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Reviews of Florida Hotel & Conference Center in the Florida Mall

3.5 out of 5
Florida Hotel & Conference Center in the Florida Mall
1500 Sand Lake Road, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 993 out of 1442 reviews" "
Rating 8 - Good. 277 out of 1442 reviews" "
Rating 6 - Okay. 91 out of 1442 reviews" "
Rating 4 - Poor. 31 out of 1442 reviews" "
Rating 2 - Terrible. 50 out of 1442 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
I just wanted to get away for a few days of semi-seclusion and this was a great location. I still had to eat so I had great choices, from the hotel's own Crickets to sushi to pizza and a little bit of shopping conveniently right on the same premises. Excellent location!
Stayed 3 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Lacey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Tim

Travelled with family
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

2/10 Terrible

bebi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Linens were dirty, hair everywhere including floors and shower. Floors were not cleaned. Housekeeping came and re cleaned but the woman had a nasty attitude. Loud music past 11 pm. Uncomfortable, can’t sleep. Hotel management never reached out after.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place!!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Excellent service provided!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Jayashri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Bryan

Travelled with family and small children
Liked: Cleanliness
Friendly front desk, inside the mall and starbucks, chikfila right by the lobby entrance. Inside the rooms seemed renovated but unfortunately, this place is old, dilapidated, broken elevators, flickering lights. Also their IT was hacked which caused serious security issues (phishing attacks via direct message from hotel asking for my credit card information).
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager

6/10 Okay

Jenniffer, Jacksonville

Travelled with group
Disliked: Amenities, property conditions & facilities
The bath tub was dirt it had someone else hair on the wall of the shower and the hot tub was not working nor the ice machine. It turn some very excited girl weekend into a short night.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Room is clean and updated and front desk was very welcoming and pleasant.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with my stay, friendly staff, clean room and quiet. Chose for proximity from the airport. Plenty of food and shopping options close by.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Rena M

Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Hisham, Naples

Stayed 3 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Akilah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Florida Mall access is the key reason I stayed here
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Tysie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff!
Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Kellie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

elton

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was top notch. I will definitely stay again
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Susan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Incredible customer service
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Aned

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Alain

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

YAMEL

Parking is not near the hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Next to mall
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

LUIS

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds and pillows were fabulous!!
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Akilah

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

ibel, buenos aires

Business traveller
Liked: Amenities, property conditions & facilities
Niche from front desk was amazing and super kind and helpful
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

6/10 Okay

Akilah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. Close to MCO airport
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Juan,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff. Great Hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Eddie,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

6/10 Okay

candace

Travelled with family and small children
Inside the hotel was a little outdated, but it was OK.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Candace,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Isaiah

Stayed 2 nights in Feb 2024
Response from General Manager on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

2/10 Terrible

Vassiliki

Travelled with partner
Liked: Cleanliness
I did not appreciate the price and the extra charges
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Guest:Thank you for taking the time to post a review following your recent visit with us. We noted your disappointment with the daily service fee, and I am truly sorry that this was missed at the time of your booking. The Florida Hotel and Conference Center charges a daily service fee which is widely disclosed via our website, and other booking avenues through various industry partners including the site through which you booked. Our decision on the service fee is nonnegotiable and made solely for the convenience of our guests, and is generally very well received. It covers the cost for private self-parking for hotel guests, unlimited internet access in your guest room and all public areas, state of the art 24hr business center, expanded fitness center, in room safe, microwave and refrigerator along with two bottles of water daily. We fully realize that not all of our guests will use all of the amenities all of the time, but in these economic times it is simply the cost of consistently providing and maintaining exceptional service and amenities, with exceptional people. I am truly sorry that this information was missed at the time of your booking.Thanks again for taking the time to post a review. We value your business, and I hope we have the opportunity to welcome you again the next time your travels bring you back to the Orlando area. Sincerely,John LamontGeneral Manager

10/10 Excellent

Zorida

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Gislaine, aruba

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly staff, lots of things nearby
Stayed 4 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Chacarvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every time I've stayed here, it is always a great choice!
Stayed 6 nights in Dec 2023
Response from General Manager on 25 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Decent price
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved that the hotel was immediately adjacent to the mall so that we could shop without going outside. The check in ladies were professional and provided us many details. Our room was ready early and we much appreciated that as well. The pool towels were nice as well. Finally, our dinner at the onsite restaurant was outstanding. I would highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Sybil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My go to Hotel. Never disappoints.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Valentino

Liked: Cleanliness, amenities, property conditions & facilities
NICE HOTEL
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

8/10 Good

Deborah

Stayed 4 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Able to check in early after a long flight and day of traveling
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Leandro, Nassau

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Michael Everton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like - The Mall connected to the hotel, clean, staff
Stayed 6 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Antonia

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I love this Hotel! Everything is clean and NO CARPET
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Ian

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice hotel, convenient location
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager

10/10 Excellent

Harrison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager