Lucky Star Hotel

3.0 star property
Comfortable hotel near Royal Palace

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May 2024

Lucky Star Hotel

Photo gallery for Lucky Star Hotel

Desk, free WiFi
Front of property
Desk, free WiFi
Interior detail
Bathroom

Overview of Lucky Star Hotel

Reviews
6.2

Popular amenities

  • Spa
  • Free WiFi
  • Laundry
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh, 855
  • Popular LocationOlympic Stadium10 min walk
  • Popular LocationCentral Market3 min drive
  • Popular LocationRoyal Palace3 min drive
  • AirportPhnom Penh (PNH-Phnom Penh Intl.)28 min drive
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Room options

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About the area

Phnom Penh

Lucky Star Hotel is located in Tuol Kouk, a neighbourhood in Phnom Penh. Phnom Penh Fantasy World and Water Garden are local attractions and those in the mood for shopping can visit Riverside and Monireth Boulevard.

What's nearby

  • Olympic Stadium - 10 min walk
  • Central Market - 3 min drive
  • Tuol Sleng Genocide Museum - 3 min drive
  • Tuol Tom Pong Market - 3 min drive
  • Royal Palace - 3 min drive

Getting around

  • Phnom Penh Railway Station - 9 min drive
  • Phnom Penh (PNH-Phnom Penh Intl.) - 26 min drive

Restaurants

  • Starbucks Olympia Mall - 14 min walk
  • Domino's Pizza - 6 min walk
  • Khmer Thai Restaurant - 6 min walk
  • Café Amazon - 9 min walk
  • T&C - 6 min walk

About this property

Lucky Star Hotel

Hotel located in Tuol Kouk
A corner/local shop, dry cleaning/laundry services and a business centre are just a few of the amenities provided at Lucky Star Hotel. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), tour/ticket information and luggage storage
  • A 24-hour front desk, wedding services and a lift
Room features
All 60 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and free bottled water.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 21-inch plasma TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 5 km
  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Business centre
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • Lift

More

  • 5 floors
  • Building
  • Built in 1998

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 21-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 10 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Lucky Star Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Phnom Penh
Lucky Star Hotel Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Hotel Hotel Phnom Penh

Frequently asked questions

Is Lucky Star Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lucky Star Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Lucky Star Hotel?

Check-in start time: 7:00 AM; check-in end time: 11:30 PM.

What time is check-out at Lucky Star Hotel?

Checkout is at noon.

Does Lucky Star Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 10 per vehicle applies.

Where is Lucky Star Hotel located?

Located in Tuol Kouk, this hotel is within a 5-minute walk of Monireth Boulevard and City Mall. Olympic Stadium and Wat Moha Montrei are also within 15 minutes.

Lucky Star Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 6 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 20 out of 65 reviews" "
Rating 4 - Poor. 14 out of 65 reviews" "
Rating 2 - Terrible. 7 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Serena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Stayed 1 night in Jun 2022

4/10 Poor

George

Stayed 5 nights in Jan 2022

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice place. Recommend highly. Will visit again
Stayed 24 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
Stayed 7 nights in Feb 2020

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Paul

Business traveller
Liked: Staff & service
Need better maintenance
Not well maintenance hotel
Stayed 2 nights in Dec 2019

6/10 Okay

Rudy

Disliked: Property conditions & facilities
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Stayed 8 nights in Nov 2018