6/10 Boleh diterima
Eleanor
Mengembara bersama keluarga
26 Dis 2025
Sukakan: Kebersihan
Tidak sukakan: Kemudahan
The room was as described, the beds were comfy even the sofa bed, but we'd booked for 4 people and they hadn't made up the sofa bed or given us enough towels for 4 people.
The kitchen had all the appliances we expected but the oven didn't work so we wasted food as we'd planned on using it and couldn't microwave it.
The heaters were really loud so we turned them off at night, they then came on every hour for half an hour and woke us up repeatedly. Asked at reception for help, the maintenance man just disconnected them so then we had no heating in December.
Really big room with loads of storage space but only 1 chair to sit 4 people.
Could have been brilliant but the details let it down and definitely not worth the money we paid.
The most disappointing thing for us was our flight home was cancelled and made a day earlier, we asked for a refund as soon as we found out and we're totally ignored, asked while we were there, ignored and emailed after, ignored again. So be aware of there's any change to your plans they won't care. This really let the hotel down, we expected them to care.
Eleanor
Menginap 4 malam pada Dis 2025
