2 outdoor pools, sun loungers

Reviews of Baitong Hotel & Resort

4 out of 5
Baitong Hotel & Resort
#210 Street 282, BKK1, Phnom Penh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 121 reviews" "
Rating 8 - Good. 34 out of 121 reviews" "
Rating 6 - Okay. 7 out of 121 reviews" "
Rating 4 - Poor. 1 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob, York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heartvof Phnom Phen woth very nice food and and excellent service
Stayed 5 nights in Apr 2024
Response from Sibon on 21 Apr 2024
Dear Mr. Jacob Parker,It was our great honor having you as a valued customer during your trip at Phnom Penh, Cambodia.Appreciated to know that you have a great experience with us, highly satisfied with fodd and service.Looking forward to welcoming you back.Kind regards,Baitong Hotel Team

10/10 Excellent

Jacob, York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nest hidden secret in Phnom Phen. Amazing hotel and staff are very friendly and helpful. Best hotel for sure in Cambodia 🇰🇭
Stayed 2 nights in Apr 2024
Response from Sibon on 21 Apr 2024
Dear Mr. Jacob Parker,Delighted to read your lovely feedback about your memorable stay with us, Baitong Hotel.We are proud to made your day.We look forward to welcoming you back.Kind regards,Baitong Hotel Team

10/10 Excellent

christine

Travelled with family
Liked: Property conditions & facilities
Very attractive property. The staff were very attentive and the rooms were spacious The food was good the roof top bar and lounge was beautiful and comfortable The city is noisy
Stayed 3 nights in Feb 2024
Response from Sibon on 19 Feb 2024
Dear Christine,Warmest greetings again from Baitong Hotel Team!It was our proud to know that you had the pleasant stay with us during your vocation here. Surely, we will keep it up on this great work.Looking forward to welcoming you again.Best regards,Ung SibonFront Office ManagerBaitong Hotel and Resort Phnom Penh

10/10 Excellent

SONARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sibon on 9 Feb 2024
Dear Bong Sonary,Thanks again for your enjoyed experience with Baitong Hotel Phnom Penh.Hope to have the chance to serve you again sooner.Have a wonderful day!Ung SibonFront Office ManagerBaitong Hotel and Resort Phnom Penh.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city oasis
Great Pools. Very Relaxing
Stayed 1 night in Dec 2023
Response from Sibon on 9 Feb 2024
Dear Belinda,It is our honor to welcomed you into our respective guest, especially, glade to see that you were really enjoyed your stays, Hope to welcome you again soon.Ung SibonFront Office ManagerBaitong Hotel and Resort Phnom Penh

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sibon on 9 Feb 2024
Dear William,Your stay with us was much proud, with opportunity to served you here.Hope to have opportunity to welcome you again.Have a wonderful day!Ung SibonFront Office ManagerBaitong Hotel and Resort Phnom Penh

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sibon on 9 Feb 2024
Dear Crancisco,Thanks so much for your experience with us during your trip to Phnom Penh, Cambodia.your reviw is meaningful, help us a lot for keeping up the good work.Looking forward to welcoming you back again.Wishing you a great year of 2024!Ung SibonFront Office Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at. Staff was amazing and hotel was equally as nice.
Stayed 3 nights in Sep 2023
Response from Sibon on 11 Mar 2024
Dear Michael,It was our honor to having you as guest during your trip to Phnom Penh city.Your lovely comment means a lot for us. It has been shared to all of our associates to keep up the great work.Looking forward to welcoming you back.Best regards,Ung SIbonFront Office Manager

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2023
Response from Sibon on 11 Mar 2024
Dear Cheryl,Thanks for your great experience with Baitong Hotel.Your rating help us a lot to spread out our hotel to the world, which means a lot to us.Looking forward to welcoming you again.Best regards,Ung SibonFront Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Fantastic
Services at cafe was disappointing. Staff black face all the time. Check out was terrible too asking about slipper and wanna charge $8 mentioning 1 pair of slipper lost. I was asking them whether they recycle the slippers and the answer was yes. Gosh! I stay 2 nights and worn a pair each day. Anything wrong with that? How would i know why lost when they did housekeeping.
Stayed 2 nights in Sep 2023
Response from Sibon on 11 Mar 2024
Dear Anonymous,Greetings from Baitong Hotel.Thanks for your stay with us. Understand that your experience was not quite good. All of your single concern has been considered seriously.In the meantime, we would like to inform that any lost or damage will be applied the cost price of the item.hopefully, your next experience with us will be the best and great memorable.Best regards,Ung SibonFront Office manager

8/10 Good

MH Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended Hotel
Very nice hotel, beautiful greenery. Hot water, clean rooms, very nice bed, great free buffet breakfast, good internet, very friendly staff. I would highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Salina

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The workers were very nice and professional.
Stayed 5 nights in Jun 2023

10/10 Excellent

Suesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay so much. The hotel was clean and the staffs were amazing! We met the manager Damien on our first night there and told him we were going golfing and we’re celebrating our honeymoon. He arranged the ride for us to the golf course since it was difficult to get there. If it weren’t for him, we definitely been losses and overpaid for the ride. The food at the restaurant for the buffet and a le cart needs to offer more options especially with authentic Cambodian dishes. They had a lot of seafood options but their other restaurant had limited options to choice from. Other than this our stay was lovely and we would stay again
Stayed 4 nights in Jun 2023

10/10 Excellent

Guenther Erich, Gig Harbor

Travelled with partner
Very friendly staff. Very good breakfast. A green oasis in the city center.
Stayed 9 nights in Apr 2023

10/10 Excellent

Hubert

Stayed 7 nights in Apr 2023

10/10 Excellent

Kerrie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean the people were super nice and very helpful and polite. I would stay there again in a heartbeat.
Stayed 1 night in Feb 2023

10/10 Excellent

Kerrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome. The whole experience, the staff, the hotel loved it.
Stayed 6 nights in Jan 2023

8/10 Good

Connie, Sheboygan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was a nice hotel for the city of Phnom Penh, but the location wasn't in a very nice neighborhood.

10/10 Excellent

Kovonne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Baiting!!! Beautiful tropical feel in the middle of the city. Great breakfast! Awesome spa on site. Beautiful pools. Smells really good! Just feels nice when you are there!

10/10 Excellent

Kovonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Baitong! So beautiful, clean, amazing breakfast, helpful, friendly staff, comfortable beds, beautiful pool and grounds, unique design, wonderful on site spa. Highly recommend!

8/10 Good

Min Li Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a thumbs up for our stay. Housekeeping was good, comfort within room was good, breakfast options and quality was not too bad; if there's anything to nitpick, it'd be the wifi that's quite weak on level 6 (where the rooftop bar and breakfast area are) and room toilet

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private pool. The other pool in the property was amazing also.

10/10 Excellent

Jacob, York

Stayed 6 nights in Oct 2022

8/10 Good

Trenton

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable stay
A very comfortable and enjoyable stay. Staff provide great service. The only downside was housekeeping not wiping down the table in the room for the entire 3 night stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design. Welcoming staff. Delicious breakfast
Stayed 2 nights in Aug 2022

10/10 Excellent

Irine

Stayed 1 night in Jun 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettier than the pictures. Maybe prettiest hotel pool I've beem to. Live music also very nice and top floor atmosphere fantastic. Short tuktuk ride to the monuments and fountains. Whenever I'm in Phnom Penh I'll stay here.
Stayed 1 night in Feb 2022

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Helpful staff
Stayed 1 night in Jan 2022

10/10 Excellent

Kovonne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVE this place! Beautiful green environment right in the heart of the city! Very fun, creative pool design! Delicious food. Great atmosphere! Amazing staff! Awesome Bodia spa on site. Great value for your money. We wish we could come here more often!
Stayed 1 night in Dec 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Peter

Business traveller
Liked: Staff & service, room comfort
Plusses and Minuses
Staff was very welcoming, common areas very nice, and buffet breakfast above par. Room was a bit disappointing, for example shower drained slowly and created minor flooding issue. Intended to extend our stay several days because overall location was good and staff very nice. However when we asked to extend for six or seven nights, but for a different room because of the disappointment with the current room, we we were told that could not be accommodated. This prompted us to at least try another hotel given we had more than a week remaining of our Phnom Penh stay. Turned out to be a good decision.
Stayed 3 nights in Mar 2021
Response from Puthik SOV on 17 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing roof terrace baR with tasty food. Lovely staff
Stayed 2 nights in Jan 2021
Response from Puthik SOV on 17 Jan 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chanrasmey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in pp
This is my favorite hotel to stay at when I’m in pp.
Stayed 1 night in Dec 2020
Response from Puthik SOV on 29 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in town
Great place, great food and ambiance.
Stayed 2 nights in Dec 2020
Response from Puthik SOV on 24 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Puthik SOV on 2 Oct 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Puthik SOV on 10 Sept 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but awful morning breakfast and coffee
Morning buffet and coffee awful.Did not match the great hotel and rooms Service.
Stayed 1 night in Aug 2020
Response from Puthik SOV on 17 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamra

Stayed 2 nights in May 2020
Response from Puthik SOV on 1 Jun 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Staffs are well trained . The ambience is fantastic . Bed is so comfortable. Will b back again
Stayed 3 nights in Feb 2020
Response from Borami Shin on 23 Feb 2020
Dear Anthony, Thank you so much for staying with us and your brilliant feedback. I am pleased to read that our team were able to your stay comfortable and It is wonderful to hear that you enjoyed so many aspects of your stay with us. This feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are looking forward to welcoming you back soon. Kind regards, Borami Shin Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
The architecture is unique, especially the pools. The amenities are great, but the sound insulation of the rooms can be better. Also, the housekeeping daily clean up can be much improved. They only changed bedsheets and towels literally, and there was one day the bathrobes were not replaced and one of them was missing completely. With that said, the hotel is still a great choice, with the pools, the massages in spa, the vibe, and its location.
Stayed 3 nights in Feb 2020
Response from Borami Shin on 23 Feb 2020
Dear Sir/Mam, Thank you for taking time to share your experience with us! We are delighted that you enjoyed your stay with us and are satisfied with the facilities and service provided by our vibrant team. Also thank you for your comments regarding noisy from outside and daily cleaning for room, we will look into it for our improvement. We look forward to welcoming you back again in the near future. Best regards, Borami Shin Hotel Manager

10/10 Excellent

Jian yuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing baitong
It was a amazing and peacful hotel . veri nice envoirment , the pools are amazing so relaxing , nice staff, great food , the rooms are realli clean and bed so comfy . Loving the rooftop bar .
Stayed 4 nights in Jan 2020
Response from Sibon on 6 Feb 2020
Many thanks for your great comment. we will share to the team for keeping it on. Hope to have opportunity to serve you again soon

10/10 Excellent

Sam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 2 pools indoor and out. Good breakfast. Comfortable beds. The staff is friendly. Good value for rye money.
Stayed 3 nights in Dec 2019
Response from Sibon on 6 Jan 2020
Dear Sam, Thanks for your great comment. we will reward these comment to all the team for their motivation and keep it up for better and better service. Best regards, Ung Sibon Front Office Manager

10/10 Excellent

Gina Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible...
Incredible stay at this hotel. Its absolutely beautiful, faultless service, amazing spa, pools and very comfortable. We LOVED our time and can't wait to go back.
Stayed 5 nights in Nov 2019
Response from Borami Shin on 30 Dec 2019
Dear Gina Maria, Thank you for taking the time to share your experience with us at Baitong Hotel & Resort. I am pleased to read that our team were able to your stay comfortable and It is wonderful to hear that you enjoyed so many aspects of your stay with us. It was a pleasure to welcome you as our guests once again, and we look forward to continuing to welcome you for many more memorable stays with us. Kind regards, Borami Shin Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the breakfast will be more variety, it will be good.
Stayed 1 night in Nov 2019
Response from Borami on 8 Dec 2019
Dear Sir/Mam, Thank you for taking the time to share your experience with us. We truly appreciate your valued comments and please accept my sincere apology for any inconveniences. We make every effort to review and address all guest experiences very carefully, and it is only through detailed feedback such as this, that we can do so. I can assure that your comments and concerns regarding aspects of Breakfast selection that need updating are greatly appreciated. We are continually striving to improve our guest experience and sincerely regret that we have not met your expectations on this occasion. My team and I have taken note of your comment on Breakfast has addressed them with Food and Beverage department heads. Thank you again for your feedback and I do hope to be able to welcome you back to Baitong Hotel. Warm Regards, Borami Shin Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water in gym centre.
Stayed 4 nights in Oct 2019
Response from Borami on 3 Nov 2019
Dear Sir/ Mam, Thank you for taking the time to share your experience with us at Baitong Hotel & Resort. Please accept my sincere apology for any inconveniences. We make every effort to review and address all guest experiences very carefully, and it is only through detailed feedback such as this, that we can do so. I will share your feedback with Housekeeping manager to improve our services in the Gym. It was a pleasure to welcome you as our guests once again. Kind regards, Borami Shin Hotel Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing New Hotel With Comfortable Beds
The bed is amazing, it's so comfortable that I skipped a day of activities just to sleep it. The room is huge with a deep pool, though I didn't use the pool, it exudes a resort and serendipity feel.
Stayed 3 nights in Oct 2019
Response from Borami on 20 Oct 2019
Dear Ms. Wendy, Thank you for taking the time to share your experience with us at Baitong Hotel & Resort. I am pleased to read that our team were able to your stay comfortable especially bedding was comfortable for your stay and It is wonderful to hear that you enjoyed so many aspects that made your time extra special of your stay with us. It was a pleasure to welcome you as our guests once again, and we look forward to continuing to welcome you for many more comfortable stays with us. Kind regards, Borami Shin Hotel Manager

10/10 Excellent

Shiu Onn Justin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Hotel with Great Staff.
Baitong is a rare find in Phnom Penh. It is modern, clean and well located. Staff has been more than helpful in problem-solving。 Great hotel! Will definitely be back.
Stayed 4 nights in Oct 2019
Response from Borami on 14 Oct 2019
Dear Shiu Onn Justin, Thank you very much for your generous review and for sharing the experience at Baitong Hotel & Resort. My team and I are very delighted to read your comments about your recent stay and glad that you have an amazing stay at our hotel. It has been a great pleasure to have you stay with us, and thank you very much once again for your generous feedback. We most certain do look forward to welcoming you back to Baitong Hotel&Resort. Warm Regards, Borami Shin Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great, room very comfortable Staff were fantastic
Stayed 2 nights in Oct 2019
Response from Borami on 14 Oct 2019
Dear Sir/ Mam, Thank you for choosing Baitong Hotel for your recent holiday and extending such gracious comments regarding your stay. We are pleased to know that you were impressed with overall stay experience of the pools and quality of service by our team members. I shall pass along your comments to our entire team to serve as added motivation for them to continue delivering the highest standards of service to our guests. Once again, thank you so much for your review and am truly elated that you had such a fantastic stay. Should your travels bring you back to Phnom Penh, I and the team hopefully you will visit us again. Warm Regards, Borami Shin Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Green Hotel
I stay 2 nights after stay from other new hotel in the city. The exterior and room view was great,my room is pool view. I feel the bed and pillow are too soft and my bahtroom once shower it's leak to toilet area. And it was smell in the bahtroom,you have to close the door all the time. Nice towel design for hotel name. Breakfast choice was not bad ,there are choice for you both buffet and a la carte to order. It nice to stay few need to touch up esp bathroom smell.
Stayed 2 nights in Oct 2019
Response from Borami on 14 Oct 2019
Dear Sir / Mam, Thank you for taking the time to share your detailed experience with us. We are pleased that you enjoyed your stay with us. We truly appreciate your valued comments and please accept my sincere apology for any inconveniences. We make every effort to review and address all guest experiences very carefully, and it is only through detailed feedback such as this, that we can do so. The feedback you have shared with housekeeping manager and the team continue to improve. On behalf of the team I wish you the very best in your future endeavors and we hope to be able to welcome you back again in the future. With best regards, Borami Shin Hotel Manager