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Reviews of Clement Palo Alto – All-Inclusive Urban Resort

5 out of 5
Clement Palo Alto – All-Inclusive Urban Resort
711 El Camino Real, Palo Alto, CA

Reviews

10

Exceptional

Rating 10 - Excellent. 82 out of 86 reviews" "
Rating 8 - Good. 2 out of 86 reviews" "
Rating 6 - Okay. 2 out of 86 reviews" "
Rating 4 - Poor. 0 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gym needs to expand it's tiny Service is the best
Stayed 1 night in Apr 2024
Response from Clement Team on 17 Apr 2024
Thank you for your generous rating & kind comment.If you do decide to stay with us again PLEASE allow us to offer you the use of the newly renovated gym at The Westin right next door our Sister property.Thank you Clement Team.

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip was amazing at the Clement! Everyone who works there is more than pleasant and so very helpful! Food was amazing and the room was home away from home.
Stayed 3 nights in May 2023
Response from The Clement Team on 26 May 2023
Thank you so very much for your very generous score "10" & kind comments.We look forward to your return.

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from Gail on 15 Apr 2023
Thank you for choosing to stay at The Clement Palo Alto we very much appreciate your generous rating on the experience with us.Much Appreciated.

10/10 Excellent

Kimberly M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish pool was open and construction noise started too early in morning.
Stayed 9 nights in Aug 2022
Response from Clement Team on 11 Sept 2022
Thank you so very much for choosing to stay at The Clement Palo Alto. We profusely apologize for the inconvenience caused during your stay with the disruption of the Rooftop renovation, we are hoping this will be completed before the end of the year & hope to see you in the near future to enjoy the pool / jacuzzi in peace & quiet. Warmest Regards Clement Team.

10/10 Excellent

Jill

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Gail on 27 May 2022
Mrs. Choate it is always an absolute pleasure to have you stay with us at The Clement Palo Alto. Safe Travels.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and Relaxation
My wife loved staying at the Clement as a Mother's Day getaway. The room was great and the service was excellent.
Stayed 1 night in May 2021
Response from The Clement Palo Alto Team on 31 May 2021
Good Afternoon Melvin, Thank you for choosing to stay with us to celebrate Mother's Day. We are thrilled to hear you enjoyed your suite at the hotel and the service provided to you by our team. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2021
Response from Clement Staff on 7 May 2021
Good Evening Anonymous, Thank you for choosing to stay at The Clement Palo Alto! We greatly appreciate you taking the time to provide us feedback from your recent experience. We are thrilled to see you enjoyed your time with us and we will look forward to hosting you again soon. Best Wishes,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay.
It was perfect for us. I would definitely do it again. Love the hotel. Wish the restaurant was open. It otherwise our stay was perfect.
Stayed 1 night in Feb 2021
Response from The Clement Palo Alto Team on 16 Feb 2021
Melissa, Thank you for taking the time to share your experience with us. We are very pleased to hear you enjoyed your stay, even with The Dining Room being closed. We will look forward to seeing you again soon. Best Wishes

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from The Clement Palo Alto Team on 16 Feb 2021
Anthony, Thank you for taking the time to review your experience at The Clement Palo Alto! We are very pleased to see you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best I've Ever Had.
Im speechless. Bidets, heated flooring, Egyptian cotton sheets, prompt service. Did I mention it's all inclusive?. You're wasting time reading any further go book a stay and see for yourself!!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pamper yourself at this hotel
The purpose of this trip was to celebrate an accomplishment in our family as well as to give my entire family a much needed break from our daily grind ever since Covid started. We chose the right hotel to do that. While staying there for 3 nights, we ordered room service, ate til we're full, spent hours at the pool and hot tub, spent hours soaking in the giant tub in our suite, watched TV and rested our minds. This is not how we usually do our daily lives :) However, after working very hard every day this year, we felt entitled to reward ourselves with a luxury hotel stay. The only thing we hoped was more available was Chromecast on the TV. It's either the functionality was there but we didn't find it, or it was not there altogether. Our family watches a lot of Netflix to rewind so it would have made the experience much better if we had Chromecast or Netflix function on the TV. Overall, if you are looking somewhere to be pampered and treated like a royalty, this is the place. From guest services, housekeeping and all the personalized touches, it was very very good.
Stayed 3 nights in Nov 2020
Response from The Clement Team on 22 Jan 2021
Thank you very much for your kind words. We are so happy that you had a much deserved relaxing & enjoyable few days, the pleasure was all ours. Since we now know that you and your family enjoy watching Netflix, as an alternative we have an Amazon fire stick available for you upon request to stream your favorite shows next time ! Thank you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Rooms are beautiful and super comfortable. Dining room and it’s good are too notch. Service is incomparable to anything I’ve ever experienced in a hotel.
Stayed 1 night in Nov 2020

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place mediocre bed
Overall this place is great, a little on the pricey side but if you utilized the all inclusive aspect of it, it makes you feel like it was worth it. Service is incredible and every employee there was very kind and helpful, the room was very nice with heated bathroom floors and tvs everywhere. My only problem was the bed, the mattress felt like quick sand, the pillows were so massive almost unuseable and the down comforter must have weighed 50lbs felt like i was getting smootheted but if you are into that kind of stuff than it's the perfect place! I will probably stay here again but might try the pull out couch next time!
Stayed 1 night in Oct 2020

10/10 Excellent

Tummybliss, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was awesome. From the time we arrived and got greeted, to entering our room and using the amazing facilities. This hotel is truly a hidden gem in Palo Alto. The staff were great and service was top notch. Thanks for making our stay memorable!
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palo Alto Gem
Wonderful Hotel and Staff. The "all inclusive" is a nice differentiator as compared to other higher end hotels. The food is amazing and the staff is incredible.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 stars!!!!!
From the moment we arrived Benny was AMAZING. We came for my wife’s birthday weekend and they surprised her with a bouquet of flowers, chocolate covered strawberries and the most excellent service we’ve ever experienced. I beyond highly recommend staying here. Heated bathroom floors, heated toilet seats. Comfortable pillows and bed.amazinf roof top hot tub and pool. You won’t regret it
Stayed 1 night in Aug 2020

10/10 Excellent

Joe, Los Alamitos, CA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive concept was well received by our boys. The staff welcomed them into the kitchen and pantry at all hours and our family was treated exceptionally well by all we came across at the hotel. The food was excellent and the room was one of the best that we have ever stayed at in California. The heated rooftop pool was a major plus as was the large soak in tub en suite. We will definitely come here again.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property and I really enjoyed my stay here.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in every way
Wonderful stay! Great food, super friendly and helpful staff, perfect location and so clean and up to date! I look forward to my next stay.
Stayed 4 nights in Feb 2020

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
A beautiful place to stay with excellent service. I particularly enjoyed the professionally prepared trays with delicious food brought to my room. I often work after hours online & it was convenient. The rooftop area is inviting, the staff attentive while wearing custom tailored outfits. I appreciated the cleanliness, turn down service and stocked snacks & drinks in the room. This was a return visit. I enjoyed my first stay so much I had to book again!
Stayed 3 nights in Feb 2020

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This hotel is AMAZING!
Stayed 1 night in Feb 2020

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ hotel!!!
EXTRAORDINARY Hotel!! We loved our stay. Food and wines exquisite, room/suite spacious with lots of amenities, staff exceptional. We travel a lot and The Clement is now among the top 5 hotels we've ever stayed at. 5-star in every way,
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the sheets. I could stay in that bed all day.Excellent as always. Will definitely be back.
Stayed 1 night in Dec 2019

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best special occasion get-away!
Perfect romantic getaway for our 30th anniversary. The room, service, and dinner were perfection, as was the company!
Stayed 1 night in Dec 2019

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from hom
Staying at the Clement is like being at home away from home. All who work there are so very friendly and helpful! The room and full facility is beautiful and so comfortable. I always look forward to my stays here!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private, luxe and exceptional service. We’d definitely return.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

KEN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the greatest hotel in bay area.food,staff are very very good
Stayed 3 nights in Aug 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and amenities. Very pet friendly!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fantastic way to end our trip. Staff were so friendly and couldn't do enough for us. Felt like a home away from home.Definitely will return.
Stayed 3 nights in Apr 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Fran
A very cozy atmosphere and the staff were extremely helpful. This hotel is a jewel.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties in Palo Alto for quality
Stayed 1 night in Mar 2019

10/10 Excellent

SL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are visiting Stanford this is the nicest hotel you will find in the area. The hotel is walking distance to the campus.The service is OUTSTANDING with a wonderful, professional, happy staff! The entire concept is unique and wonderful. We loved our stay at the Clement and have already booked our stay for Parents weekend.
Stayed 2 nights in Nov 2018

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
5* experience throughout. A few hiccups between the staff at times (order didn’t come, wrong order). Staff communication can be improved, but overall a very luxurious experience.
Stayed 1 night in Dec 2018

10/10 Excellent

Kyle, Seattle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, relax!! Now we just hope all our kids make it into Stanford so we can visit more often!
Stayed 1 night in Nov 2018

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing after long days of meetings
I was in Palo Alto for 3 full days of work meetings and coming back to The Clement each evening was wonderful! The staff couldn't have been any more welcoming and friendly. The food was wonderful and my room was beautiful and so relaxing. I'm so glad that I chose The Clement for this trip!
Stayed 3 nights in Nov 2018