Puerto Morelos All Inclusive Resorts

"Clean room, clean amenities for the most part except in the bathrooms down by the pool puke on the inside door and flooding one day. Staff were friendly, food was okay, gluten free offerings minimal, airport shuttle very easy and prompt. I booked the shuttle separate and not through Expedia. Beaches were terrible, tons of seaweed and really couldn’t go in the water. Overall an okay property but won’t return. The resort was over run by raccoons. "

"Poolside seating nearly non existent after 7am. Had a seat for my wife and I, and after leaving our things on the seats and running back to the room for swapping out shoes for flip flips, we came back to find our seats has been given away since we left them “unattended” even though the six seats to the left had no people at them all morning, and the four on the other side were also unattended. If you are going to enforce a “no reserved seats” policy, do it to everyone not just two people out of 50+. Especially after we paid extra for your pathetic “platinum club”. "

"The customer service at this resort is wonderful. "

"The swim up bar was awesome "

"First let me start by saying the property was absolutely beautiful. From the rooms to views to the staff. Everything about my trip was wonderful and well worth the money. We had a swim up patio. Amazinggggggg "

"I cannot rave enough about this resort. Everything was amazing. The staff was so attentive and kind. The food was great. The pools were sparkling. Our room was gorgeous. "

"Our trip started out very good food and drinks were very good. Restaurants had awesome service and food with lots of variety. Pools and the beaches were exceptional. The sargassum wasn’t to bad the crews did there best to clean it up. The last couple days of our trip weren’t that great as our year and a half old daughter got very sick. The staff and the doctor on site were very helpful in the end she had to go to the hospital for treatment. The staff were amazing people who had helped us with getting to the hospital asap. Also with other things like making sure we had everything we needed. I should mention we have 2 other daughters who are older I stayed with them at resort while my wife went to the hospital with our youngest who was sick. The person that helped us a lot was Armando Martinez at guest services. He was super helpful, knowledgeable, and would do anything he could to help us and make us feel comfortable at a stressful time. There was another gentleman from guest services who had helped also I cannot remember his name but he also did an amazing job. We ended up staying an extra 2 days due to our baby girl couldn’t fly due to her sickness. They allowed us to stay in the same room which was great. The staff made us feel like they really cared for us which was really nice as it was a difficult time. Also want to mention that the doctor ran to our room as we called front desk that we needed him to come asap. Great people who work here!!"

"This is a fantastic resort, head and shoulders above the standard Cancun style. Excellent food, classy environments, gorgeous rooms, and an impressive attention to detail in all respects. In a quiet and secluded part of the Riviera (...for now) it offers a calm and welcome alternative to the stereotypical all inclusive getaway. I don't usually travel to all inclusive resorts, but I would certainly consider returning here. Did I mention the excellent food? Overall, amazing value for the price from beginning to end."

"Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok."