

Very good

Rating 10 - Excellent. 212 out of 436 reviews" "
Rating 8 - Good. 124 out of 436 reviews" "
Rating 6 - Okay. 60 out of 436 reviews" "
Rating 4 - Poor. 15 out of 436 reviews" "
Rating 2 - Terrible. 25 out of 436 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Dametreus

Travelled with partner
Disliked: Amenities, property conditions & facilities
Half of everything's under construction. Place doesnt look kept up, food is terrible and has no flavor. I was given a 3-cheese grilled panini with no cheese and was expected to pay until i pointed out there was no cheese. The burger is essentially lumpia meat, yes with carrots and onions. The pizza sauce tastes like paste, they serve wings with that same sauce and no others available. Just order Grab. I booked the water villa for $500 a night, which is very expensive in the Philippines and the view was dirty. Volleyball area is run down, internet was slow and choppy so forget about checking your bank, doing work or attempting to log in to ANY secure network. I couldnt even login to my google TV. I was told it was the provider's fault. For a resort, there was nothing to do so we rented a motorcycle and went island hopping. Only good part was there was a business convention here so i was only able to book one night (place isnt huge).
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Apr 2024

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all excellent. The food in the restaurant was for the most part excellent. Pasta seems to be their specialty. Caesar salad was great Watch out for the entry into the pool its extremely slippery, and despite warning people we saw many people take hard falls in shallow water. The locals say this is the best facility in Puerto Princesa. Honda Bay was the best tour
Stayed 5 nights in Mar 2024

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive resort with everything a traveler needs in one place. Very friendly workers above and beyond service provided. The food was delicious and the entertainment, pool, room, view, & sandbar were amazing. If I can afford to, I would go back again. I will definitely recommend to my family and friends.
Stayed 3 nights in Mar 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Property nice swimming pools nice atmosphere. Great service. Nice rooms not a very good selection of food.
Stayed 8 nights in Jan 2024

10/10 Excellent

Stacey, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the water villa and it was nice and quiet. Able to relax and just enjoy the ocean. Went Kayaking to the sandbar and it was a fun experience. Highly recommend and will book again
Stayed 2 nights in Feb 2024

8/10 Good

Lily Lee

Travelled with partner
Liked: Staff & service
Staff are very friendly . Excited was out of spring and creaky. Bathroom faucet needs repair , it was leaking when you wash your hand . Nice and safe place to stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Rajendrakumar G

Liked: Cleanliness, staff & service, amenities
Excellent. Only issue the shower drained slow so the water came in to rest of the bathroom. Highly recommended
Stayed 2 nights in Jan 2024

6/10 Okay

Tara

Travelled with partner
Liked: Amenities, property conditions & facilities
On a positive note our room was lovely. On the down size the are building a a massive extension to the hotel next door. Work is from 8-8. We only stayed for one night, so it wasn’t an issue, we were also place right next door to the construction site. Work will be continuing for some time, so check before you book, especially if staying for more than a night. Hotel felt a little tiered but still nice. We stayed at a number of hotels during our trip, but this wasn’t up there I’m afraid, I found staff at the smaller non-chain hotels to be far more helpful. Nice but not memorable. If however you are looking for large clean safe hotel with large pool, it could be for you.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort is absolutely beautiful! Staff was always friendly and nice! The only issue I saw (and I’m nitpicking) was that there were many missing and loose tiles in our pool access (we had a double pool access suite). Other than that everything was great! Would highly recommend and wish to go back to Princesa Garden again!
Stayed 3 nights in Jan 2024

8/10 Good

Aine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. It’s definitely 4 star rather than 5 star but we would still recommend it. The staff were very helpful and pleasant. The rooms were clean and beautifully presented. The breakfast buffet was ok, not great. There’s only one restaurant option for lunch and dinner and the food was only ok. We chose to venture into town instead for dinner. Note there is no ‘spa’. I was expecting a wellness spa with massage, sauna etc facilities. There is an option to have a massage in your room. We didn’t do this. There are also some weights available for outdoor weight training. They advertised yoga every morning but it was on only the day we arrived. We took some of the tours offered (extra charge) and they were excellent- especially the island hopping and underground river tours.
Stayed 6 nights in Jan 2024

10/10 Excellent

Craig, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, great staff
Stayed 2 nights in Jan 2024

8/10 Good

Manu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifull resort beautifull swimming pool and kind and friendly staff. Receptionist team excellent room beautiful The only two remarks are about food : Food its not for 5 star hotel but quite poor selection many items not available i would rate 2/3 star. Second point the room should sold for discounted price as all day there is an annoying noice from the construction just inside the resort so u can t really relax in a swimming pool as a lot of noise
Stayed 8 nights in Dec 2023

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our visit, there was some construction work going on next door, which was a bit of an eyesore but we were off on most days doing tours or restaurants so didn't notice it. The staff were excellent, warm and friendly as expected.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Matthew a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew a

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023

6/10 Okay

Richard G

Travelled with family and small children
Liked: Staff & service
It doesn’t have an easy access to the beach. The sandbar that they listed we have to wait until it’s low tide and it’s not convenient for our kids..
Stayed 3 nights in Sep 2023
Response from Princesa Garden Island on 11 Oct 2023
Thank you for your positive review,we will take note this comment for the resort improvement.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and on the sulu sea. Getting into town takes a bit of time but tour operators pick you up and makes for an enjoyable day.
Stayed 3 nights in Sep 2023
Response from Princesa Garden Island on 11 Oct 2023
Thank you for your positive review :)

6/10 Okay

Can

Travelled with family
Liked: Cleanliness, staff & service
Dear Puerto Princesa I recently had the pleasure of staying at your establishment for 5 days. I wanted to provide some feedback on my experience. Positives: 1. The kindness and professionalism of your employees stood out. They made our stay more enjoyable and comfortable. Areas for Improvement: 1. The food options were quite limited. Expanding the menu or offering more variety would greatly enhance the dining experience. 2. The internet connectivity needs significant improvement. During our stay, we faced challenges with the connection’s stability and speed. I hope you take this feedback constructively. It’s meant to help enhance the experience for future guests. Thank you for hosting us, and I look forward to seeing improvements on my next visit. Warm regards, Can TOKTAS
Stayed 6 nights in Aug 2023
Response from Princesa Garden Island on 23 Aug 2023
Dear Valued Guest, Greetings from Princesa Garden Island! Thank you for your honest review.We will take note of all your comments and suggestion and improve our resort more.

8/10 Good

Richard John B.

Stayed 2 nights in Aug 2023
Response from Princesa Garden Island on 11 Oct 2023
Thank you Giving us the rating

8/10 Good

Shiri

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Princesa Garden Island on 25 Jul 2023
Thank you for staying and Choosing our Resort as your second home in Puerto Princesa Palawan.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Generous sized room and bathroom with comfortable bed. Huge pool and large variety of dishes for breakfast. I would recommend staying at this hotel.
Stayed 2 nights in Jun 2023
Response from Princesa Garden Island on 22 Jun 2023
Dear Sir Anthony,Mabuhay!Once again, Thank you for choosing Princesa Garden Island Resort and Spa as your home in Puerto Princesa, Palawan.

10/10 Excellent

Joni, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort and staff!
Stayed 2 nights in May 2023
Response from Princesa Garden Island on 31 May 2023
Thank you Ms Joni,We are looking forward to welcoming you again in Our Resort soon!

8/10 Good

YE, HONG KONG

Stayed 4 nights in Apr 2023
Response from Princesa Garden Island on 31 May 2023
We are looking forward to welcoming you again soon!

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Islands Tour
Very nice hotel with lots of facilities. The pool is great. There is no beach here but there is a sandbar that can be reached in a kayak, provided by the hotel. You can paddle yourself or ask a guide to take you. Not a huge amount to see out there but nice to get out on the water and worth a visit I think. There are Starfish and Sea Horses but the latter are only out at low tide (in the afternoon). It's a tuk-tuk ride into town for about PHP150 each way.
Stayed 4 nights in Apr 2023
Response from Princesa Garden Island on 31 May 2023
Once again, Thank you for choosing Princesa Garden Island Resort and Spa as your home in Puerto Princesa, Palawan. We are looking forward to welcoming you again soon!

4/10 Poor

Michael

Stayed 4 nights in Apr 2023
Response from Princesa Garden Island on 5 Jun 2023
Once again, Thank you for choosing Princesa Garden Island Resort and Spa as your home in Puerto Princesa, Palawan. We are looking forward to welcoming you soon!

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff made us wait 2 hours for check in, & we asked for a 1:00 pm check out but was denied. We wanted to go to Honda Beach & asked for beach towels but they wanted to give us room bath towels!
Stayed 1 night in Mar 2023

10/10 Excellent

Laila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
wonderful pool, beautiful facility. Good place to rest prior to next leg of vacation.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Stayed 8 nights in Mar 2023

10/10 Excellent

Aakaash

Stayed 5 nights in Mar 2023

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No gym like advertised. Breakfast could be better. Overall nice facility.
Stayed 4 nights in Mar 2023

8/10 Good

David, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool. Ok breakfast.
Stayed 2 nights in Feb 2023

10/10 Excellent

Luke, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay here as it was a great resort with a nice pool and excellent breakfast. We had a nice room which was enjoyable as was the ease to downtown and such. The two drawbacks were that is was under construction and so no gym was available. Also the beach access is actually limited and there is not just a beach you can walk out to. Those were disappointments, but overall I would come back here again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Lorenzo

Stayed 1 night in Feb 2023

10/10 Excellent

Dalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Emily

Stayed 2 nights in Jan 2023

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was hit by a typhoon and heavily damaged. Staff was very kind but mostly new. Brought me to the wrong room at first after check in. When finally brought to the right room it was full of mosquitos. Slow food and drink service at the only open restaurant.

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Property conditions & facilities

2/10 Terrible

sam, federal way

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely gorgeous. I wish we had stayed longer than two nights. The restaurant is Italian (my fav so I was super happy with that) and the cocktails are amazing. I also loved the very friendly staff, and tours are easily booked with the front desk. Only aspects for improvement was the availability of massage through the spa options (it was not available when we requested it) and the live music was a bit too loud so we could not really hear each other at the restaurant and it disturbed us to sleep (it was on until past 10pm). Those two small downsides wouldn't prevent me from coming back though.
Stayed 2 nights in Oct 2022

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Ricky

Stayed 1 night in Oct 2022

8/10 Good

Efrain JR.

Liked: Staff & service, amenities, property conditions & facilities
The place is very nice and on the exotic side Along the bay side The pool is beyond extraordinary The place is very nice and I love coming out of the vehicle and everyone is there to greet you and someone hits a gong upon your arrival The greeting from everyone is warm and sincere as they place their hand on their heart and give a slight bow and greet you I found that very exotic and warm The bad part was the construction The hotel is expanding and I can see why But I had such a perfect room with a working jacuzzi and a bed facing the patio It was the view that killed everything I had to change rooms which in my opinion I took a lesser room to what I ordered But the view of the pool was extremely beautiful But my jacuzzi was not working So I took the sacrifice and was happy with my rooms view I’m sure once the Construcion is done There will be great views to all the rooms And I saw they are building water villas and they look so exotic This place is headed to a 5 star Rating Kitty met a tricycle driver named Ross that became my daily driver and he recommended some places to go and they were all worth going The man never led me wrong And every time I needed him I sent a message and he was there My wait time was less then one minute I would definitely come back And hope there’s no construction at the time
Stayed 3 nights in Sep 2022

6/10 Okay

Nasser, Ad Diriyah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good property in general. It has a great restaurant and a great pool. However, The resort is under construction on the beach side, which stopped the access to the beach.
Stayed 2 nights in Sep 2022

8/10 Good

Douglas

Stayed 4 nights in Aug 2022

8/10 Good

paulino, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice palce to stay
Stayed 2 nights in Aug 2022

6/10 Okay

Marvin John Epistola

Stayed 4 nights in Jul 2022

10/10 Excellent

Timothy

Stayed 2 nights in Jul 2022

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service here was amazing. They were so nice and the room service was great. The rooms are big and spacious. Currently there is no access to the beach due to weather damage and a lot of construction going on however this did not bother us. Highly recommend this place I will definitely be returning!
Stayed 4 nights in Jun 2022