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Reviews of Harborside at Charleston Harbor Resort and Marina

4 out of 5
Harborside at Charleston Harbor Resort and Marina
20 Patriots Point Rd, Mount Pleasant, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 820 out of 1509 reviews" "
Rating 8 - Good. 380 out of 1509 reviews" "
Rating 6 - Okay. 164 out of 1509 reviews" "
Rating 4 - Poor. 88 out of 1509 reviews" "
Rating 2 - Terrible. 57 out of 1509 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome view
Stayed 4 nights in Apr 2024

2/10 Terrible

Valerissa

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Our room smelled AWFUL! There was a sewer leak on the fourth and third floor. The patio had weed and trash. Multiple people made complaints for the smell and all they did was reimburse the resort fee as the facility was booked. I wouldn’t recommend staying here
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay! Best part is sitting by the fire pit at night, and meeting new people!
Stayed 4 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great regatta stay. Wish the party was still located on property
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 very nice!! We loved it!
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Carl

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many many times. It's a great place with secure parking, and good amenities.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Randy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, great people and they had everything we were looking for. Definitely returning soon.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

6/10 Okay

Meliea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location near the marina easy access to downtown Charleston. However our room was small thought it would be larger. Had a room with a view but our room wasnt high enough to actually have a view. If we had a higher room would probably have been better. The elevators were out of service quite a bit with one of the only 2 elevators being out the entire stay. The staff were very courteous and the maid service was pretty good however they did frequently take our dirty towels and not return clean ones. The restaurant located on the property was dismal. The drinks we ordered didnt have the correct mix but was brought to us and charged without them telling us they were out of that particular liquor or ingrediants. The appetizers were either old or cooked too long the main course was tasteless though it did look good on presentation. Even the oysters were shucked messily full of dirt and grime and pieces of shell. Had much better and much cheaper oysters in downtown Charleston.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback. We will follow up on your comments with our team to ensure our future guests have a more pleasant stay.

10/10 Excellent

Bo, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Only con was the elevator's.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Seth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room on the harbor side was amazing durring the day but even better durring the night. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Nice and relaxing and peaceful!
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with lots of amenities.
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Pamela, Waxhaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Have stayed here twice now and would definitely come back again. Has the feel of being at the beach with lots of options to enjoy.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

6/10 Okay

Stephan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free coffee and ice cream and cookies
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jeffrey T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 2 nights in Feb 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

8/10 Good

Mark

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

8/10 Good

Richard, Hopewell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely return! Amazing bar and staff
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

4/10 Poor

William P

Travelled with partner
Liked: Cleanliness, staff & service
This property is attractive, but room very small. Ample closet and drawer space. Bathroom extremely small, toilet ridiculously low and shower very difficult to use. Did not receive housekeeping services until requested on day 3. Most disappointing was lack of places to charge technology. Outlets loose and inadequate.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

4/10 Poor

Tara

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love love love the amenities The family atmosphere in one area The adult atmosphere in the other Perfect for travelers with option to use hotel shuttle r water taxis Soooo convenient
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel! Beautiful views and service!
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated on the harbor with a great view and away from the hustle and bustle of downtown Charleston. Finding parking downtown wasn't an issue since we took the water taxi. It was easy access to some of the Mt. Pleasant restaurants we enjoyed. While the rooms are somewhat older they were clean and fresh and we thoroughly enjoyed our visit. The only negative (and it wasn't the hotel's fault) was someone in another room that had a dog barking late into the night making it impossible to sleep.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed here several times. Sadly, I was a little disappointed in condition of our room this time. Wall damage, bed damaged and fixed but, repair was obvious. The bathroom door was very heavy and seemed to be off track so it never closed well, our fireplace would not turn on and more than one light bulb was out. Overall room just felt unkept. Also expected a balcony and received what I would consider a Juliet balcony. Beautiful view but, you could not walk out and enjoy. Overall very nice resort but, could use some attention to details in our room.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

8/10 Good

Kristin

Everything was great except our shower leaked huge amounts of water on the bathroom floor and our keycard to our door kept malfunctioning which required the engineers to come fix it and that took 2-3 hours both times so we couldn’t access our room. But no one else in our group had the door issue besides us.
Stayed 6 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

6/10 Okay

Rachelle

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This was our first stay- and I’m not sure if we will return… pros and cons. Cons: * we called in advance THREE different times to clarify if the showers were walk in before and after booking. We have a family member who needed an accessible room but we were told they were sold out. So- we told them a walk in shower would work but we could not have a room that had a tub and shower attached. We were reassured that the room type we booked would have a walk in shower. Upon arrival, our family member was booked in a room with a shower tub combo… then we were inform we’d the only rooms with walk in shower only were upgrades. So we had to pay extra each night to ensure our family member could stay. This wouldn’t be an issue if we hadn’t called three times and confirmed. * the fish house was overpriced and honestly absolutely terrible food. Our breakfast came out burnt and took forever. Not to mention the eggs they served us tasted and smelled like fish. * there’s a resort fee- which basically doesn’t cover anything that’s worth $50 per night. * the front desk staff was rarely helpful. Pros: Beautiful views from balcony Two pools Great bar next to the water Room sizes on the beach side have walk In showers and are spacious. Parking is easy. I don’t think I’ve written a poor review in a long time (if ever)… if location and views are important it’s fine. But better upkeep, better trained staff, and customer service could go a long way to get people back.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Perfect location! Clean! Wonderful food and atmosphere at the Reel Bar! Wonderful drinks too! Tiki Bar next door was a favorite! And The fish house is great! Nice walking around! And the best is that our Pup Finn is welcome on the property! He loves it as much as we do! See you next year Bridge run weekend!
Stayed 3 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

8/10 Good

Mary Elaine, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very attractive and quite large. The resort was very clean,..and the grounds beautiful. Food,..and the staff in the restaurant were very good. Internet access was terrible.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

DAWN

Travelled with family
Check in rep and shuttle Bus driver were both the best ever ❤️❤️
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

8/10 Good

Alix

Travelled with group
Liked: Staff & service, amenities
A great spot with nice amenities. Hotel itself is a little dated and could use some face lifts.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Ron

Travelled with family
Liked: Staff & service, amenities
The property was in a great location and was set up well. The resort could use some TLC and a freshen up.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

6/10 Okay

Deanna

Travelled with partner
Disliked: Property conditions & facilities
Property seemed run down. Terrible water pressure for shower. Air conditioner took 2 days to reach desired room temperature. TV poor quality and limited channels- NCAA final four game not available. Over priced.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your feedback. We will share your comments and will take necessary steps to ensure our future guests have a better stay.

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harborside was great. I was hesitant based on some of the recent poor reviews, but I thought it was lovely. We had queen rooms with harbor view and balcony and the views were lovely. Room was clean and comfy.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Lisa, Roanoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the harbor. Convenient to Charleston down town area. Quick access to Isle of Palm Beach. Staff very pleasant.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle drivers were the best. We loved our stay.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Tamara

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice Resort.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Joneka

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

GLENN EDWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didmt like was that the fireplace didnt work and the air conditioner was noisy.
Stayed 1 night in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

zachary

Stayed 4 nights in Mar 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Veronica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!