Hotel Dekat Monte Serantes

"The location of this hotel is very good and convenient for getting around the city. However, the room was a bit small. My main concern was the air conditioning. During our stay, the weather was very hot, but the air conditioning in our room was very weak and did not cool the room properly. We reported this to the reception, but were told that the system was less effective because many guests were using it at the same time. Unfortunately, the issue was not resolved, and we felt quite...

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"Tolle Lage, direkt an der Biscaya Brücke und fußläufig zur Metro. Das Hotel ist in einem sehr schönen Gebäude und das Zimmer war sauber, groß und alles war vorhanden, was man braucht. Es gibt einen kleinen Kühlschrank im Zimmer und Kaffee gibt es kostenlos bei der Rezeption. Ich hatte einen schönen Ausblick und man kann im Hotel nett draußen auf der Terrasse sitzen. Das Personal war freundlich und hilfsbereit. Frühstück hatte ich nicht, dazu kann ich nichts sagen. Es gibt viele Restaurants und...

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"The hotel was perfect. However, access to the local train station was appalling and completely inaccessible to wheelchair users. A health and safety hazard for all who use it!"

"AC works beautifully. Great coffee and good location for a peaceful stay. be sure to ask about the Gexto walking route"

"El desayuno incluido esta bastante deficiente. Los huesos siempre fríos y nunca un cocinero presente"

"Excellent location. Great view"

"The hotel breakfast was really good. The staff friendly and helpful. My only issue was the distance from Bilbao centre. The taxis were very expensive between €30 and €40 but there is a convenient bus sevice which was only €2.40 one way so we took that in the day but a taxi home at night "

"Landed in Bilbao and started our trip here before heading to Los"

"Great location for visiting this wonderful city. Surrounded by local restaurants and a short walk to the Guggenheim museum."

"The staff was great, gave good tips about places to visit and general info. They were very kind and pleasant."

"Clean and modern, well-appointed and everything worked. Excellent option for small family (although would have been small for 4 adults). Very easy to get to and from airport (located right by bus station) and major sites were accessible on foot. Area was fine during day (busy with open bars and shops) but felt a little quiet at night. Overall, a good option at less than price of family room in central location or paying for two rooms."

"Superb experience except the two twin beds posing as a queen. Staff went out of their way to make everything great"

"El servicio de recepción un desastre y la noche del sábado el hotel sin avisar hizo una fiesta con dj en el propio hotel en el interior y en la terraza a todo volumen, hasta las dos de la mañana. Por lo tanto, toda la noche sin poder dormir ni descansar, debido al volumen de la fiesta y una vez acabada toda esa gente en la calle hasta más de las tres de la mañana haciendo ruido. Un desastre, llamamos a recepción para quejarnos y nos mintieron y no hicieron nada para acabar con el ruido."

"It was difficult to get a coffee in the breakfast area, which is the only place you can get brewed coffee. Also the view of the Guggenheim from the room was non existent and we paid extra for that. Otherwise it’s a good hotel in a good location with parking across the street"