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Very courteous staff. But, I found out that the carpet on the walkways were old and dusty and not properly vacuumed.
The hotel is very old and room are also old and run down. TV has poor quality channels. Some furniture are faulty. The sliding door to the balcony is not functioning properly. We had to carry it to move it. The only thing that save the hotel is the pool and its adjacent beach which was excellent. ...
The front office staff were very welcoming and friendly so were the staff in charge of breakfast cos when i went for breakfast the place was very crowded i guess cos of the school holidays so i decided to come back but the staff at the entrance found for me a table for two -very accomodating ...
a bit frustrated at first as they said we can check in at 3 but it was a bit delay as the room are not clean yet but the staff offer us a complimentary coffee. overall it was a nice trip and looking forward for another vacation at klana hotel.
the staff was very nice and always smile. nice pool, nice breakfast buffet. but the type of food can be have more choices. facilities in room was good enought.
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