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Reviews of Ocean Terrace Suite and Spa Luxury

4 out of 5
Ocean Terrace Suite and Spa Luxury
Jalan Raya Batumulapan, Penida Island

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.6/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness
This property has great potential. Location is gorgeous, rooms are spacious and the property is expansive. However, a few things were a complete let down. Despite being the only guests on the property, our room was still not ready by the time we showed up at 3 PM and the shower handle broke. By the time we returned from our day at 9 PM, the room was still not ready and so we decided to switch rooms. The new room was adequate, but throughout the night the electricity kept cutting in and out, which meant that the AC stopped and started incessantly; leading to a restless night. Don't even get me started on the WiFi and coffee; both of which were non-existent (which hotel doesn't have a coffee!?). The staff kept attributing issues to 'COVID', but honestly a lot of things had nothing to do with the pandemic - The electricity, broken shower handle, no coffee/wifi, and not getting our room ready on time have nothing to do with the current situation.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were v nice, the food was ok (but better than the surrounding restaurants) and good value, it is hard to get anywhere without a scooter. The rooms are spacious and have bath / shower and space to sit.
Stayed 2 nights in May 2019
Response from gede on 9 Jun 2019
thank you very much for your great review and always to looking forward to see you back again

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Amazing! Beautiful ocean view, lovely staff, in an awesome island! It’s about a 15 min drive from the main harbor. The staff was beyond helpful.
Stayed 2 nights in Mar 2019
Response from gede on 23 May 2019
Thank you very much for your critic and comment ,best regards of family in nusa penida for your and we will expect you to come back again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel w 7 cabins. Staff extremely friendly and helpful. The bathrooms can get some facility upgrade and brighter lights. Other than that everything is good for a small hotel on a small island.
Stayed 2 nights in Jan 2019
Response from gede on 3 Mar 2019
thank you so much for your great review and i will do our best for every guest experience

10/10 Excellent

Gyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from gede on 23 May 2019
thank you so much gyda and hope to see you agin in near future and nice to looking after you