Hotels near Pinecrest Gardens

"Checked into the hotel, everything was okay,paid the deposit, asked when did breakfast start, was told they only had tea & coffee. Finally went to the room, our key didn’t work so we had to ask staff to open the door for us before going back downstairs to get a new key. The main elevators wasn’t working so I had to use the side elevators which would take longer because everyone is using them. Asked to get some ice from the ice machine but was told the ice machine is broken. Noticed when checking in we only had 1 wash cloth, asked for more but was told they usually only give out 1 per room, which is confusing because why? When there are two travelers. The toilet wouldn’t flush right so we had to keep flushing it. Housekeeping came one time, took all of the towels and washcloths but returned nothing. Mind you this is a three day stay, I told the front desk they said they will drop some more towels off to my room, but none came. Overall I rate it 1/10. There isn’t really a lot of good amenities here but the AC. I noticed the bed was pretty comfortable, but as I was packing up I noticed the sheets really haven’t been changed, which is a health hazard. Honestly this hotel needs to be shut down, the staff was nice and friendly, but I would not recommend. DO NOT COME HERE UNTIL THEY REMODEL THE WHOLE BUILDING! "

"The room was clean though in need of some updating. Mattress was ok. Paying 10 to park on the property seemed inappropriate. No coffee until 8:00 AM as it appears that there is no one on the property in the night hours. Of course, the price was below just about anything I could find. It was the only place near the medical center I had an early appointment at. Just a couple miles to Coco Palms area with nice restaurants and seaside park etc. "

"Very friendly and helpful staff"

"The hotel & the grounds are beautiful. On Expedia, we were booked for VIP, however, I feel we were given a room that is in need of refurbishing…bathroom is way over due and our room was located right across from the elevators in which you head the dinging of the elevators! "

"Great room for myself, husband and two young children with a fully working kitchen, big bathroom, washing machine and balcony. The hotel is located right across from the park which was great for the kids and in a great central location in Coconut Grove. Pool was also a hit with the kids. This was our second time staying and would stay agsin. "

"This place is ok. I booked through Expedia because of the “set price” but was charged about $70 more. I booked a room with king size bed, city view and with a sofa in the room. When I checked in the concierge asked if I wanted the king or two beds, I was confused because of what I had already booked, so I said king. When we got to the room, it did not have the sofa which was meant to be the pull out for my son. When I called the front desk they said I have the room with the sofa and I told them I did not and I would like to request the rollaway bed it took them a minute to believe I did not have a pull out and eventually sent the rollaway. The reservation was for 3 guests and only 2 towels were in the room so I called the front desk again and requested additional towels they said at the moment they did not have any clean towels and they may have it later that night. They eventually brought the additional towels. I also asked what were the additional charges that brought my charges to $267 from $192. They said for parking and the rest were taxes. When I checked out I requested an itemized receipt and sure enough I was over charged about $30. I plan on disputing the over charge since I could not wait on a manager and I had an important meeting to attend. Also there was dust on the furniture. I didn’t like that there was no bathroom vent either so the bathroom got very moist and humid, even the floor was slippery. "

"Amazing service"

"Morning staff was excellent. Night front desk…. Not so much. Valet folks were excellent"

"Clean rooms, friendly staff and location was good."