Northern Phoenix Spa Hotels

"This hotel does not deserve the rating it has on hotels.com. The room entrances are from the outside like a motel and our door had a gap at the bottom that you could see to the outside. There was a roach crawling on the chaise lounge in our room. The rooms seemed to be very clean though. The breakfast should not be advertised as they only have waffle batter, yogurt, cereal and a few breads. We went to breakfast an hour and 20mins b/f it was over and there was no waffle batter left, no juice, no coffee, no yogurt. There was no one working the area and a lot of upset guests. When the front desk gal was asked about refilling the breakfast she said she was the only one there and she couldn't do anything about it. You can't advertise that your hotel stay comes with breakfast when you don't provide breakfast. They do not provide any eggs or meats ever so it was very poor especially for the rate they charge per night. I would not recommend staying here."

"Pool was overcrowded with kids with $15 day passes. Food and drinks at pool were way overpriced. No adult pool. No music at pools. Not much for restaurant choices. Room was fine. Bed was comfortable. "

"Na"

"The location was amazing. The stars for the staff go to two individuals alone. If not for them (hostess/waitress in restaurant and Brandon at front desk) I would have given ZERO stars for staff. Be prepared to ASK for everything including clean towels, coffee, room cleaning, real glasses, cheese on the breakfast buffet. NOT relaxing - it was a chore. "

"Free drinks food and very friendly staff. Highly recommend."

"We liked the breakfast that gives healthy choices and real food. Room was good size and all in order. One thing we noticed was bit dark in the room especially bathroom. We didn’t have a chance to use pool but looked great. Hotel located away from the street, so it was nice and quiet in our unit and pool area. For the price, it’s very decent we’d use it again if we were in the area!"

"I needed to stay in the North PHX area for work meetings. The location was convenient and offered all of the things I needed in a hotel. The bed was comfortable, there was work area, the WiFi was solid and the coffee was good. Great value for a mid week work trip. "

"Great customer service! Valet staff was amazing! Clean room!"