The Peninsula Group Pacific Coast Highway hotels

"Checkin was a nightmare! 2 hours in line is unacceptable. No compensation for losing 2 hours of vacation time. No blender in the room but the staff brought me one very quickly. Tv remote would not always work. Reported it to the front desk after several hours someone came to fix it but it still gave us problems. Phone in room did not work. Had to walk to the front desk for help. Never fixed. They put us in an ADA compliant room when we did not need it. I told them they should have asked me first as maybe someone actually needed it. They responded they can’t ask and they can’t tell me that I am being out there. This is ridiculous. If someone really needed that room, it should not be wasted on someone who doesn’t need or want it. No shower door so water gets everywhere in the bathroom. The gym was nice! Much Larger than most resort gyms, lap pool a plus. Couldn’t call for a ride so had to walk a lot to get to places. Pool towels not available at every pool and they are heavily guarded when present. Not my first choice resort. It was better when owned by Welk, now owned by Hyatt. So sad to see the resort take a dive in quality. "

"Nice"

"We stayed there for two nights and valet parked my car . On the day we were checking out, the valet services lost my Tesla’s key. The staff was very helpful to locate the car via security cameras and I had to go get the car from the garage with their staff . They were apologetic about it and were going to reserve my valet fees . It was inconvenient and has never happened to me before. "

"It was good. Very convenient for Dolby event. Rooms could use an upgrade, i.e. condition of furniture, fixtures. "

"Room was in a first floor block ( no lift) overlooking and adjacent to a busy parking lot, with traffic heard until very late. Also woken each morning by trash truck emptying the industrial bins ( as early as 5.30am) and beeping of lorries making deliveries very early. No in-room safe and poor facilities overall for a hotel. No room servicing unless requested ( and then sporadic) This has got to be the worst hotel we have ever stayed in. "

"No room available for us with our reservation. We didn’t stay in this hotel."

"It's was great location for my family vacation. Hasbi and sweet blonde lady working evening shift (can’t remember her name) was very polite and help. "

"There was not direct dialing to the front desk, and noticed people not staying at the hotel using the amenities and the pool."

"Beautiful grounds, food and service is top notch!"