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"Yudika was absolutely outstanding in demonstrating professionalism while making the customer feel as though his request was satisfied. In my opinion, he took the “ privileged” roll knowing the customary check-in and check out process with respect to snacks. The customer basically demanded to receive snacks all the snacks on checkout. Great stay, but the elevators need better coordination. "

"Very nice hotel. Clean rooms and amenities"

"Convenient location. Safe. Had a good night sleep. Clean room, bed and bathroom. Service staff was nice; “Hero” (bellmen) was extra nice."

"Quieter rooms on the higher floors. We moved from our third floor front facing room due to street noise. Reusable water bottles can be refilled in basement gym. No need to pack shampoo, conditioner or moisturizer; all provided. Grab dinner and sit at beautiful Bryant Park to eat. Walk 15 mins to 34st Ferry and take East River (ER) to DUMBO and see Brooklyn Heights. Take Burough Hall subway back (express) to Grand Central Station. "

"view of empire state building and you can open the window a few inches which is great! "

"The battery on my door died. So I was kept out of my room — while my belongings were in there — for over 12 hours. Staff was not equipped to handle the situation. It took forever to resolve. And the backup plan was not good. No frills hotel. Tiny lobby. Small rooms. One elevator. Strong weed smell. And lobby and elevator and halls not clean. Room fine. "

"Good location. If there would’ve been a small fridge, it would’ve been 5 stars. Bed was comfortable and AC was COLD! shampoo, conditioner and body wash in dispensers. Blankets on bed were also impressive. Hot chocolate at night. Coffee and tea with cookies in the morning. Microwave is in lobby. "

"Tiny rooms like a cruise ship. Beds on platform against window require either inside sleeper to get out of bed and step down from platform or crawl over partner."

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