"This was my first time in Hawaii and I stayed at HHV Waikiki Beach Resort. Check-in was smooth, our room was clean, and we had a great ocean view. Restaurant staff and housekeeping were excellent.
Unfortunately, guest services and the front desk were the least helpful part of the stay. We weren’t informed about construction nearby, and there was constant drilling and hammering for several days. The lighting in the room was also very poor, and our floor’s ice machine was out of order.
A friend had flowers delivered while we were out, but the hotel wouldn’t accept them because the delivery driver wouldn’t pay a $3 delivery fee. Considering the $55 nightly resort fee, it seems like that could have easily been charged to the room. The flowers never arrived and no one seemed concerned about resolving it.
On our last day I dropped off stamped postcards at the front desk to be mailed. Later another employee told me they no longer accept mail there, and the postcards I had already given them were just sitting behind the desk.
Overall, our stay was okay — 3/5 — but I wouldn’t stay here again.
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