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Reviews of Belarus Hotel

3 out of 5
Belarus Hotel
Storozhevskaya Ulitsa 15, Minsk

Reviews

8.4

Very good

Rating 10 - Excellent. 135 out of 297 reviews" "
Rating 8 - Good. 120 out of 297 reviews" "
Rating 6 - Okay. 20 out of 297 reviews" "
Rating 4 - Poor. 9 out of 297 reviews" "
Rating 2 - Terrible. 13 out of 297 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mikhail

Business traveller
Liked: Cleanliness, property conditions & facilities
Belarussian service
I arrived to the hotel at time when several other groups of tourists were awaiting their check-in. One lady only was available to sort out this. After half an hour in the que I was told they did not see me in the booking system due to that the hotel no longer offerred reservation via Hotels.com. After some waiting and calls to the booking department from the check-in desk finally I got my room. Overall hotel is fine and reasonable to stay for a short time.
Stayed 1 night in May 2023
Response from Liudmila on 21 Jun 2023
Dear Mikhail,We are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your check-in. Looking forward to seeing you again soon.Best regards,The «Belarus» hotel management

10/10 Excellent

Suraj Karan singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very comfortable neat and clean also at a good location, the staff is friendly and helpful. I would recommend this hotel anytime.
Stayed 3 nights in Jun 2023
Response from Liudmila on 20 Jun 2023
Dear Suraj Karan!Many thanks for sharing your comments on your experience at hotel "Belarus". We are delighted you enjoyed the location, service and room you stayed in. It's great to realize that we were able to meet all your expectations and satisfy all your wishes. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

10/10 Excellent

Julija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The stay was very nice. Bed was very comfortable and the room was very clean. Hotel staff were helpful and friendly. We would return.
Stayed 2 nights in Mar 2023
Response from Liudmila on 26 Mar 2023
Dear Julija! Thank You for the high rating. We will be glad to see you again as a guest of our hotel!

2/10 Terrible

Enrique

Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor
Stayed 4 nights in Jan 2023
Response from Людмила on 1 Feb 2023
Dear Enrique, Thank you for taking the time to share your impressions of our hotel.We are sorry, some points did not meet your expectations.It’s a pity that you didn’t talk about the inconvenience.We would try to help you.Best regards,Belarus Hotel management

8/10 Good

Marwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Response from Людмила on 11 Jan 2023
Dear Marwan, Thank You for the high rating. We will be glad to see you again as a guest of our hotel.Best regards,Belarus Hotel management

2/10 Terrible

Ricordo

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor
Response from Irina on 5 Jan 2023
Dear guest,we appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff. Despite this, we hope to be able to welcome you back.Best regards,Hotel Belarus

2/10 Terrible

Roof by roof

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor
Response from Irina on 5 Jan 2023
Dear guest,we appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff. Despite this, we hope to be able to welcome you back.Best regards,Hotel Belarus

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service
One needs to be aware that there is no facility to make tea of coffee in the rooms. You need to go to a water dispenser near the lifts to get hot (or drinking) water. I find this strange for a 3 star hotel. Also ensure that you include breakfast in your booking. Otherwise you will have to pay another Euro 10 for breakfast.
Response from Людмила on 30 Dec 2022
Dear Gordon, we appreciate you taking the time to provide us with such detailed feedback about your stay. Best regards, The «Belarus» hotel management

2/10 Terrible

Roof By Roof

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service and I really pissed 😤 off.
Response from Irina on 28 Dec 2022
Dear Guest,we appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff. Best regards,The «Belarus» hotel management

10/10 Excellent

Suraj Karan Singh

Stayed 1 night in Dec 2022
Response from Людмила on 11 Dec 2022
Dear Suraj Karan Singh!Thank You for the high rating. We will be glad to see you again as a guest of our hotel.Best regards,Belarus Hotel management

6/10 Okay

Devang, Uxbridge

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Nothing spectacular. Ok hotel in a good central location
Stayed 1 night in Oct 2022
Response from Irina on 11 Oct 2022
. Dear guest,thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel. Best regards,The «Belarus» hotel management

8/10 Good

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice trip
Stayed 5 nights in Sep 2022
Response from Liudmila on 8 Oct 2022
Dear Marwan!Thank you for staying with us!Hope to welcome You back in the near future. Best regards, The «Belarus» hotel management

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located in downtown, close to all attractions.
Stayed 1 night in Sep 2022
Response from Людмила on 3 Oct 2022
Dear Pavel,Thank You for the high rating. We will be glad to see you again as a guest of our hotel.Best regards,Belarus Hotel management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's hard for me to make a comparison to other Belarusian hotels. I can definitely recommend this one for other travelers. The only problem was that it wasn't possible to open the window.
Stayed 2 nights in Sep 2022
Response from Людмила on 3 Oct 2022
Dear Anonymous,Thank you for taking the time to share with us your impressions about staying in the Hotel Belarus. We are delighted to get the feedback with useful comments, this is extremely important to all of us. Please accept our special thanks for your kind words regarding the hotel's comfort the hotel in general.Please accept our sincere apologies for an inconvenience with a window. It is not possible to open it for the safety of our Guests.Hope to welcome You back in the near future.Best regards, The «Belarus» hotel management

10/10 Excellent

Anibal

Stayed 1 night in Sep 2022
Response from Людмила on 21 Sept 2022
Dear Anibal,Thank You for the high rating. We will be glad to see you again as a guest of our hotel.Best regards,Belarus Hotel management

10/10 Excellent

Aneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Людмила on 28 Aug 2022
Dear Aneta,Thank You for the high rating. We will be glad to see you again as a guest of our hotel.Best regards,Belarus Hotel management

10/10 Excellent

Sergei

Liked: Staff & service, amenities, property conditions & facilities
Good time
Stayed 3 nights in Aug 2022
Response from Irina on 22 Aug 2022
Dear Sergei, thank you for choosing our hotel! We appreciate your feedback! Hope to see you again in our hotel!Sincerely yours, Hotel Belarus!

6/10 Okay

Vitaly

Liked: Cleanliness
There is some room for improvement
Overall quality of room is good. What I didn't like: 1) Wi-Fi isn't stable. Especially when connect a laptop, speed drops in 5 times, becomes very slow. But II needed it hardly for remote work. 2) Cleaning ladies didn't change the soap 3) Usually in such rooms there is some elementary kitchen stuff, such as kettle or so 4) Some little handy things, as "shoe spoon", were missing
Stayed 2 nights in Aug 2022
Response from Irina on 10 Aug 2022
Dear Vitaly, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff and to improve our service. Despite this, we hope to be able to welcome you back. Best regards, The «Belarus» hotel management

10/10 Excellent

Larissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelon Location Close To Everything Beautiful Hotel Nice Breakfast I loved and Will Come backgen
Stayed 2 nights in Jul 2022
Response from Liudmila on 8 Aug 2022
Dear Larissa! Thank You for the high rating. We will be glad to see you again as a guest of our hotel. Best regards, Belarus Hotel management

6/10 Okay

Jelena

Travelled with group
Liked: Cleanliness, room comfort
Incompetent staff, quite run out rooms
Our check-in was horrifying, the girl was entering the passport info for ages, gave is a room that couldn’t lock so we asked for it to be fixed, but the room manager spoke no English. We were in a rush and just left the luggage at the reception, hoping to get normal room once we are back and then they asked for the passports again…
Stayed 1 night in Jul 2022
Response from Liudmila on 4 Aug 2022
Dear Jelena, Thank you for taking the time to write such a detailed review. We apologize for this bad experience. All your comments are essential to educating our staff. Best regards, The «Belarus» hotel management

10/10 Excellent

Emanuelle

Stayed 4 nights in Jul 2022
Response from Liudmila on 28 Jul 2022
Dear Emanuelle, Thank You for the high rating. We will be glad to see you again as a guest of our hotel. Best regards, Belarus Hotel management

8/10 Good

Vitaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Людмила on 21 Jun 2022
Уважаемый Виталий! Благодарим Вас за проживание в нашей гостинице! Будем рады видеть Вас снова в числе наших гостей! С наилучшими пожеланиями, администрация гостиницы "Беларусь"

10/10 Excellent

shapol

Stayed 7 nights in Nov 2021

4/10 Poor

Jonathan

Business traveller
Disliked: Staff & service
Stay somewhere else
Not nice service, huge parties on weekends until late at night
Stayed 5 nights in Feb 2021
Response from The «Belarus» hotel management on 4 Mar 2021
Dear Jonathan, we appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff. Despite this, we hope to be able to welcome you back. Best regards, The «Belarus» hotel management

10/10 Excellent

JESSE E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
Nice hotel with a good location near the old town and Galleria mall. The hotel has one of the best hotel pools in the city (although the water slide wasn't working when we were there). There is also a water cooler in hallway, which I wish more hotels did. There is also a bar and cafe on the ground floor.
Stayed 1 night in Feb 2021
Response from Liudmila on 27 Feb 2021
Dear JESSE E, Thank you for taking the time to share your impressions of our hotel and for the high rating.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Belarus Hotel management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really like the hotel. nice pool area. Love the hotel gym. I wish the suanas were bigger. Room was nice with a great view. Good breakfast. Turn the lobby lights on and give towels for the pool. everything else is nice.
Stayed 1 night in Oct 2020
Response from Liudmila on 26 Oct 2020
Dear Brian, We were honored and thankful for the opportunity to welcome You in Minsk! Many thanks for sharing Your comments on Your experience at hotel "Belarus". Please accept our sincere apologies for any inconvenience during Your stay. Your comment was passed to the relevant team. Hope to welcome You back in the near future. Best regards, The «Belarus» hotel management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel is clean. the higher rooms have good views on Minsk. Breakfast is good. GREAT hotel gym. nice pool area. The hotel needs to turn the damn lights on in the lobby and give extra towels for the pool. Other than that a great place to stay.
Stayed 4 nights in Oct 2020
Response from Liudmila on 26 Oct 2020
Dear Brian, We were honored and thankful for the opportunity to welcome You in Minsk! Many thanks for sharing Your comments on Your experience at hotel "Belarus". Please accept our sincere apologies for any inconvenience during Your stay. Your comment was passed to the relevant team. Hope to welcome You back in the near future. Best regards, The «Belarus» hotel management

6/10 Okay

Erik

Liked: Cleanliness
Disliked: Staff & service
Good views, okay hotel
The hotel is ok, but you will probably not meet any staff except when you check in. The lobby is unlit and dark, the rooms okay but nothing special. You will get a good view though. The nearest metro is 20 mites walk, but good parking facilities. The restaurant on the top floor: give it a miss. It is the worst steak I have had in my life - a dry overcooked lump of meat that was uneatable.
Stayed 3 nights in Oct 2020
Response from Liudmila on 13 Oct 2020
Dear Erik, We appreciate you taking the time to provide us with such detailed feedback about your stay.Your feedback plays a very vital role in our day-to-day operation as we are constantly working on the services quality improvements in order to deliver in line with the guests expectations and needs. Please, accept our sincere apologies for any inconvenience during your stay, especially with our restaurant, your comment was passed to the relevant team to avoid such situations in the future. We hope you give us another chance as we will definitely improve our services. We look forward to welcoming you back! Best regards, The «Belarus» hotel management

10/10 Excellent

Pavel, Brooklyn, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Belarus is located in Downtown Minsk with walking distance to all attractions. Hotel has pool, top floor restaurant with scenic view of Minsk and casino. Hotel is good choice for family and business travels.
Stayed 1 night in Oct 2020
Response from Liudmila on 10 Oct 2020
Dear Pavel, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

10/10 Excellent

Katsiaryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The «Belarus» hotel management on 8 Oct 2020
Dear Katsiaryna, thank you for giving us a perfect rating! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! The «Belarus» hotel management

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2020
Response from Liudmila on 30 Aug 2020
Dear Joseph, Thank you for taking the time to share your impressions of our hotel.We are sorry, some points did not meet your expectations. We hope to see you as a guest of our hotel again. Best regards, reservation department

8/10 Good

Michael, Nomad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a suite and it was well worth it. At 62 USD it was one of our best deals ever.
Stayed 1 night in Jul 2020
Response from The «Belarus» hotel management on 16 Jul 2020
Dear Michael, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

4/10 Poor

Jack, Haines city

Business traveller
Liked: Cleanliness
Disliked: Amenities
They have hidden fees for check-in. As for example, the early check-in fee was the same as daily rate. I spend 36 $ for a night in a hotel and 35$ for 3 hours additional hours.
Stayed 1 night in Jun 2020
Response from Liudmila on 1 Jul 2020
Dear Jack, thank you for your feedback and choosing the Belarus Hotel! We are very disappointed to hear that you found our service to be below your standarts. According to the rules of accomodation at the Belarus Hotel the check-in time is 14:00. The early check-in shall be paid extra in the ammount 50 per cent the room rate of the Hotel. Despite this, we hope to be able to welcome you back. Best regards, The «Belarus» hotel management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good no problems they were on time Mendel Arkin
Stayed 1 night in Jun 2020
Response from The «Belarus» hotel management on 10 Jun 2020
Dear Guest! Many thanks for sharing your comments on your experience at hotel "Belarus". We are delighted you enjoyed the location, service and room you stayed in. It's great to realize that we were able to meet all your expectations and satisfy all your wishes. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from The «Belarus» hotel management on 2 Jun 2020
Dear Guest, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Liudmila on 17 Mar 2020
Dear Guest, We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We look forward to welcoming you back soon. Best regards, The «Belarus» hotel management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Liudmila on 13 Mar 2020
Dear Guest, Thank You for the high rating. We will be glad to see you again as a guest of our hotel. Best regards, Belarus Hotel management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Liudmila on 10 Mar 2020
Dear Guest, Thank you for your good rating. We will be glad to see you again as a guest of our hotel. Best regards, reservation department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in Minsk
Nice quality hotel. Good value and amenities, helpful staff and easy to get around. This hotel also has a good sauna area. Large hotel which sits on a hill overlooking Minsk. Clean, safe and historically interesting city. Minsk is one of the cleanest places we’ve seen in all of Europe and elsewhere.
Stayed 3 nights in Feb 2020
Response from Liudmila on 10 Mar 2020
Dear Guest, Thank you for your excellent rating. We will be glad to see you again as a guest of our hotel. Best regards, reservation department

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Clean room , good view, friendly staff, good price never get it from other hotels
Stayed 6 nights in Feb 2020
Response from The «Belarus» hotel management on 19 Feb 2020
Dear Guest! Many thanks for sharing your comments on your experience at hotel "Belarus". We are delighted you enjoyed the location, service and room you stayed in. It's great to realize that we were able to meet all your expectations and satisfy all your wishes. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Feb 2020
Response from The Hotel Belarus reservation department on 13 Feb 2020
Dear Guest, Thank You for your apreciation. We hope to see You again in our hotel.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and modern
Stayed 1 night in Jan 2020
Response from The «Belarus» hotel management on 13 Jan 2020
Dear Shane, thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Best regards, The «Belarus» hotel management

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The «Belarus» hotel management on 5 Jan 2020
Dear Elizabeth, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee machine or kettle in the room with jacuzzi... Good service but needs some improvements.
Stayed 1 night in Dec 2019
Response from Reservation on 17 Dec 2019
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

2/10 Terrible

Adel

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from The «Belarus» hotel management on 21 Nov 2019
Dear Guest, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

10/10 Excellent

George, Tbilisi

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent living conditions, price and location. Perfect service, good breakfast.
Stayed 3 nights in Oct 2019
Response from The «Belarus» hotel management on 20 Oct 2019
Dear Guest, thank you for giving us a perfect rating! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! The «Belarus» hotel management

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from The «Belarus» hotel management on 12 Oct 2019
Dear Guest, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

8/10 Good

Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from The «Belarus» hotel management on 12 Oct 2019
Dear Guest, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, The «Belarus» hotel management

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
The property is outdated and desperately in need of an update. Don't expect to get any sleep; the bar's open to 5am, playing loud music and all night long...
Stayed 3 nights in Sep 2019
Response from The «Belarus» hotel management on 2 Oct 2019
Dear Guest, we appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff. Despite this, we hope to be able to welcome you back. Best regards, The «Belarus» hotel management