Hotel Sunway Hotel & Apartments di Pasir Puteh Baharu

"Clean room, but bath towels look a bit old. Efficient staff especially the security guards at basement carpark. "

"Good"

"OK"

"Amrit from the Lobby Café delivered outstanding, personalized service throughout our two days at the Lobby Lounge. His attentiveness and ability to remember my tea preference after the first day reflected true professionalism. Lynah, Ambassador on 31/01/26 and Receptionist on 01/02–02/02, was equally commendable, explaining room facilities, fulfilling requests with follow-up, and respecting privacy. However, Room 6008 had several issues. Breakfast on 01/02/26 lacked butter and featured a poorly cooked sunny-side-up egg—salty and undercooked. Room service on 31/01/26 was initially unavailable due to a private event, causing over an hour delay, though later resolved by the Duty Manager. The room lacked essentials on check-in, including a hairdryer, sufficient tumblers, and shampoo, conditioner, and shower gel. Gym facilities were advertised but unavailable, and disturbances over both nights affected comfort. Car parking was dangerous and chaotic, with no directional signage, leading to vehicles moving in conflicting directions. Despite these issues, the Wagyu steak, lamb racks, and kampung fried rice were exceptional, and the service from Amrit and Lynah was outstanding, which is why I still award 4 stars"

"The room was clean and staff are helpful. Amenities in the room is outdated and need maintenance work or best a renovation. "

"poor service reception"

"Bilik hotel yg kami pilih luas dan selesa. Aircond & air panas berfungsi dgn baik. Staf juga sangat membantu sepanjang proses checkin n checkout Terdapat kedai KK, Mixue & mrdiy berdrkatan dgn hotel. Plan nak stay lagi dihotel ni bila kami dtg lagi ke ipoh "

"i was enjoy staying there. the room is clean and i love the sofa. hotel not provide mineral bottle but there is jug & cups in the room, can get hot / cold water from filter machine places at corridor. "

"Very good strategic location near to old town but 10 minutes walking distance aparted. So that hotel is quiet enough. Reception manager who looks owner family was very friendly and kind. Quick response for several requests. Strong recommendation. "