Hotel Keluarga di Pulau Mersea

"The staff were all excellent The parking very good Ev chargers made a difference Our room 305 was a top rated room but could be made better with a few little tweaks. Eg Some of the tiles over the bath need re grouting as do a couple of floor tiles. The fire escape windows could not be locked properly which gave us a bit of worry about security while we were not in the room. The outside seating area next to the dining room was overgrown and had lots of weeds. I don’t want to complain and I...

"The bathroom was dirty, clearly had not been cleaned properly in some time, there was hair all over the floor, dirt build up around the shower tray and shower itself. Windows were also very dirty. The breakfast bag is not worth it as it’s not ready to go you have to wait 10mins for the hot part!"

"I was very disappointed with the service provided by the hotel, particularly the restaurant staff. Both at dinner and breakfast, the restaurant staff were unfriendly and appeared unhappy while serving guests. During dinner, after I had already been seated, the staff escorted another group of guests to a table further inside the restaurant. Instead of guiding them around, they asked me to stand up and move so that the other guests could walk through to their table. I found this extremely...

"Good Central location, easy walk to Cliffs Pavillion and Town Centre. Quiet. Tasty breakfast. On Street parking bays close by"

"Excellent stay"

"Lovely stay as usual but aircon unit very noisy"

"Good value for money. Large rooms. No parking though."