Best Western Phlegraean Fields hotels

"NON STOP and honking street Traffic, paper thin walls and leaking toilet dripping made this a no sleep zone"

"My daughter’s toothbrush was replaced with a used one after our room was serviced. We’re very confused about how this happened and would like an explanation. We raised the issue the following day, but Marco told us to ask the cleaning staff, and that was the only response we received."

"Stayed 24/04 to 01/05 2026 I think this is a great hotel right in the heart of Sorrento, so location is perfect. There is a short walk to the restaurants and shops, and the zig zag walkway to the beach. On the approach the gardens are lovely and smelt like a florist at the end of April. The hotel has its own pool and Pool lounge bar, all lovely for relaxing. Inside the reception area, it is very spacious and welcoming with the reception staff very pleasant, and helpful. Check in was very easy, nice after a long trip. Suitcases were taken to our room by porter, which was also a nice touch. The hotel has a traditional Italian feel; well decorated and tasteful items place around every corner. The room we had was overlooking the pool, which was lovely during the day, but could get a bit noisy at night with the sound of the mopeds and people talking echoing around the large courtyard of hotels. If I went again, I would pay the extra for the sea, side of the hotel as it may well be a little quieter. The room itself was clean practical and tidy, and the bed comfortable, with house maids making beds and changing towels daily. The hotel overlooks the cliff to the sea, where an outside balcony lounge bar is a great place to sip your first holiday drink. The bar allows you to enjoy the beautiful sunsets this side of the hotel is lucky to receive. The breakfast lounge is lovely with seating all along the window edge, looking out over the sea and beaches, with Mount Vesuvius in the backgr"

"Room was comfortable, and clean .,The breakfast was good and the location was good. Very close to the train station. Staff were friendly and helpful. "

"Clean"

"Our stay at the Grand Hotel Europa Palace in Sorrento was fantastic. The location is ideal—just steps from the center of town and about a five-minute walk to the train and bus station. The ferry is a bit farther and requires going down to the base of the cliff, but there’s a lift near the marina that makes it much easier. What truly sets this hotel apart is the staff. Everyone—from the front desk to the porters to housekeeping—was incredibly kind and welcoming. A special thank you to Lucchia, one of the room attendants, who was especially lovely. The breakfast team was also excellent, including the gentleman in the white tux, the woman and two younger staff members, and the omelette chef. One of the front desk staff even told us she would miss us when we left, which says it all. The views are stunning—overlooking the Gulf of Naples with Mount Vesuvius in the distance. Having a drink at the bar with that view was unforgettable. The pool requires several staircases to reach, and the water was quite cold during our stay. The sea was also very cold, and windy conditions made swimming difficult at times. We visited Positano and Amalfi, but Sorrento was our favorite—great vibe, shopping, and restaurants. The Grand Hotel Europa Palace sits right in the middle of it all. You come for the views, but the staff make it feel like home. We can’t wait to return."

"This is an elegant, old-world hotel and is beautifully maintained. The staff were very gracious and helpful. The room was large with high ceilings, an elegant bathroom and a small balcony opening out to the bay. There was a hot water kettle with packs of coffee and a mini-fridge. The rooftop bar/restaurant was a lovely spot for a drink at sunset. The waterfront area directly in front of the hotel is great for walking, and is being refinished very attractively with gray paving stones. It is a 10-12 minute walk along the waterfront to Molo Beverello port for ferries to Capri, Amalfi, etc."

"Everything was perfect. Excellent hotel. Good breakfast. Staff really friendly"

"A beautifully appointed property with all the amenities right at easy reach. The restaurant is fantastic, but not for the casual diner. You'll be there a while. If you need a simple meal, the rooftop is good, and there are options within a block."