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Reviews of Best Western Plus Swiss Chalet Hotel & Suites

2.5 out of 5
Best Western Plus Swiss Chalet Hotel & Suites
141 S Frontage Road, Pecos, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 480 out of 589 reviews" "
Rating 8 - Good. 73 out of 589 reviews" "
Rating 6 - Okay. 17 out of 589 reviews" "
Rating 4 - Poor. 8 out of 589 reviews" "
Rating 2 - Terrible. 11 out of 589 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from rb on 1 May 2024
Hello Rosalva,Thank you for the nice compliment. RichardGeneral Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Will stay again!
Stayed 1 night in Apr 2024
Response from rb on 1 May 2024
Hello Henry,Thank you for your visit stay and for the wonderful compliment.RichardGeneral Manager

10/10 Excellent

Alycia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is awesome. Property is beautiful and perfectly maintained. Nicest stay I have had in a long time. Pool/hot tub/fitness center were top notch. Breakfast was amazing. Would definitely stay again
Stayed 1 night in Apr 2024
Response from rb on 10 Apr 2024
Hello Alycia,Thank you for the generous compliments on our management of our hotel, amenities, delicious breakfast buffet and our amazing staff. I hope you have an opportunity to visit us again soon.RichardGeneral Manager

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a gem! The staff were welcoming, the inside and outside were well maintained and clean. The rooms were really nice! The breakfast was awesome with a ton of options and delicious!
Stayed 1 night in Mar 2024
Response from rb on 21 Mar 2024
Hello Jody,On behalf of my staff, I want to thank you for the wonderful review. In addition, to the generous compliments on our cleanliness, breakfast buffet and our amazing staff.RichardGeneral Manager

10/10 Excellent

Brennan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed it. Has a cool little spiral staircase and nice rooms for a reasonable rate. Stayed here for Christmas when my family came down while I was working.
Stayed 1 night in Dec 2023
Response from rb on 21 Mar 2024
Hello Brennan,Thank you for your recent visit and for the wonderful review. I hope you and your family have another opportunity to visit us again.RichardGeneral Manager

10/10 Excellent

Eve

Stayed 1 night in Mar 2024
Response from rb on 3 Apr 2024
Hello Eve,Thank you for your recent stay and for taking the time to complete the survey. I appreciate the perfect score. I will share with my entire staff. RichardGeneral Manager

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful! Best variety ever! The jacuzzi and pool were the best we've experienced in a long time! The jets/heat were perfect. We will highly recommend this hotel and definitely be back on our next travels through Texas.
Stayed 1 night in Mar 2024
Response from rb on 14 Mar 2024
Hello Billie,Thank you for the wonderful compliments from our breakfast buffet and indoor pool & hot tub. RichardGeneral Manager

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024
Response from rb on 6 Mar 2024
Hello Donna,Thank you for sharing you review with us and for the nice compliment. RichardGeneral Manager

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing place will definitely be coming back
Stayed 1 night in Feb 2024
Response from rb on 21 Feb 2024
Hello Mark,Thank you for the wonderful compliment. RichardGeneral Manager

10/10 Excellent

Marjorie, North Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay far exceeded our expectations. What a lovely hotel. We stopped here overnight during a trip covering the 4 national parks in the area. It was like a spa retreat. The room was large, the bed and shower great and they supply just about any amenity you can think of. We had both dinner and breakfast there and both were delicious. I highly recommend this hotel. Well done owners and staff 👏👏👏👏
Stayed 1 night in Feb 2024
Response from rb on 12 Feb 2024
Hello Majorie,Thank you for taking the time to share your review with us. On behalf of my staff, I would like to thank you for the generous compliments on our room accommodations, our wonderful restaurants, and our amazing staff.RichardGeneral Manager

10/10 Excellent

Bianca N.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from rb on 30 Jan 2024
Hello Bianca,Thank you for your recent stay and for the perfect review.RichardGeneral Manager

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from rb on 30 Jan 2024
Hello Cindy,Thank you for sharing your review regarding your recent stay. I hope you have an opportunity to visit us again soon.RichardGeneral Manager

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the desert
What a wonderful stay after driving 10 hours. The staff was friendly and the hotel , the rooms and grounds were meticulously clean. . Room was very comfortable and spacious. Having the restaurant next door was an aded plus. Wish I had brought my bathing for the enclosed pool. Will definitely stay again when I make my annual trek out west.
Stayed 1 night in Jan 2024
Response from rb on 27 Jan 2024
Hello Lynne,On behalf of my staff, I would like to thank you for the wonderful review. I appreciate the generous compliments on our room accommodations, restaurant, and our amazing staff. RichardGeneral Manager

10/10 Excellent

Dusty

Stayed 1 night in Jan 2024

10/10 Excellent

Dusty

Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from rb on 19 Jan 2024
Hello John,Thank you for completing the survey regarding your recent stay, and for the perfect score as well. RichardGeneral Manager

10/10 Excellent

Richard, Atlanta

Stayed 1 night in Jan 2024
Response from rb on 12 Jan 2024
Hello Richard,Thank you for your recent stay and for completing the survey with a perfect score. RichardGeneral Manager

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This facility is located in Pecos Texas, a somewhat remote area where local dining options are a little limited. But for sure, the breakfast at the hotel was totally five star both in quality and quantity. the Kitchen staff were very friendly as they obviously enjoyed their work and pleasing the customers. The man who checked us in was very pleasant and informative who also seemed to enjoy his job and people. the room was good, bed excellent.
Stayed 1 night in Jan 2024
Response from rb on 12 Jan 2024
Hello Raymond,Thank you for the wonderful review. On behalf of my staff, I would like to thank you for the generous compliments from our delicious breakfast buffet, room accommodations, and our amazing staff. I hope you have the opportunity to visit us again. RichardGeneral Manager

10/10 Excellent

Karina

Stayed 1 night in Jan 2024
Response from rb on 27 Jan 2024
Hello Katrina,Thank you for your recent stay. We look forward to your next visit with us.RichardGeneral Manager

10/10 Excellent

ELI, Swanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from rb on 6 Jan 2024
Hello Eli,Thank you for your recent stay and the perfect score on your survey.RichardGeneral Manager

10/10 Excellent

Gloria

Stayed 1 night in Dec 2023
Response from rb on 12 Jan 2024
Hello Gloria,Thank you for completing the survey and for the excellent score.RichardGeneral Manager

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rb on 6 Jan 2024
Hello Wayne,Thank you for the perfect score regarding your recent stay. I appreciate you taking the time to complete it. RichardGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from rb on 2 Jan 2024
Hello Michael,Thank you for completing the survey during your recent visit. On behalf of my staff, I appreciate the perfect score.RichardGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rb on 30 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. We value your feedback.RichardGeneral Manager

10/10 Excellent

Paula Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rb on 30 Dec 2023
Hello Paula,Thank you for completing the survey regarding your recent stay. We appreciate the perfect score. RichardGeneral Manager

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocked it was so amazing
I was just passing through this small town and grabbed this place to stay for the night. I was shocked how nice the hotel was considering all things (price, location, etc). My room had a little balcony with a table over looking the entry way which was cute, plus the room was very large, the tub was very big. The breakfast was freaking amazing, everything you could ever want for breakfast. The indoor pool and hot tub were nice and the gym was the biggest I've seen in a hotel of this kind. Keep in mind, I'm comparing it to another approx 100/night hotel not a luxury hotel. It was Christmas so the place was decorated very cute and it was close to whatever I needed in town (very small town). Honestly, if I ever had a reason to go to that town again, I'd love to stay there as a romantic weekend. I was on the second floor, so taking the staircase down was kind of cool as well (versus the elevator). The room had everything I need. The ONLY thing I noticed was it took a while for the water to get hot, but no big deal. This place was virtually perfect in my book.
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Hello Rodney,Thank you for completing the review regarding your recent stay at our property. On behalf of my staff, I would like to thank you for the generous compliments from our room accommodations, amenities and our amazing breakfast buffet. I hope you have another opportunity to visit us again. RichardGeneral Manager

10/10 Excellent

Abraham, Laredo

Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Hello Abraham,Thank you for taking the time to complete the review regarding your recent stay.

10/10 Excellent

Sheona

Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Hello Sheona,Thank you for your recent stay and for perfect rating. RichardGeneral Manager

10/10 Excellent

Selene

Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Hello Selene,Thank you for the perfect score we received during your recent stay. RichardGeneral Manager

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from rb on 12 Dec 2023
Hello Susan,Thank you for taking the time to complete the review during your recent stay with us.RichardGeneral Manager

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, staff was nice and helpful, very clean.
Stayed 3 nights in Dec 2023
Response from rb on 12 Dec 2023
Hello Edward,Thank you for sharing your review with us and for the nice compliments on our cleanliness and staff.RichardGeneral Manager

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing repeat stay
Repeat stay. Amazing service. Easy to find, clean, rooms are clean and beds are comfortable, well stocked with everything you need, complementary breakfast is amazing. This will be our go to spot on our road trips.
Quality supplies
View entering room
Bath
Recliner, 2 queens, desk, kuerig with plenty pods, large vanity stocked with Supplies,
Stayed 1 night in Dec 2023
Response from rb on 12 Dec 2023
Hello Maria,Thank you for another stay with us and the wonderful compliments on our amenities. We look forward to many more visits.RichardGeneral Manager

10/10 Excellent

Marianne, Florence

Liked: Amenities
Great stay at this Best Western Plus. Everyone was so attentive and friendly! Wonerful breskfast!.
Stayed 1 night in Dec 2023
Response from rb on 12 Dec 2023
Hello Marianne,Thank you for your recent stay and the generous compliments from our attentive, our delicious breakfast buffet, and our amazing staff.RichardGeneral Manager

10/10 Excellent

russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Nov 2023
Response from rb on 12 Dec 2023
Hello Russell,Thank you for the review and the perfect score.RichardGeneral Manager

10/10 Excellent

Vianey

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the service is excellent. The check in was very quick and easy. The indoor pool is great, the water is always warm and clean, my kids love it! The breakfast buffet is great as well.
Stayed 2 nights in Nov 2023
Response from rb on 27 Nov 2023
Hello Vianey,Thank you for the wonderful and generous compliments on our amazing staff, breakfast buffet and accommodations. I am very pleased to hear your children enjoyed their stay.RichardGeneral Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from rb on 27 Nov 2023
Hello Frank,Thank you for your recent stay with us and for the perfect score we received. RichardGeneral Manager.

10/10 Excellent

Karime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from rb on 27 Nov 2023
Hello Karime,Thank you for taking the time to complete your review regarding your recent visit with us. We appreciate the perfect score.RichardGeneral Manager

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities
Evrything was excellent
Stayed 1 night in Sep 2023
Response from rb on 27 Sept 2023
Hello Horacio,Thank you for the perfect rating and for the nice compliment.RichardGeneral Manager

10/10 Excellent

Sheikh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from rb on 27 Sept 2023
Hello Sheikh,Thank you for your recent stay and for the generous score.RichardGeneral Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from rb on 13 Sept 2023
Hello Brenda,Thank you for your recent stay and for the perfect rating.RichardGeneral Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Aug 2023
Response from rb on 23 Aug 2023
Hello Annette,Thank you for the perfect score regarding your recent stay with us. We appreciate it.RichardGeneral Manager

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rb on 18 Aug 2023
Hello Nicholas,Thank you for your recent stay and for the perfect rating.RichardGeneral Manager

2/10 Terrible

Aramis

Stayed 3 nights in Jul 2023
Response from rb on 31 Aug 2023
Hello Aramis,If you don't mind, do you mind sharing with me in more detail about your stay?RichardGeneral Manager

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We really enjoyed this hotel because of the amenities (hot tub, pool, and one of the best gyms from a hotel). Breakfast was also impressive, as it offered a lot of variety. Our rooms had a little bit of a smell otherwise it was clean. Lastly, we were treated unkind in multiple occasions by front desk named Star (check in process (very rude) , needing supplies etc.).
Stayed 1 night in Aug 2023
Response from rb on 8 Aug 2023
Hello Andrea,THank you for your recent stay with us and for sharing your review with us. We appreciate the compliments and will resolve on the issue you encountered upon check in.RichardGeneral Manager.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very welcoming atmosphere. Always stay here when we are in town ❤️
Stayed 1 night in Aug 2023
Response from rb on 7 Aug 2023
Hello Christina,Thank you for another visit with us and for the generous compliment.RichardGeneral Manager

10/10 Excellent

Deanna

Stayed 1 night in Jul 2023
Response from rb on 20 Aug 2023
Hello Deanna,Thank you for the perfect score regarding your recent stay with us. We appreciate taking the time to complete the review.RichardGeneral Manager

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Glad they added an evening menu.
Stayed 1 night in Jul 2023
Response from rb on 19 Jul 2023
Hello Catherine,Thank you for taking the time to complete your score during your recent stay with us. Thank you for sharing the compliment on our evening menu. We're always thinking of new ways to offer service to our guests and offer food in our pool area.RicharGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
This hotel is absolutely charming! The Bolger all style and decor are inviting. We stayed in one of the one story buildings and it was great being able to have your own parking places right outside your door. It made everything so much easier. The room was very comfortable and clean.
Stayed 1 night in Jul 2023
Response from rb on 19 Jul 2023
Hello Lisa,Thank you for the wonderful compliments on our decor, amenities, and our cleanliness. I hope you can visit us again soon.RichardGeneral Manager

4/10 Poor

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Too expensive for what you get
This was a was a overnight stay and our only desire was to get a good night sleep in a clean, quirt room with a decent mattress. The hotel room was clean and roomy with a good mattress. Unfortunately the walls are thin and our next door patrons had the TV on ALL night long. We had asked for a quiet room away from the interstate but were told that they were sold out so we had no other options. Our room had a balcony that went out into the lobby which was odd and noisy. The water pressure in the shower was bad and the included breakfast which the front desk raved about was below average. I think other than the noise I would have rated our stay higher but considering the price which was higher than merited and barely a 3 star hotel, we were disappointed and delighted to leave very early the next morning. Lastly, not to offer decaf coffee in the day and age is shocking.
Stayed 1 night in Jul 2023
Response from rb on 19 Jul 2023
Hello Kenneth,Thank you for sharing your review with us. I would like to thank you for sharing your stay with us. I would also like to apologize for the experience you encountered, and it will be discussed with all departments to resolve and prevent this from occurring again. RichardGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Parking spaces were nice and wide. Breakfast buffet in a large dining room, much better than a typical, small motel breakfast. Near the freeway - great for drivers passing through needing a good, convenient hotel/motel. The main building is a hotel. Behind that are 2 buildings with 1 story motel style rooms that are larger than what I typically find.
Stayed 1 night in Jul 2023
Response from Isabel M GS Supervisor on 16 Jul 2023
Thank you for taking time to leave a review. Glad you enjoyed your stay with us. Hope to see you back in the near future.